6 Replies Latest reply: Oct 11, 2010 9:18 PM by PleaseSir-Jt3ip7 RSS

    Lens Profile Creator crashes on startup

    PleaseSir-Jt3ip7 Community Member

      I have a very weird problem.

       

      I have a Mac Pro, OS X 10.6.4, very healthy, passed all the hardware tests etc. The problem is the LPC keeps crashing on startup.

       

      I redownloaded it and tried everything I could think of.. still it keeps on crashing. Now I just formatted the Mac, I have a brand new drive, and guess what, it still crashes on start up.

       

      Anyone have a clue why?

       

      This is first few lines of the crash report:

       

      Process:         Adobe Lens Profile Creator [468]

      Path:            /Volumes/Lens_Profile_Creator_1_0_Release/Adobe Lens Profile Creator 1.0/Adobe Lens Profile Creator.app/Contents/MacOS/Adobe Lens Profile Creator

      Identifier:      com.yourcompany.Adobe_Lens_Profile_Creator

      Version:         ??? (1.0)

      Code Type:       X86 (Native)

      Parent Process:  launchd [142]

       

      Date/Time:       2010-10-05 22:34:54.865 +0800

      OS Version:      Mac OS X 10.6.4 (10F569)

      Report Version:  6

       

      Interval Since Last Report:          102712 sec

      Crashes Since Last Report:           9

      Per-App Interval Since Last Report:  2 sec

      Per-App Crashes Since Last Report:   1

      Anonymous UUID:                      AD2981F8-9463-4DE4-8D20-8ADCCDC0166F

       

      Exception Type:  EXC_BAD_ACCESS (SIGBUS)

      Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

       

      Thread 0 Crashed:  Dispatch queue: com.apple.main-thread

      0   ....Adobe_Lens_Profile_Creator 0x00098dbc acc::ImagePreview::AdjustView(Mondo::CRectL const&) + 218

      1   ....Adobe_Lens_Profile_Creator 0x00316d49 Mondo::CView::AdjustEnclosure(Mondo::CRectL const&) + 993

      2   ....Adobe_Lens_Profile_Creator 0x003192e0 Mondo::CView::AdjustChildren(Mondo::CRectL const&) + 86

        • 1. Re: Lens Profile Creator crashes on startup
          simonsaith Adobe Employee

          Thanks for the report. We'll investigate the issue. Could you think of any special software/hardware setup that you have on the machine?

           

          -Simon

          • 2. Re: Lens Profile Creator crashes on startup
            PleaseSir-Jt3ip7 Community Member

            Thanks for that.

             

            The last time I tried, it was just a fresh OS X installation, and the only extra software I installed was the Wacom tablet driver. I wanted to try LPC the first thing so that I eliminate any possible software conflicts. I also have a Drobo S attached, but not yet installed it's software.

             

            This is the hardware if you find that useful:

             

             

              Model Name: Mac Pro

              Model Identifier: MacPro3,1

              Processor Name: Quad-Core Intel Xeon

              Processor Speed: 2.8 GHz

              Number Of Processors: 2

              Total Number Of Cores: 8

              L2 Cache (per processor): 12 MB

              Memory: 12 GB

              Bus Speed: 1.6 GHz

              Boot ROM Version: MP31.006C.B05

              SMC Version (system): 1.25f4

              Serial Number (system): YM80405HXYL

              Hardware UUID: 3AA2286B-6293-5564-90CB-ACF391710DB9

            • 3. Re: Lens Profile Creator crashes on startup
              PleaseSir-Jt3ip7 Community Member

              simonsaith wrote:

               

              Thanks for the report. We'll investigate the issue. Could you think of any special software/hardware setup that you have on the machine?

               

              -Simon

               

               

               

              Hi Simon.

               

              I found the reason for this crashing. Where can I submit this bug report?

               

              It's weird but it's repeatable:

               

              It's a 2008 Mac Pro with OS X 10.6.4 installed. I have two displays (Dell UltraSharp 2408) - one in landscape and one in portrait mode. In system prefs I usually move the dock and menu bar to the portrait display on the right (by default it's on the landscape display). This is what crashing LPC. When I move the dock and menu bar back to the landscape display, it won't crash. it's the same on both my computers.

               

              I tried it several times now and it is 100% repeatable.

              • 4. Re: Lens Profile Creator crashes on startup
                simonsaith Adobe Employee

                Thank you for isolating the crash. I've let our QE investigating into the issue. They are monitoring this thread and I'll pass the new info along.

                 

                -Simon

                • 5. Re: Lens Profile Creator crashes on startup
                  ping zheng Community Member

                  Thanks for your info. I am working on it to reproduce this bug.

                   

                  Ping

                  • 6. Re: Lens Profile Creator crashes on startup
                    PleaseSir-Jt3ip7 Community Member

                    I also noticed that if I open LPC with the OS dock and task bar on my landscape display (otherwise it won't open) and shift the dock to the portrait display while LPC is running, it appears that it will continue to work as it should and won't crash.