2 Replies Latest reply on Apr 16, 2013 1:07 PM by Rave

    Cannot Run/Remove/Re-install Reader

    nomorevirus

      Hello,

       

      I currently have Adobe Reader 9.3.4 installed and it has worked fine until about three days ago; no changes to the system or program were made recently.

       

      Here's what happens:

       

      When I try to open Reader (a PDF document, a document in a web browser, or the application itself) I get the following message:

       


      The application or DLL C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.dll is not a valid Windows image. Please check this against your installation diskette.

       

      When I try to uninstall Adobe Reader in order to do a fresh install I get the following:

       

      Preparing to remove...

      Fatal Error: Acrobat failed to load its core DLL.

      misiexec.exe: msiexec.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

       


      Finally, when trying to reinstall the latest version of Reader the downloader and installer claim "success," yet I get the same DLL error messages and the program fails to launch.

       


      Has anyone experienced this problem? Is there an easy fix, or am I probably full of malware?

       

      Thanks.