1 Reply Latest reply on Sep 23, 2010 8:48 AM by core-fx

    Flash Catalyst - Fails To Open On Icon Click

    core-fx

      Hi,

      I've got CS5 Master collection installed and most of the programs work fine but when I try to Launch Flash Catalyst and Flash Builder 4 I click the icon and nothing happens.

       

      I've checked the windows event log:-

       

       

      Log Name:      Application

      Source:        Application Error

      Date:          20/09/2010 22:21:47

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      LAPTOP1

      Description:

      Faulting application name: Adobe Flash Catalyst.exe, version: 0.0.0.0, time stamp: 0x4824a925

      Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

      Exception code: 0xc0000005

      Fault offset: 0x027f9e54

      Faulting process id: 0xf64

      Faulting application start time: 0x01cb5909cf9fb5ff

      Faulting application path: C:\Program Files (x86)\Adobe\Adobe Flash Catalyst CS5\Adobe Flash Catalyst.exe

      Faulting module path: unknown

      Report Id: 12e53d45-c4fd-11df-91d8-00269edc94c8

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

          <Level>2</Level>

          <Task>100</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2010-09-20T21:21:47.000000000Z" />

          <EventRecordID>6040</EventRecordID>

          <Channel>Application</Channel>

          <Computer>LAPTOP1</Computer>

          <Security />

        </System>

        <EventData>

          <Data>Adobe Flash Catalyst.exe</Data>

          <Data>0.0.0.0</Data>

          <Data>4824a925</Data>

          <Data>unknown</Data>

          <Data>0.0.0.0</Data>

          <Data>00000000</Data>

          <Data>c0000005</Data>

          <Data>027f9e54</Data>

          <Data>f64</Data>

          <Data>01cb5909cf9fb5ff</Data>

          <Data>C:\Program Files (x86)\Adobe\Adobe Flash Catalyst CS5\Adobe Flash Catalyst.exe</Data>

          <Data>unknown</Data>

          <Data>12e53d45-c4fd-11df-91d8-00269edc94c8</Data>

        </EventData>

      </Event>

       

       

      Can anybody advise.

       

      Brand new laptop - Windows 7 64-bit - 2GB RAM - celeron 2.2 Ghz

       

      Thanks

       

      Pete