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Can you try to download and install from this file http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.3.4/enu/AdbeRdr934_en_US.exe ?
P.S. you mentioned Acrobat 8.1 - having both Adobe Acrobat and Adobe Reader on the same system leads to conflicts: which program will be associated with the PDF extension? If you install Reader after Acrobat, Reader should have the file association.
Thanks for the suggestion. That is the exact same file that I have
downloaded and run many times with same effect: Reader is not installed.
The window that shows when running the .exe file says:
TITLE: Adobe Reader 9.3.4 Update - Setup
TEXT: Please wait while the Adobe Reader 9.3.4 Update Setup is being
processed. This will take some time depending on your operating system and
GRAPHIC: a progress summary showin % with a green bar.
It gets to 100% just fine, and the window closes. But there software is
nowhere to be found.
There is nothing in C:\Program Files and it does not show up in the
installed progrema in the system utility "Add or Remove Programs".
It seems significant to me that the word "install" is not evident anywhere.
Any further suggestions?
Sorry for the confusion about Reader vs. Acrobat.
I only meant to say Reader. Acrobat is not installed.
So Adobe Reader 8.1 is still installed? Does it show under Add/Remove Programs, or can you still run it?
It is possible that the 8.1 installation is corrupted, and cannot be uninstalled by the 9.3.4 installer.
I suggest you try the following: download, install, and run the Windows Installer Cleanup Utility from http://majorgeeks.com/Windows_Installer_CleanUp_Utility_d4459.html, then remove anything 'Adobe Reader' with this tool.
Now try the 9.3.4 install again.
From what I could understand from your post, it seems that now you do not have any version of Adobe Reader on your system. Also, any further installation of Adobe Reader 9.3.4 is not working either.
Can you please try installing from the below mentioned link once more:
If the installation stops at 100% unsuccessfully, just check out the contents of the below mentioned folder:
%Userprofile%\Local Settings\Application Data\Adobe\Reader 9.3\Setup Files\Reader9
You should be seeing a file "Setup.exe". Try double clicking the file, Reader 9.3.4 should be successfully installed on your system.
Hopefully your Reader will be up and running in no time..
I am running Windows 7, but have a Vista platform and an XP system too.
I also had similar problems with the download of both reader and flash. It seems that every time there is an update or new version of either program, I experience this same problem. For me, I just hunt around on my local drive until I locate the exe. file and then have to open and install manually. Of course, as noted in this forum, it's best if you uninstall everything and start from scratch as the the updates don't seem to manage well over top of any old files or parts of records.
It's especially confusing at times on my end, as I utilize Firefox, Safari and IE on a regular, daily basis, and each browser has it's own set of issues. And, when they undergo updates of their own it can cause some grief. Look in your downloads, temp file, throughout your C: drive, as mine have downloaded and set aside in some strange places. Not sure if it has something to do with the download manager, but it's most likely sitting there somewhere, as was mine.
This product is worth the extra time, as once installed right, I experience NO issues with function. Good luck!
Thanks for the suggestion. Still not working. See below.
Thanks for the idea. Although neither Acrobat nor Reader were installed
(i.e. evident from Add or Remove Programs window) I tried it anyway.
Unfortunately, the only Adobe program listed was AIR.
So I could not take your advice and remove Adobe Reader.
I did remove Adobe AIR using the CLeanup Utility and tried to load the
updater again. I looked for the setup.exe file in Adobe\Reade folder in
ApplicationData, but it was still not there.
No Reader is installed, but you are still unable to install a new Reader version - this is very unusual!
Last idea: try to install 9.3.0 using the MSI installer http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.3/enu/AdbeRdr930_en_US.msi, then run the updates to 9.3.4.
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Michael--what you describe here seems like what mine was doing. The install would never completely finish and it's a bit misleading because of the way the download process works on Adobe's site. The .exe file along with the accompanying set up files was sitting in a folder in my C: drive in the local folder. I have found it before in the "temp" or "download" folder too.
I'm sorry, but what system are you running again? If PC and you are on Vista, or Windows 7 you must check through the layers of folders that fall under your C: drive as a result of your UAC. Forgive me if this elementry to you, but I'm unaware of your skill level so I thought I would pass it along if useful.
C: open folder and look under the subfolders--it should look something like the snip below.
From here there are a couple of places the downloaded files could be. Look in your user folder and find YOUR NAME folder first. Then try the appdata/local or locallow or roaming data folder. Adobe may be right there. If it is, open it and double-click on the executable file in one of the folders. From there your system should kick in and finish the install and then the upgrade. That is what mine did.
If your system was doing the same thing as mine, you will have multiple folders that weren't executing and will need to be removed. It won't matter which one as they will all be duplicates depending on how many times you tried to download and install.
Hope this is helpful.
YIPPEEE! That worked. Fabulous, thanks so much.
This is exactly what I was looking for - a file that did a proper full
One last question: how did you find this???
Or more to the point, is there any plausible way I could have found this on
my own - and not have had to bother y'all?
I got as far as the web site below - which seemed right on, but still the
file I needed was not there, or not clearly marked.
Awesome! Glad it worked out for you. This is where I get the downloads. The updates for reader and flash are seldom so it's a problem not regularly encountered for me.
All Reader versions are available from the Adobe FTP site ftp://ftp.adobe.com/pub/adobe/reader/
You can drill down to the platform & version you need, then download the appropriate installer, e.g. ftp://ftp.adobe.com/pub/adobe/reader/win/9.x/9.3/enu/AdbeRdr930_en_US.msi
All I did was change the FTP protocol to a HTTP download link http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.3/enu/AdbeRdr930_en_US.msi