Although this was mentioned previously, there didn't seem to be a solution reached. I receive a message that an update is available. I click on it and when I click on the download, I get a message stating that "there was an error and Adobe will try later. MESSAGE 1602". I called the Adobe Tech Support and they suggested I go to the Knowledge Base and look for the message. I did this and there was only help for either Windows XP or Vista. I have Windows 7. Anybody out there can help me with this problem? Thanks, Bobby
I guess you'll have to manually search for the ARM folder to delete it
I had this same problem on Acrobat Standard 9.2 on Windows 7 and found nothing anywhere in this forum with a definitive answer. Renaming the ARM folder did indeed fix it, however!
On Win7 you can find it in C:\ProgramData\Adobe\Acrobat\9.2\.
Thanks for the suggestion.
I am using Windows 7 Professional 64-Bit.
I followed DougR76's path and went to
I deleted the contents of the ARM folder and then ran Adobe Acrobat "Check for Updates"
The "Check for Updates" action re-populated the ARM folder with the correct folder and files. I completed the action of installing the updates and restarted my computer when prompted. Everything works well now.