33 Replies Latest reply: May 24, 2011 8:51 AM by Todd_Kopriva Branched to a new discussion. RSS

    Premiere Pro CS5 Quicktime Import Problem

    Brea Bill Community Member

      Hi Everyone,

       

      I am having a problem importing Quicktime .MOV files into Premiere Pro CS5.  When I import .mov files (I've tried several; some I've created myself from AE5, others are purchased from third party libraries) the file shows up in the PPro CS5 project bin, but can't be previewed by dragging into the Source Monitor (system spins for 1-2 minutes, then PPro Source Monitor just shows a gray backround, no video present).  If I drag the file to the timeline, the system will again spin for 1-2 minutes and then the Program Monitor will just display a black video frame.  If I try to play the timeline, the audio will play (if present), but the Program Monitor will show black with occasional "flashes" of a frame from the .mov file.  If I try to render the timeline nothing really happens except the estimate time to finish increases with no end in sight (3 minute clip was showing 20+ hours remaining before I killed it).

       

      On the same machine, I can view the .mov files just fine using Quicktime 7.6.8, AE 5, and even PPro CS4.

       

      I am running Windows 7 x64, 9GB memory, Core i7 Processor, Multiple HDD's (per Adobe recommendations), and a nVidia GFX740 card.  I've updated PPro CS5, Quicktime, and nVidia drivers all to the latest version this week.

       

      Does this sound familiar to anyone?  Any ideas of how to fix this problem?

       

      /BILLW

        • 1. Re: Premiere Pro CS5 Quicktime Import Problem
          the_wine_snob Community Member

          MOV, like AVI, WMV, etc. is but a wrapper, and can contain all sorts of stuff. This ARTICLE will give you some background. With MOV files, I find that QT Pro (US$29 upgrade/unlock) does a good job at telling you what is inside the wrapper (Ctrl+J).

           

          Let us know what is inside those MOV files, and someone will have suggestions for you.

           

          Good luck,

           

          Hunt

          • 2. Re: Premiere Pro CS5 Quicktime Import Problem
            Brea Bill Community Member

            A variety; Animation, MJPEG, PNG.

             

            All play fine in Quicktime, AE5, PPro CS4 but not PPro CS5.

             

            /BILLW

            • 3. Re: Premiere Pro CS5 Quicktime Import Problem
              firetrak Community Member

              I agree with Bill, as far as i know though cs5 is supposed to support most of prores codecs that previous versions of pppro couldn't.

               

              using quicktime and using the inspector in that program should tell you the codec, but if you can play it in the free version of quicktime on the pc, ppro cs5 should certainly be able to import it.

               

              furthermore, if it can import it successfully, then that might be more telling, perhaps the file itself it corrupted, are you able to get another copy to test?

              • 4. Re: Premiere Pro CS5 Quicktime Import Problem
                Brea Bill Community Member

                I've tried about 4-5 different .mov files, some I've created myself from AE5 (Animation preset) and others from iStockPhoto

                and VideoCopilot (Action Essentials Library).  All are exhibiting the same behavior in CS5.

                 

                /BILLW

                • 5. Re: Premiere Pro CS5 Quicktime Import Problem
                  Brea Bill Community Member

                  I'm thinking I might throw an older, non-MPE suppported video card in my machine and see if that makes a difference.

                   

                  /BILLW

                  • 6. Re: Premiere Pro CS5 Quicktime Import Problem
                    firetrak Community Member

                    i doubt the video card has anything to do with it.

                     

                    what exactly is the video codec used?

                    • 7. Re: Premiere Pro CS5 Quicktime Import Problem
                      Brea Bill Community Member

                      The ones I created from AE CS5 are Quicktime Movie/Animation.

                      • 8. Re: Premiere Pro CS5 Quicktime Import Problem
                        the_wine_snob Community Member

                        Boy, I have never had any issues with MOV Animation CODEC, and use them all the time. Unfortunately, I am waiting for the new machine to install CS5, so I cannot test those in it. PrPro 2.0 handles them very easily and effortlessly. Wish I could be more help.

                         

                        Good luck,

                         

                        Hunt

                        • 9. Re: Premiere Pro CS5 Quicktime Import Problem
                          Brea Bill Community Member

                          Yeah, PPro CS4 on the same machine handles them fine as well.  Go figure!

