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1. Re: Cannot install patch for cs5
captain1944 Sep 30, 2010 5:50 PM (in response to captain1944)just to add: this is cs5 that I have, non extended, 64 bit
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2. Re: Cannot install patch for cs5
Noel Carboni Sep 30, 2010 5:59 PM (in response to captain1944)Listing the specifics of the error message will help a lot.
-Noel
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3. Re: Cannot install patch for cs5
captain1944 Oct 1, 2010 4:37 AM (in response to Noel Carboni)"error loading updater workflow"...this is for patch 12.0.1
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4. Re: Cannot install patch for cs5
Noel Carboni Oct 1, 2010 7:20 AM (in response to captain1944)That was still pretty terse.
It's not a problem to copy the entire log and post it here. Often times deep in the log there will be an error message that helps identify the problem.
With so little info to go on, these very generic suggestions come to mind:
1. Clear your Internet cache and download the update again to ensure you did not get a corrupted copy.
2. Close down all other software on your computer while installing, including temporarily disabling your antivirus.
3. If you have XP, make sure you're an admin. If running Vista or Win 7 run the installer As Administrator.
Note: If disabling your antivirus software helps the install process, you should consider tearing it out entirely and getting a better antivirus package.
-Noel
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5. Re: Cannot install patch for cs5
captain1944 Oct 1, 2010 7:32 AM (in response to Noel Carboni)thanks...that actually as the entire error message writen inside a box...I will follow your suggestion and report back...
I have windoes 7 home premium 64 bit and cs5 64 bit........
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6. Re: Cannot install patch for cs5
Noel Carboni Oct 1, 2010 7:36 AM (in response to captain1944)I think there's a "View Log" button, or similar, that the installer puts out at the bottom... That's where to get the more detailed info.
-Noel
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7. Re: Cannot install patch for cs5
captain1944 Oct 1, 2010 7:45 AM (in response to Noel Carboni)nope...same problem...I do not get a view log...I get a screen that says
"Adobbe Application Manager".....Inside it says"updates" and under that
Error loading updater workflow" and then a button to quit.....
Having said all that, I am presently using cs5 and it seems to work fine.....however, when I saw that the pastch was available i figured it was best to install it....
So this is where I am...
thanks
eric
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8. Re: Cannot install patch for cs5
captain1944 Oct 1, 2010 7:54 AM (in response to Noel Carboni)also..just FYI.... Pentium dual core cpu T4200@ 2.00GHZ 64 bit operting system
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9. Re: Cannot install patch for cs5
Noel Carboni Oct 1, 2010 8:03 AM (in response to captain1944)The 12.0.1 update is worth having.
You could try skipping the automatic update process (assuming that's what you've done so far), and try downloading and installing the update directly:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4733
Make sure you close down all the Adobe software that's running. You might want to use the Task Manager to be sure.
-Noel
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10. Re: Cannot install patch for cs5
captain1944 Oct 1, 2010 8:52 AM (in response to Noel Carboni)thanks but no go...the exact same message
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11. Re: Cannot install patch for cs5
beardman37 Dec 3, 2010 2:12 PM (in response to captain1944)Was there ever any solution to this, I am having the same problem, both with trying to install the 12.01 update and the C
amera RAW 6.2 Update.
Thanks in advance.
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12. Re: Cannot install patch for cs5
HarrieB Dec 3, 2010 6:59 PM (in response to captain1944)Had the same problem and solved it by starting Bridge. Choose Help - Updates and it updates not only Bridge but PS as well.
Somehow the same procedure did not work from within PS (however, when the update to 12.0.1 was uccesfully, it seems to work fine).


