14 Replies Latest reply: Nov 30, 2011 9:49 AM by Giallo_1986 RSS

    scrubby zoom not accessible

    marcia10404 Community Member

      My scrubby zoom is greyed out on my CS5 on my windows XP PC.  How can I access it?

      Flashmom

        • 1. Re: scrubby zoom not accessible
          Curt Y Community Member

          Do you have OpenGl enabled?  If not try that first.

          • 2. Re: scrubby zoom not accessible
            Noel Carboni Community Member

            To further Curt's note:  Check Edit - Preferences - Performance.

             

            Assuming you find that OpenGL is not and cannot be enabled, and the dialog says something like "No GPU Options Available in Photoshop Standard", and you have a reasonably modern video card in your system, you may be able to gain access to the Enable OpenGL Drawing setting by downloading and installing new video drivers from the web site of the manufacturer of your video card.

             

            If Photoshop refuses to allow the OpenGL setting after drivers are updated, you may need a new video card to take advantage of the most modern features, such as scrubby zoom, flick panning, and brush size/hardness preview gestures.

             

            What kind of video card do you have?

             

            -Noel

            • 3. Re: scrubby zoom not accessible
              marcia10404 Community Member

              I have a laptop with a standard video card.  I can install ps on a desktop

              XP PC that we have,which is pretty new and excellent graphics.

              Thanks for the help.  I fI run into problems on the desktop, I will get back

              in touch.

              Flashmom

              • 4. Re: scrubby zoom not accessible
                vogelman Community Member

                I have the same problem. The scrubby zoom worked yesterday, today it's disabled and the regular zoom does the job instead.

                I do have the Open GL checked.

                • 5. Re: scrubby zoom not accessible
                  Noel Carboni Community Member

                  With the Zoom tool active, what do you have here?

                   

                  ScrubbyZoomBox.jpg

                   

                  -Noel

                  • 6. Re: scrubby zoom not accessible
                    vogelman Community Member

                    I can't check it, greyed out. All other GL functions dose'nt work either, like the new colorpicker.

                     

                    EDIT: i installed 3Ds max yesterday, could this have something to do with it?

                    • 7. Re: scrubby zoom not accessible
                      matias_juan Community Member

                      I've been having problems with scrubby zoom as well.  It seems to be fixed (temporarily) after I restart.  What's weird is that after restarting my Macbook Pro, the scrubby zoom option on the zoom tool bar will be greyed out, but I can use the keyboard shortcut (command+space) to activate it.  When I do that, the option is no longer greyed out but rather active and checked.  Then, later, scrubby zoom just stops working again.

                       

                      Edit:  Oops, sorry, didn't notice this was under Photoshop Windows.  Hopefully, whatever solution will be pertinent to Mac as well.

                      • 8. Re: scrubby zoom not accessible
                        marcia10404 Community Member

                        Thanks for the entry.  I was using a lenovo laptop, and was told that it's video card is not large enough to run photoshop fully, so I installed it on my husband's desktop and it is OK now.

                        • 9. Re: scrubby zoom not accessible
                          Giallo_1986 Community Member

                          I've the same problem here. PC Windows Vista, PS CS5 Extended. Everything works fast but I've the same problems as vogelman

                          I think it's a bug

                          • 10. Re: scrubby zoom not accessible
                            Noel Carboni Community Member

                            Your system has a problem, Giallo_1986.  Photoshop did not find that your video card / driver provides sufficient error-free functionality to allow it to enable OpenGL operation.

                             

                            The advice already given in this thread is right on:  Try newer/different display drivers, remove other apps that might interfere with OpenGL operation, or possibly upgrade your video card to a modern model.

                             

                            -Noel

                            • 11. Re: scrubby zoom not accessible
                              Giallo_1986 Community Member

                              Wow Noel fast answer! I've updated the driver of my Nvidia Ge force and everything looks running smooth. The fact is that after a few hour of works the problem seems to reappear again. I've a very long experience with this software, everything is setted up correctly... chances that this problem is related to malfunctioning plugins?

                              • 12. Re: scrubby zoom not accessible
                                Noel Carboni Community Member

                                Actually, it sounds more like malfunctioning display drivers.  It may be that the latest driver that you have installed has a bug in it.  Such bugs are more common than you might think.

                                 

                                Display driver writers are pressured to release their software quickly, with a huge focus on video games, not on professional, error-free operation such as is required by Photoshop.  Given the fact that updated display drivers fix many problems, that implies that there are versions released that HAVE many problems.  All the companies release drivers with bugs...  In my experience Intel is the worst, nVidia is pretty good, and ATI is slightly better than nVidia, with regard to display driver quality.

                                 

                                Sometimes in isolated cases people even find that removing the latest and installing older drivers can correct problems.

                                 

                                What video card do you have, and what display driver version do you have installed?

                                 

                                -Noel

                                 

                                 

                                P.S., I have used Photoshop for hours upon hours without loss of OpenGL functionality.  It IS possible.

                                • 13. Re: scrubby zoom not accessible
                                  marcia10404 Community Member

                                  In my case, the problem was that the video card on my PC laptop was not

                                  powerful enough to handle photoshop scrubby zoom.  Now I have a Mac and all

                                  is well.

                                  • 14. Re: scrubby zoom not accessible
                                    Giallo_1986 Community Member

                                    Thanks for the tips, I bet they're useful for everyone's reading.

                                     

                                    I know about bugs and drivers, they come together often eheh.. in the past I've even experienced problems with OpenGL in PS, recently just having problems with the scrubby zoom and the animated eye dropper.

                                     

                                    Weird cause everything else was running nice and smooth, and looking at the Preferences the OpenGL was activated and working fine. Now I've also reinstalled PS and everything works fine again.

                                     

                                    And as you said we can't escape to the fact that loss of OpenGL functionality is possible in any case, I often Purge the Histories and the Clipboard to keep things running cleaner.