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1. Re: Can't retrieve all presets with AVGetOptimizerPresets
andrejusc Sep 27, 2010 1:56 PM (in response to andrejusc)One additional clarification.
Under directory C:\Documents and Settings\<my account>\Application Data\Adobe\Acrobat\9.0\Preferences\PDF Optimizer I could see this file:
Proba.optimize
so I expect at least it (Proba) to be returned as well via that AVGetOptimizerPresets call. But that doesn't work. Any ideas?
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2. Re: Can't retrieve all presets with AVGetOptimizerPresets
lrosenth Sep 27, 2010 2:30 PM (in response to andrejusc)Does it work for English ones?
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3. Re: Can't retrieve all presets with AVGetOptimizerPresets
andrejusc Sep 27, 2010 2:36 PM (in response to lrosenth)I think it was so when we have used Acrobat Pro 8.1.x English version for our previously developed plugin.
I don't have that 8.1.x environment available at the moment.
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4. Re: Can't retrieve all presets with AVGetOptimizerPresets
andrejusc Sep 28, 2010 10:51 AM (in response to lrosenth)So, what are further steps?
You've mentioned before (for other issue, to which you didn't answered to my question) that it's possible to submit formal report to Dev. team and probably (I expect) get back some incident number to track.
Could you or anyone else from Adobe on this forum help with that process?
Or should we with our customer together call some Adobe Volume Licensing (because customer has purchased Acrobat Pro 9.0 VL) team first, then wait while they redirect our question to proper Dev. team instead? I think it will take then much longer to resolve.
I really want to understand how we could resolve such issues in a quick way.
Anyone to comment?
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5. Re: Can't retrieve all presets with AVGetOptimizerPresets
lrosenth Sep 28, 2010 10:56 AM (in response to andrejusc)If you have a VL, you can work through them - that's probably better...However, I wouldn't expect too "quick" a resolution...
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6. Re: Can't retrieve all presets with AVGetOptimizerPresets
andrejusc Sep 30, 2010 1:13 AM (in response to lrosenth)Could you check if you see somewhere in your Dev./Issues system an issue registered with number 181817948? Initial VL support told me that it's passed further to some consultants.
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7. Re: Can't retrieve all presets with AVGetOptimizerPresets
andrejusc Oct 12, 2010 1:06 AM (in response to lrosenth)During our tests it was found that while Acrobat Pro saves our newly created Optimizer profile on Windows under:
C:\Documents and Settings\<logged in user>\Application Data\Adobe\Acrobat\9.0\Preferences\PDF Optimizer
later AVGetOptimizerPresets call inside our plugin looks for them in this folder instead:
C:\Documents and Settings\Default User\Application Data\Adobe\Acrobat\9.0\Preferences\PDF Optimizer
Why? Is it known bug/restriction? Our Acrobat Pro process is launched in embedded mode with the same <logged in user> account. We are using Acrobat Pro 9.3.4 and Acrobat 9 SDK Version 1.