                          • 10. Re: Premiere Pro CS5 Quicktime Import Problem
                            Brea Bill Community Member

                            Anyone else experiencing this?

                             

                            /BILLW

                            • 11. Re: Premiere Pro CS5 Quicktime Import Problem
                              fibr3optix Community Member

                              Yes I am.

                               

                              Same thing. Export Quicktime/Animation from AEcs5. Try to open in PProCs5 and I cant do anything. I tried updating QT but still have the same problem. I recently updated my Cineform NeoScene software. Are you running that as well? I was thinking mabey that interfers somehow, I have no idea.

                               

                              Weird thing is everything was working fine a couple of weeks ago.

                              • 12. Re: Premiere Pro CS5 Quicktime Import Problem
                                rowby Community Member

                                Just a thought.

                                 

                                Since you said it was fine a couple of weeks ago...

                                 

                                Could this have happened since the very recent Adobe updates of Premiere and Aftereffects -- etc?

                                 

                                Rowby

                                • 13. Re: Premiere Pro CS5 Quicktime Import Problem
                                  fibr3optix Community Member

                                  I guess so. Not sure why all off a sudden Quicktime is rejected by premiere?

                                  • 14. Re: Premiere Pro CS5 Quicktime Import Problem
                                    Brea Bill Community Member

                                    I had a bit of "down time" and tried an experiment.  I have a backup drive C: which I made in July, and swapped that into my machine.  Low and behold, PPro CS5 was able to import and play .MOV files at that point in time (5.0.1)!   So, it's either the update to 5.0.2, or some new codec conflict that is causing the problem.

                                     

                                    I've also upgraded my video card in that timeframe to a MPE supported GFX740 (from a Geforce 9500).  For the purposes of this experiment I also went back to my older video card, since that matched the drivers installed in my July backup.

                                     

                                    /BILLW

                                    • 15. Re: Premiere Pro CS5 Quicktime Import Problem
                                      Brea Bill Community Member

                                      BTW, my interim solution was to export my title sequence in Cineform HD format, and then import the 2 files (one for RGB, one for Alpha) into Premiere Pro CS5.  That did the trick, and the size of the 2 files were also much smaller when compared to the .MOV Animation preset.

                                       

                                      /BILLW

                                      • 16. Re: Premiere Pro CS5 Quicktime Import Problem
                                        rotundus Community Member

                                        Im also noticing this issue!!!!!!!!!

                                         

                                        My premiere has been running smoothly during the summer without any issues or hickups.

                                         

                                        However, right after ive upldated to v5.0.2... permier began to cause problems. Ive tried to narrow it down and noticed its with quicktime files.

                                         

                                        My premier becomes "non respondsive" when i try to edit with these quicktime files or open any other exsiting projects that contain them in the timeline. Ive noticed a variety of aniamtion, photojpeg, mjjpeg, proress 422 etc... causes  issues in premiere. Other formatts/codecs seem to work fine along with avi's and even RD3 files.

                                         

                                        As soon as the timeline bar reaches a quicktime file the system begins to lag, displays nothing in the project window and at times becomes non "responsive" and crashes.

                                         

                                        Is there away to go back to 5.0.1? Is anyone else noticing these issue? Is it a codec problem or somthing with the new update that could be causing this issue?

                                         

                                        sidenote - my systems specs:

                                         

                                        Q9950s overclock to 3.8

                                        10k-rpm : system drive

                                        raid 0 : media drives

                                        8gig of ram

                                        window 7/ 64bit

                                        GTX470

                                         

                                        Everything is up dated with the latest drivers for software and hardware. Which i dont think is the problem.

                                        • 17. Re: Premiere Pro CS5 Quicktime Import Problem
                                          fibr3optix Community Member

                                          Yes there is a solution. You can find it here.

                                          http://forums.adobe.com/thread/729183?tstart=0

                                          • 18. Re: Premiere Pro CS5 Quicktime Import Problem
                                            Todd_Kopriva Adobe Employee

                                            The Premiere Pro CS5 (5.0.3) update fixes some issues regarding import of QuickTime movies using ProRes and  Animation codecs when the Cineform MOV importer is installed. Let us  know how things  work after you've installed the update.

