1 Reply Latest reply on Oct 7, 2010 8:08 AM by Jim Lester

    New laptop, get "licensed for a different account" msg

    visaeuar

      I recently got a new laptop and transfered all files from my old laptop into the new one. All ebook files have been copied too.

       

      Then I installed ADE. When I tried to read ebooks from my old laptop, ADE says "Document is licensed for a different user account" message.

       

      When I tried to download the book from my online bookshelf, ADE says "Error getting license, E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER"

       

      How can I get the ADE on my new laptop to understand that I am the same user as the one on my old laptop (which has been cleansed of all programs and data)?