I cannot believe that Minnetonka has not responded. I will soon be in the same situation, but in the past, they have been wonderful at responding.
Good luck, and I am looking closely at this thread,
My prior experiences with them have been great in transferring the licenses to the new machine before too. I think that I sent 2 e-mails, but it has been a few months now and nothing and I forgot about it. It has not been an issue since all I have been doing is stereo DVD's. Tonight, I sent an e-mail to the last person at Surcode who helped me instead of a general support e-mail address. If he is still at Surcode, maybe he will help me out.
But I just want to make sure that they are even still transferring licences. I wish that they would go to a licensing/activation - deactivation scheme like Adobe has so that we don't need to contact them and wait...
I think that this was for CS4, but IIRC, one only needed to add in their activation #, and all was taken care of. Not sure of how things might be with CS5, especially with the 64-bit aspect.
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I had surcode for CS4 and also upgraded to CS5. So couple of months ago I sent the e-mail, and also got an auto answer. I didnt really even read it through and also waited and nothing happened. Then I finaly read that auto answer, and it was that they no longer offer support by e-mail and had a link to web support for in it (www.minnetonkaaudio.com/support/support.html).
After I filled that form I was contacted promptly and they supplied me with new codes.
That form on the web site is not exactly self explanatory.
What is "ilok"?
I do not know what my serial number is. None of my records ever have shown a serial number, just an activation code. My system code is now much longer and spells out words where before it was more like a 6 digit code.
Minnetonka switched to a different licensing engine, hence the different machine code. Just send them a mail and you will have a new activation code within 24 hours. Maybe your earlier mail got lost. Just try it again. I have great experience with their service and prompt replies. Maybe include a copy of their earlier mail with the previous activation code and your earlier order.
Last night I sent an e-mail to the person who helped me last time and he generated a code for me and sent it to me via e-mail. So I am not activated!
I told them that I also filled out the web form so they don't try to process me again.
Anyway, I am good to go.
Great news, and interesting to hear about the e-mail support change. I wonder if my "contact" is still there. I'd better not delete any old e-mails!!!!
Thanks for posting back the mechanics of the update, and good luck,