                                            • 19. Re: Premiere Pro CS5 Quicktime Import Problem
                                              Lou Digi Community Member

                                              Did anyone find the solution yet? The Adobe update did not work.

                                              • 20. Re: Premiere Pro CS5 Quicktime Import Problem
                                                eddiem100 Community Member

                                                A simple workaround is to simply take whatever .mov file you are having trouble with and import it into Quicktime Pro and then re-output it to whatever final .mov result you need.  Has worked for me 99% of the time.  QT Pro is not expensive and worth it.

                                                • 21. Re: Premiere Pro CS5 Quicktime Import Problem
                                                  Harm Millaard Community Member

                                                  Only for PC users

                                                   

                                                  You must be from another planet if you would willingly use .MOV wrappers, that completely destroy the 64 bit nature of PR and return you to 32-bit land.

                                                   

                                                  .MOV is like the plague, it destroys almost everything and the chances of survival are very slim.

                                                  • 22. Re: Premiere Pro CS5 Quicktime Import Problem
                                                    chasbo1 Community Member

                                                    That would be fine if I was just editing but I capture video from HD cameras on the set using Premiere Pro. I use the AJA LHI capture board and I capture in AJA Quicktime DVCPro HD format. I rarely import the Quicktime files. I just capture in the Quicktime format so your suggestion (even though it is a good one) will not work. Bottom line is that I still use Premiere Pro CS3 for my system and it works fine with Quicktime. This is a Adobe problem and it should be fixed in CS5. Thanks for the info though. I appreciate it.

                                                    Charlie Westfall

                                                    • 23. Re: Premiere Pro CS5 Quicktime Import Problem
                                                      Harm Millaard Community Member

                                                      Charlie,

                                                       

                                                      I do not know the AJA LHI card, but does it have the option to ingest DVCProHD in a non-MOV (QuiRcktime) format?

                                                      • 24. Re: Premiere Pro CS5 Quicktime Import Problem
                                                        chasbo1 Community Member

                                                        Harm,

                                                        I don't know the answer to that but I believe it is just MOV. I looked at my CS3 setup and it records fine in MOV. I am going to test the new beta this week and see what happens but from what I have been reading on the forums, it doesn't look good for my application. I'm sure I will be posting bug reports soon. Thanks.

                                                        • 25. Re: Premiere Pro CS5 Quicktime Import Problem
                                                          eddiem100 Community Member

                                                          Although you speak sooth, it is I believe rather impulsive to think that the simple answer was meant to be an evangelistic approach for using .mov in final production.

                                                           

                                                          I only edit final productions in native formats or professional intermediates. 

                                                           

                                                          But, how about doing rough storyboard edits where you are burning the many endless midnight hours (hmm, like now maybe, and I just ran out of coffee and smokes?!) fleshing out a story or script, or knocking out an animatic or honing in on the details out of a cinematic script - and while that creative candle burns, you are rapidly pulling together whatever material in whatever format you can find to rough together your ideas before you lose that thought - often over the weekend for a presentation to investors or some such on a Monday.  Sometimes, my friend, all you have is what you get. And when I am creatively doing a pitch or preparing for an on-set walkthrough or a meeting with pre-production, and all I have are  .mov's from whereever thay came or a crappy home office scan or a repro of an old 16mm film of a POW camp that someone copied onto VHS by projecting it off a painted concrete block wall and then shot that with an old VHS camera, and whatever 20 generations later you are handed a .mov of that to put together a final script concept while the originals get dug up.....My Friend, you have to be able to rapidly put your thougths and concepts together without limitations to your equipment and you don't have time to mess around with codecs you don't have when you are in a pinch.  And some of us aren't mathematical codec wizards either -- we just need to see something and see it now.

                                                           

                                                          After all, this is Planet Earth we are living on isn't it?  And rare is the idyllic, calm, cool, breezy day absent from the pounding heartbeat of production!

                                                           

                                                          And in those desperate moments, there have been a few times I will confess I needed to pop a .mov file (from wherever its birth may have been I will never know) into premiere and it wouldn't go.  And in a rush like that with no sleep, I don't care.  I ran it though QT Pro. I guess that makes me a sinner from Arcturus.

