11 Replies Latest reply: Nov 5, 2010 5:38 AM by JGCreate2010 RSS

    InDesign (not responding)

    Otter40 Community Member

      I am on an Apple computer and from time to time while working in InDesign I get the spinning beach ball. I go to the Apple menu and select "Force Quit" and it brings up a window that shows "InDesign (not responding)". I am not using any third party InDesign Plug-Ins other than Suitcase Fusion 2 Font Activation. I can let it sit for a while or even go to lunch and come back and the spinning beach ball is still there and InDesign is not responding. It doesn't matter how long I let it sit, my only option is to Force Quit the application and then restart the application. What is causing this and how can I fix it? It is an annoying having to do this at least once a day.

       

      I am on Mac OS X 10.6.4.

        • 1. Re: InDesign (not responding)
          P Spier CommunityMVP

          Try deactivating Suitcase...


          • 2. Re: InDesign (not responding)
            BobLevine CommunityMVP

            Or upgrading to version 3.

             

            Bob

            • 3. Re: InDesign (not responding)
              JGCreate2010 Community Member

              If you only have this problem once a day then you must be lucky. I randomly get the spinning ball three or four times a hour and there is no rhyme or reason to it happening. Sometimes it's when I open a file, sometimes it's when I close a file. It happens when I place artwork or edit type.

               

              So far I've been told by Adobe that it must be a Mac problem (I'm running OSX 10.6.4 with 4 GB ram). But I didn't have the problem with CS4 and I can still run CS4 without a problem.

               

              I've been told by Adobe that it's a type problem. The typefaces I use work just fine in CS4.

               

              I've trashed preferences and that seems to help for a while but it keeps coming back.

               

              I'm still waiting for an answer from Adobe also.

              • 4. Re: InDesign (not responding)
                Laurie Cullum Community Member

                I am having same problem. I have not yet been able to open a new document in indesign. I have gotten no support from calling, or chatting with live tech support. One guy said he could fix it for 40 dollars. I have reinstalled 3 times. I have tried CS5 as well. still spinning rainbow ball. Mac OS X v10.5.8, 4GB. Photoshop and illustrator work just fine from the same CS.

                • 5. Re: InDesign (not responding)
                  Rupam_Delhi Community Member

                  Try following these steps::

                   

                  Try to clear the SING Datastore folder.

                   

                     Quit InDesign (force quit, if necessary) and then Move the

                  following folder to the desktop::

                      Mac OS: /Library/Applications

                  Support/Adobe/SING/Mark II/Datastore

                   

                    Try launching Indesign..

                   

                  If still Its freezing then try we would also require to remove the

                  SING component from the location

                    Mac OS: /Library/Applications Support/Adobe/SING/Mark II

                   

                   

                  Hope that would resolve your issue

                   

                  Cheers

                  Rupam

                  • 6. Re: InDesign (not responding)
                    Rupam_Delhi Community Member

                    Try following these steps::

                     

                    Try to clear the SING Datastore folder.

                     

                      Quit InDesign (force quit, if necessary) and then Move the

                    following folder to the desktop::

                       Mac OS: /Library/Application Support/Adobe/SING/Mark

                    II/Datastore

                     

                    Try launching Indesign..

                     

                    If still Its freezing then try we would also require to remove the

                    SING component from the location

                    Mac OS: /Library/Application Support/Adobe/SING/Mark II

                     

                     

                    Hope that would resolve your issue

                     

                    Cheers

                    Rupam

                    • 7. Re: InDesign (not responding)
                      JGCreate2010 Community Member

                      I have found that CS5 does have an issue with some TrueType fonts while CS4 didn't seem to have the problem. But I doubt that is contributing to the problem.

                       

                      I have removed the SING component from the plug-in folder and that has resulted in fewer hangs (spinning beachball). Instead of two or three an hour randomly through the day I have gone two or three days without a hang and then maybe will have one or two and then Indesign runs fine.

                      • 8. Re: InDesign (not responding)
                        JGCreate2010 Community Member

                        Laurie,

                        You may need to upgrade to 10.6.4. I talked to a tech guy I trust and he said that the Creative Suite seems to work better in the latest version of OSX 10.6.4.

                        Other than that follow the steps listed for removing the SING plug-in component. There is also a SING datastore file in the system library that should be removed.

                        • 9. Re: InDesign (not responding)
                          Laurie Cullum Community Member

                          Thank you for your responses...I have placed the Mark II folder on my desktop, from Library/Application support/adobe/SING/Mark II. I then restarted the computer. Same hang up. At the same stage in the game. After ID asks me what size document I would like to create. It creates one, then freezes...:(. I will try to 10.6.4....

                          • 10. Re: InDesign (not responding)
                            Laurie Cullum Community Member

                            Oh my gosh! it worked. I had moved the wrong sing folder but now it works! thank you thank you! what is SING any way?

                            • 11. Re: InDesign (not responding)
                              JGCreate2010 Community Member

                              I have found another cause for "hangs" in Indesign CS5. After removing the SING components, I found that the frequency of hangs greatly decreased except for files I had using the Times font. Files I had which didn't contain the Times font did not give me a problem. Files which had the Times font would still hang and when I reopened them, Indesign would tell me that I was missing the font. I could close the file without saving and reopen and the Times font would be there. Then ID would hang.

                               

                              Since I work with a lot of template files, I went and changed all the Times fonts to Cambria. I haven't had a hang since then.

                               

                              Don't know why there's a conflict other than maybe the copy of Times I have been using for the last 4 years has suddenly became corrupt or else it's an issue between the version of Times I have and CS5. It still works fine on the desktop I have running IDCS4.

                               

                              Curious.