3 Replies Latest reply on Dec 17, 2011 8:24 AM by Ronald Segerstrom

    Errror 1602

    bobbyob1233 Level 1

      Although this was mentioned previously, there didn't seem to be a solution reached. I receive a message that an update is available. I click on it and when I click on the download, I get a message stating that "there was an error and Adobe will try later. MESSAGE 1602". I called the Adobe Tech Support and they suggested I go to the Knowledge Base and look for the message. I did this and there was only help for either Windows XP or Vista. I have Windows 7. Anybody out there can help me with this problem? Thanks, Bobby

        • 1. Re: Errror 1602
          FrancoDominic Level 1

          I guess you'll have to manually search for the ARM folder to delete it

          • 2. Re: Errror 1602
            DougR76

            I had this same problem on Acrobat Standard 9.2 on Windows 7 and found nothing anywhere in this forum with a definitive answer.  Renaming the ARM folder did indeed fix it, however!

             

            On Win7 you can find it in C:\ProgramData\Adobe\Acrobat\9.2\.

             

            Thanks for the suggestion.

            • 3. Re: Errror 1602
              Ronald Segerstrom

              I am using Windows 7 Professional 64-Bit.

              I followed DougR76's path and went to

              C:\ProgramData\Adobe\Acrobat\9.2\ARM

              I deleted the contents of the ARM folder and then ran Adobe Acrobat "Check for Updates"

              The "Check for Updates" action re-populated the ARM folder with the correct folder and files. I completed the action of installing the updates and restarted my computer when prompted. Everything works well now.