6 Replies Latest reply: Sep 23, 2010 12:03 PM by Jeff_Coatsworth RSS

    TCS 2.5 Upgrade - Available as Single Installer?

    Jeff_Coatsworth CommunityMVP
    Jeff_Coatsworth Sep 17, 2010 6:05 AM

      I'm using the TCS 2.0 now (after purchasing 1.3 initially & upgrading to 2.0) and I see that the 2.5 upgrade is out now. We're on the TLP licensing program and I used the new licensing website to see that we were entitled to get the 2.5 upgrade. However, in the ESD downloads section, all I see is a TCS 2.0 download, and new versions of Captivate 5, Adobe Web Premium 5 (not sure what that is), and Photoshop 12.0. I knew that TCS 2.5 only had updates to handle the new CS5 integrations, but wasn't sure if you would get a single 2.5 installer to download or that you had to do each of the 3 other downloads separately for this upgrade.

      Adobe Support was unsure if there was 1 installer or 3 separate ones - anybody know?

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        • 1. Re: TCS 2.5 Upgrade - Available as Single Installer?
          Arnis Gubins CommunityMVP
          Arnis Gubins Sep 17, 2010 12:29 PM (in response to Jeff_Coatsworth)

          Jeff,

           

          AFAIK, any "upgrades" from TCS2 to 2.5 are just entitled to the new individual Captivate, PS, etc. components, not a new complete package. There's another thread on this  at:

           

          http://forums.adobe.com/thread/708924?tstart=0

           

          Edited URL

          • 2. Re: TCS 2.5 Upgrade - Available as Single Installer?
            Jeff_Coatsworth CommunityMVP
            Jeff_Coatsworth Sep 17, 2010 8:51 AM (in response to Arnis Gubins)

            I think you meant this thread -

            http://forums.adobe.com/thread/708924?tstart=0 right? ;>)

             

             

             

            I had read that one, but didn't think it helped all that much because I wasn't expecting a complete new license with the 2.5 upgrade. My download screen looks like this:

            pan.png

             

            I thought that there were incremental upgrades to RH to make it play nice with the new CS5 components that 2.5 had in it. The other post mentions an UPGRADES zip folder that I don't see - that's probably where the RH bit is to be found.

             

            Adobe Support's sending me out a DVD that supposedly has TCS 2.5 on it - I'll report back when it gets here.

            BTW - I think that new installs of TCS 2.5 are probably being done like this: purchase 2.5, get 2.0 + 2.5 upgrades = 2.5 installed

            • 3. Re: TCS 2.5 Upgrade - Available as Single Installer?
              Arnis Gubins CommunityMVP
              Arnis Gubins Sep 17, 2010 12:31 PM (in response to Jeff_Coatsworth)

              Yeah, fumble fingers here... Thanks.

               

              The gist of the link was that the 2.5 "upgrade" only gave you the revised components, not the entire suite.

              • 4. Re: TCS 2.5 Upgrade - Available as Single Installer?
                Jeff_Coatsworth CommunityMVP
                Jeff_Coatsworth Sep 17, 2010 1:41 PM (in response to Arnis Gubins)

                The question is whether those revised components will get packaged as 1 installer (like the previous upgrade that I did from 1.3 to 2.0 was) or a bunch of individual ones. One installer makes it easier for rolling it out to our licenses.

                • 5. Re: TCS 2.5 Upgrade - Available as Single Installer?
                  Jeff_Coatsworth CommunityMVP
                  Jeff_Coatsworth Sep 22, 2010 6:48 AM (in response to Jeff_Coatsworth)

                  Ok - DVD package arrived! It's a 3 DVD set with the entire suite on it - not just an upgrader. There is an Upgrades folder on the first DVD, but it only has the RH & FM patches that were on the Downloads page. I tried running the FM patch, but it honks if you're not on FM9p196 (and I'm at p255).

                   

                  So...It looks like I have to install the whole thing. I wonder which serial number it wants on the initial screen - the original TCS 1.3 one, the 2.0 upgrade one or the 2.5 upgrade one? Better make some backups first!

                  • 6. Re: TCS 2.5 Upgrade - Available as Single Installer?
                    Jeff_Coatsworth CommunityMVP
                    Jeff_Coatsworth Sep 23, 2010 12:03 PM (in response to Jeff_Coatsworth)

                    So I deactivated everything and uninstalled it through the Add/Remove Software program in my Control Panel (XP Pro system). Then I used the first DVD to install FM9, RH8 and Acrobat Extended Pro in a \Technical Communication Suite 2.5\ folder (I ended up using the TCS2.0 serial number to install - the 1.3 one wasn't accepted).

                    The second DVD installed Photoshop CS5 (using the upgrade to 2.5 serial number) and the third did Captivate CS5, but they both still wanted to place themselves in the root \Program Files\Adobe\ folder instead of the new TCS2.5 folder. I manually changed the install path to the TCS2.5 path keep them tidy.

                     

                    Next I started sequentially running updates off the Adobe downloads page to update FM & RH - I noticed that my "user profile" maker.ini was missing the [APIClients] section that put the RoboHelp menu item on my FM menu (for Dynamic HTML Effects), but once I pasted the lines back in from my backup, and edited them to find RH8 in the TCS2.5 folder, not 2.0, it appeared again. I've also run the new updater within the CS5 products to update them.

                     

                    Everything seems to work as it did, but I'm still not convinced that this TCS2.5 update is really all that coordinated - the parts don't seem all that aware of each other anymore. Hopefully a new TCS3.0 will make that happen.