30 Replies Latest reply on Oct 8, 2010 3:36 PM by ka92106

    Cannot open Premiere Elements 9

    ka92106

      I downloaded and installed the 30-day trial version of Premiere Elements 9. The installtion went fine. I can open the Organizer, however, I cannot open the rest of the features. I get these five error messages (in order), all of which begin with "Cannot Load Module": Chorus effect, dehaupt MatchGuide, dehaupt CVtoMIDI_CC, dehaupt MIDI message mapper, and dehaupt MatchGate.

       

      I called help and was very disappointed to hear that they cannot give phone assistance (even from India) for trials. I was sent here. Here's my computer information:

       

      Operating system: Windows 7 Home Premium 32-bit (6.1, Build 7600)

      Processor: Intel Core 2 CPU,  4400 @ 2.00GHz (2 CPUs), ~ 2.0GHz

      2GB RAM

      DirectX 11

       

      Any help would be greatly appreciated. Thank you in advance.