Glad to see that you got to the PrElements forum.
From the other thread, I am posting the Adobe installation CHECKLIST again. If you have already run down that, and nothing improved, maybe it will help others later on.
>Windows XP SP2
I have seen messages in other discussion forums (not sure about this one) saying that since WinXp is up to SP3, at lease some new software is being written to REQUIRE that SP3 level to run
Could I please request you to provide us following log files so that we can debug issue:
1) Start -> Run -> %Temp% -> PRE9.log
2) Start -> Run -> %Temp% -> MSXML.log
You need to restart the machine and try again. Sometimes some files get locked up by windows update or other processes. I think restarting will help
Thanks for the replies. In response to John, I restarted and tried a couple of times. I will update to SP3 and see if that works. In the meantime, I have pulled those 2 files Guru asked for... I do not want to post them here since they are long.
Be careful posting your e-mail address to forums, Scott. There are spybots that go searching forums for e-mail addresses to spam.
Good point... Let's change that to send me a PM Guru and I can provide the requested files to you
So I updated to SP3 and tried again and got the same error. So I guess that rules that out.