7 Replies Latest reply: Oct 8, 2010 5:43 PM by ChrisX76 RSS

    Can't import Word document

    dgould3 Community Member

      I continually get the error message:

       

      Your request cannot be completed because you have lost your internet connection...

       

      I have a stable internet connection and the internet has not dropped out. Any help would be appreciated. Thanks.

        • 1. Re: Can't import Word document
          Pankaj-Adobe Story Team Community Member

          The message may be misleading. Can you try exporting to text and then importing the text document?

          • 2. Re: Can't import Word document
            Aurobi Adobe Employee

            Hi,

             

            If it is possible to send us your word document to investigate, it would also help us in debugging the issue. You may choose to send the document to  adatta at adobe dot com.

             

            Please rest assured that the script will be used only for debugging only.

             

            Thanks

            Aurobinda

            Adobe Story Team

            • 3. Re: Can't import Word document
              dgould3 Community Member

              I'd really like the formatting, etc to be imported which isn't possible with a text file. Are "Research" documents only plain-text

              ?


              • 4. Re: Can't import Word document
                Swapnil -AdobeStory Team Community Member

                Hey,

                      Sorry for the delay in response. We would like you to kindly verify a few things:

                • Are you facing the issue consistently with any word doc you try to import?
                • Is this browser specific? Please try the same with any browser other than the one you have already tried with. If so kindly report the browser and its version info
                • Is this system specific? If yes please include the information of the OS and it's version.Have you tried the same from a different machine.
                • The flash player version you are currently using?

                Hope these  n questions don't seem overwhelming but this would be really helpful for us in isolating the issue. Thanks for the patience.

                 

                Regarding your other question: All the following documents are free form documents as of now , with no special formatting:

                Logline

                Character-bio

                Pitch

                Research

                Summary

                Synopsis

                Other document

                 

                Do you suggest some standard formatting for these?

                Your suggestions are welcome. They aid us in getting better

                 

                Thanks,

                Adobe Story Team

                • 5. Re: Can't import Word document
                  ChrisX76 Community Member

                  I had a similar issue trying to copy/paste from word.  Adobe Story does not maintain the formatting at all.  I was looking forward to using Adobe Story for this story, but because of the massive amount of reformatting that would have needed to redone, I decided stick with MS Word and email.

                  • 6. Re: Can't import Word document
                    Sandeep (Story team) Adobe Employee

                    Hi,

                     

                    Thanks for providing your valuable feedback. Currently Adobe Story does not maintain formatting on copy/paste from word. We do have this feature in our backlog. Currently its not on our priority list but we will get to it as soon as possible.

                     

                    There are few workarounds that we could suggest you:
                    - Story supports import of word documents so you can import your word document in story and it will maintain the formatting and elements.
                    - If you just want to copy a part of your word document you can still import your word document in Story, open it inside Story, and copy the text from inside of Adobe Story itself. Now when you will paste it inside another Story script, the formatting will be preserved.

                     

                    Hope this information helps and brings you back to Adobe Story. We look forward to hearing any enhancements/issues that you would like to bring out to us.

                     

                    Thanks
                    Adobe Story Team

                    • 7. Re: Can't import Word document
                      ChrisX76 Community Member

                      Ok, that's good to know (about the import). I'll have to try it next time.  Thanks for the reply.