Are you creating a new project with recording? OR Are you trying to do additional recording?
I am using additional recording.
Please follow these steps:
1. Create a new project of exactly same width and height as your older project.
2. Copy all the slides from your older project and paste them into your new project.
3. Save your new project and try additional recording.
Do let us know whether this resolves your issue...
This is EXTREMELY frustrating! I am having the same problem and it's Aug
2011! Will this problem ever be fixed???
Sorry, but the bad news (for you, anyway) is that it's not likely to be fixed. Adobe isn't likely to create any patches for Captivate 4 because they have totally re-written Captivate and released version 5. And since then, they have released version 5.5. So there are two chances it will be fixed in version 4. Slim and None.
The "fix" (if you will) is to upgrade to Captivate 5.5.
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