The information in that link should solve your problem. Could you quote the exact error message you are receiving?
Very odd! I haven't heard of these symptoms before. Your CR2 file should not open in the PSE Editor, it should open in Adobe Camera Raw.
First, let's see ... what version of Adobe Camera Raw do you have installed? In the Editor, Help->About Plugins->Camera Raw.
Let's try an experiment ... close Organizer, open the Editor. Then, File->Open and point it to this file and see if it opens in the Editor bypassing the Organizer.
Another shot in the dark ... have you renamed this photo at any point in time?
sEE THE TICKET POSTED ON INITIAL POST.
i HAVE cr v 126.96.36.199 but versio0n 6 is nowhere to be found.
Opening in Editor gives same error message.
File hasd not been renamed. As Original post sez...only with Canon 1DMKIV.
The initial ticket above was that PSE8 would NOT download anything from the Canon
We cured that problem, one in which Tier3 Adobe Software Engineering could NOT.
Now with any file from same body, Editor(version 188.8.131.52(should be v.6.??) gives error message and will not open at all.
There are way too many folders for the Installn of PSE8.0 downloaded from Adobe.
That was the problem with the first ticket.
I will re try..
Has been downloaded and installed at least 6 times and it still does not
update plug ins in Editor...
Still shows version 5.5 no matter what I do or Adobe does.
What folder should the "exe" file reside in???
If you read the instructions that Adobe provides, you don't put an .exe or .zip file anywhere. You open the .zip file and you put Camera Raw.8bi into the folder specified, after first deleting or removing the existing Camera Raw.8bi file.
Open the zip folder you just downloaded and click Extract Files.
You should see a 64 bit folder and a plug-in file below it. The plug in has a file name: Camera Raw.8bi
Now drag the plug-in file (or copy it) into the File Formats folder in the following location:
C:\Program Files\Common Files\Adobe\Plug-Ins\Elements 8\File Formats\
If you are using a 64-bit edition of Windows, then move the plug-in file from the unzipped download folder by navigating to:
C:\Program Files (x86)\Common Files\Adobe\Plug-Ins\Elements 8\File Formats\
Here is where the problem exists I believe. There are 2 PSE8 folders!!!!
The extracted file is being put into #2 every time!!!
I have 2 PSE8 Pliug In folders.
2)PSE8.0 Elements and the extracted file is being put #2 not me!
You seem to be misunderstanding something.
You (yes, you!) have to put the file in the proper place ... it doesn't happen for you ... in other words, you have to take action (for example, unzip, copy and paste) and move the CameraRaw.8bi file yourself to the proper place. And as I said, and as Adobe said, first you need to delete the CameraRaw.8bi file that exists in the proper folder.
Your statement "The extracted file is being put into #2 every time!!!" means you are not doing it right.
Can you find the existing file CameraRaw.8bi in File Formats - if so move it to the trash (recycle bin in English) but don't delete it.
Put the new CameraRaw.8bi file into the File Formats folder and then test it by right clicking on a CR2 file and choosing open with Photoshop elements.
It is in BOTH folders!
I put it in #1 and it appears to be working.......
"99jon" and "dj_paige";
Thanks to both of you!
The required folder was not in the PSE8 folder but was in the PSE8 Organizer folder.
I have written instructions directly from Adobe Tier3 SW Engineering telling me that is where it is supposed to be to work.
They even "linked" onto my computer and put it there when they were trying to resolve the problem weeks ago.
The 2 file folders involved have the CR.8bi is in both and Editor works fine.
I removed the file from the PSE8.0 icon'd file not the PSE Elements file it fails. If I replace it the remove it from the PSE Organizer file it fails BUT if it is left in BOTH folders it appears to be working.
I dont get it at all! I have my neighbor's computer w/PSE8.0 and it has the same thing!
That did it 99%. I spent all day yesterday on the phone with Tier3 Adobe PSE8 SW Eng..and they have no idea WHY that file MUST be in both folders to work ONLY when PSE8.0 is doenloaded directly from Adobe.
I got PSE8.0 with my brand new Canon 9900 scanner and installed it on my business photo computer and it worked fine and had only that 1 file you mentioned but when uninstalled and reinstalled via Adobe Store download it required that 1 file in BOTH PSE8.0 and PSE Organizer folders b4 it worked.
You don't have to put the plug-in in two different locations.
This is the correct location to put the plug-in for use with Photoshop Elements 8 on Windows:
C:\Program Files\Common Files\Adobe\Plug-Ins\Elements 8\File Formats
(On 64-bit Windows, C:\Program Files (x86)\Common Files\Adobe\Plug-Ins\Elements 8\File Formats)
Be sure to remove it from the Organizer-specific plug-ins folder, and from the Editor-specific plug-ins folder.
You guys are awesome, all of you! I've been fretting about this GD problem for days. I followed the thread like a good book, thanks again for the info!!!