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1. Re: Lens Profile Creator crashes on startup
simonsaith Oct 5, 2010 5:03 PM (in response to PleaseSir-Jt3ip7)Thanks for the report. We'll investigate the issue. Could you think of any special software/hardware setup that you have on the machine?
-Simon
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2. Re: Lens Profile Creator crashes on startup
PleaseSir-Jt3ip7 Oct 5, 2010 5:17 PM (in response to simonsaith)Thanks for that.
The last time I tried, it was just a fresh OS X installation, and the only extra software I installed was the Wacom tablet driver. I wanted to try LPC the first thing so that I eliminate any possible software conflicts. I also have a Drobo S attached, but not yet installed it's software.
This is the hardware if you find that useful:
Model Name: Mac Pro
Model Identifier: MacPro3,1
Processor Name: Quad-Core Intel Xeon
Processor Speed: 2.8 GHz
Number Of Processors: 2
Total Number Of Cores: 8
L2 Cache (per processor): 12 MB
Memory: 12 GB
Bus Speed: 1.6 GHz
Boot ROM Version: MP31.006C.B05
SMC Version (system): 1.25f4
Serial Number (system): YM80405HXYL
Hardware UUID: 3AA2286B-6293-5564-90CB-ACF391710DB9
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3. Re: Lens Profile Creator crashes on startup
PleaseSir-Jt3ip7 Oct 9, 2010 7:13 AM (in response to simonsaith)simonsaith wrote:
Thanks for the report. We'll investigate the issue. Could you think of any special software/hardware setup that you have on the machine?
-Simon
Hi Simon.
I found the reason for this crashing. Where can I submit this bug report?
It's weird but it's repeatable:
It's a 2008 Mac Pro with OS X 10.6.4 installed. I have two displays (Dell UltraSharp 2408) - one in landscape and one in portrait mode. In system prefs I usually move the dock and menu bar to the portrait display on the right (by default it's on the landscape display). This is what crashing LPC. When I move the dock and menu bar back to the landscape display, it won't crash. it's the same on both my computers.
I tried it several times now and it is 100% repeatable.
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4. Re: Lens Profile Creator crashes on startup
simonsaith Oct 11, 2010 10:29 AM (in response to PleaseSir-Jt3ip7)Thank you for isolating the crash. I've let our QE investigating into the issue. They are monitoring this thread and I'll pass the new info along.
-Simon
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5. Re: Lens Profile Creator crashes on startup
ping zheng Oct 11, 2010 7:50 PM (in response to PleaseSir-Jt3ip7)Thanks for your info. I am working on it to reproduce this bug.
Ping
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6. Re: Lens Profile Creator crashes on startup
PleaseSir-Jt3ip7 Oct 11, 2010 9:18 PM (in response to ping zheng)I also noticed that if I open LPC with the OS dock and task bar on my landscape display (otherwise it won't open) and shift the dock to the portrait display while LPC is running, it appears that it will continue to work as it should and won't crash.