                                                           

                                                          From a professional point of view, there are many ways to use premiere.  Like I said, often preparing for a final edit in a production house with an editing team on an Avid or whatever system.   And on the creative side, I use it often to develop my scripts or my projects before I walk on set to direct or produce or have a meeting with the pre-production crew.  And there are many others including of course, the beloved, finished, polished edits that go straight to broadcast -- which premiere does a great job.

                                                           

                                                          For a final production, .mov, nope. (Although I have had animation houses swear by the .mov animation.)

                                                           

                                                          Feel a little better now? 

                                                           

                                                          Cheers!

                                                          • 26. Re: Premiere Pro CS5 Quicktime Import Problem
                                                            Lou Digi Community Member

                                                            @eddiem100 I agree with you 100%

                                                            I should aslo mention that I create motion graphics in AE that I bring into Premiere and as far back as I can remember Quicktime .mov is what you export animations to. Can anyone give me a better format to out put to???

                                                            • 27. Re: Premiere Pro CS5 Quicktime Import Problem
                                                              firetrak Community Member

                                                              @eddiem100 Best answer to anything ever.

                                                               

                                                              I never use mov simply because it seems to degrade the colour quality, no matter the codec used inside.

                                                               

                                                              For AE, i either SOMETIMES export to the avi uncompressed, or mpeg2 which to be honest seems to be the most versatile format their is.

                                                              • 28. Re: Premiere Pro CS5 Quicktime Import Problem
                                                                firetrak Community Member

                                                                but as said, if its mov or nothing well i'll obviously choose mov anytime.

                                                                • 29. Re: Premiere Pro CS5 Quicktime Import Problem
                                                                  chasbo1 Community Member

                                                                  I use Premiere on the movie sets as a record / playback device. I'm basically a instant replay guy aka Video Assist. I use Windows based systems with a AJA LHI card. I record in DVCPro HD to save space and the AJA option is quicktime mov files. It really works well in Premiere CS3 and that is why it is so frustrating with CS5. CS5 has corrected many issues but the quicktime recording or importing issue keeps me from using it. That's okay though, all these issues are being fixed. I'm done whining. Thanks for the feedback.

                                                                  • 30. Re: Premiere Pro CS5 Quicktime Import Problem
                                                                    Community Member

                                                                    I am having this problem too, ive spent the whole day in this forum and seen many posts regarding this issue

                                                                     

                                                                    Im running

                                                                     

                                                                    Windows7 64 bit

                                                                    i7 processor

                                                                    12 gb ram

                                                                    2gb radeon hd

                                                                     

                                                                     

                                                                    when i try to import action essentials 2 footage, which are PNG in .mov wrappers it displays a msg

                                                                     

                                                                    The file has no audio or video streams.

                                                                     

                                                                    i have quick time installed i dont have cineform, so could Adobe be so kind as to let me know why CS4 works fine and CS 5.5 does this to me,

                                                                     

                                                                    on top After effects too gives me issues, it lags when loading and when i use certain effects crashes my computer.

                                                                     

                                                                     

                                                                    it feels to me like you release software before fully testing it and the end user ends up being your guinea pig........

                                                                     

                                                                    I could really do with some help, i am extremely frustrated with this issue...

                                                                    • 31. Re: Premiere Pro CS5 Quicktime Import Problem
                                                                      fibr3optix Community Member

                                                                      This might help, I know you don't have cineform installed but it might be a simmilar issue.

                                                                       

                                                                      http://forums.adobe.com/thread/729183?tstart=0

                                                                      • 32. Re: Premiere Pro CS5 Quicktime Import Problem
                                                                        leo'ssite Community Member

                                                                        I very upset with Pr. Pro. cs5 and Quick time. I have update Quadro 5000 driver and updated from adobe site yesterday. I am still getting Failed to Initialize Quick Time. Help appreciated as can't finish my project.

                                                                         

                                                                         

                                                                        Leo

                                                                        • 33. Re: Premiere Pro CS5 Quicktime Import Problem
                                                                          Todd_Kopriva Adobe Employee

                                                                          I wrote this page for After Effects, but the same issues and solutions apply to Premiere Pro, too:

                                                                          http://blogs.adobe.com/toddkopriva/2011/02/troubleshooting-quicktime-errors-with-after-eff ects.html

                                                                           

                                                                          Try the suggestions there if you're having problems with QuickTime.