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1. Re: Error installing Adobe Premiere Elements 9
aumomkat Oct 8, 2010 3:08 PM (in response to aumomkat)This is the full error message
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 16 error(s), 5 warning(s)
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: Custom Action for payload {81B0CE07-2DA2-4c59-BA46-BC81E0656491} Common returned error. Failing this payload.
ERROR: Custom Action for payload {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7} Presets returned error. Failing this payload.
ERROR: Custom Action for payload {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0} HD returned error. Failing this payload.
ERROR: Custom Action for payload {78C17FAA-2368-4505-BED6-C6F56F923AE0} SD returned error. Failing this payload.
ERROR: Custom Action for payload {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5} PreMacContentInstaller returned error. Failing this payload.
ERROR: The following payload errors were found during install:
ERROR: - PreMacContentInstaller_LangPacken_US: Install failed
ERROR: - Presets: Failed due to Language Pack installation failure
ERROR: - HD_LangPackHDOther: Install failed
ERROR: - Common_LangPackCommonOther: Install failed
ERROR: - SD: Failed due to Language Pack installation failure
ERROR: - Common: Failed due to Language Pack installation failure
ERROR: - Presets_LangPackPresetsOther: Install failed
ERROR: - SD_LangPackSDOther: Install failed
ERROR: - HD: Failed due to Language Pack installation failure
ERROR: - PreMacContentInstaller: Failed due to Language Pack installation failure
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2. Re: Error installing Adobe Premiere Elements 9
abester99 Oct 9, 2010 12:56 AM (in response to aumomkat)I am having the same exact problem on my Mac running OS X 10.5.8 Photoshop Elements 9 from DVD media installs but Premiere Elements 9 will not. I tried three times. I even removed Photoshop Elements 9 thinking there might be a conflict. I give up for now.
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 16 error(s), 5 warning(s)
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: Custom Action for payload {81B0CE07-2DA2-4c59-BA46-BC81E0656491} Common returned error. Failing this payload.
ERROR: Custom Action for payload {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7} Presets returned error. Failing this payload.
ERROR: Custom Action for payload {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0} HD returned error. Failing this payload.
ERROR: Custom Action for payload {78C17FAA-2368-4505-BED6-C6F56F923AE0} SD returned error. Failing this payload.
ERROR: Custom Action for payload {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5} PreMacContentInstaller returned error. Failing this payload.
ERROR: The following payload errors were found during install:
ERROR: - PreMacContentInstaller_LangPacken_US: Install failed
ERROR: - Presets: Failed due to Language Pack installation failure
ERROR: - HD_LangPackHDOther: Install failed
ERROR: - Common_LangPackCommonOther: Install failed
ERROR: - SD: Failed due to Language Pack installation failure
ERROR: - Common: Failed due to Language Pack installation failure
ERROR: - Presets_LangPackPresetsOther: Install failed
ERROR: - SD_LangPackSDOther: Install failed
ERROR: - HD: Failed due to Language Pack installation failure
ERROR: - PreMacContentInstaller: Failed due to Language Pack installation failure
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3. Re: Error installing Adobe Premiere Elements 9
Barbara B. Oct 9, 2010 4:42 AM (in response to aumomkat)Premiere Elements has its own forum and it's usually better to ask PRE questions there, since hardly anyone here uses it:
http://forums.adobe.com/community/premiere/premiere_elements
Good luck!
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4. Re: Error installing Adobe Premiere Elements 9
lookchud Oct 13, 2010 11:05 AM (in response to aumomkat)I am having the EXACT problems as Abester99 right down to the exact wording in the log files. I also tried 4-5 times installing Premiere Elements 9 after successfully installing Photoshop Elements 9, rebooting after each try, then I also uninstalled Photoshop Elements 9 to make sure there wasn't some sort of conflict and tried again but in vain!
Any advice or help would be much appreciated.
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5. Re: Error installing Adobe Premiere Elements 9
abester99 Oct 13, 2010 12:32 PM (in response to lookchud)Try installing both software packages from Disc 1, not using Disc 2 at all. I -assumed- that each software package was on it's own Disc but this wasn't the case. If you have a different issue or continue to encounter errors consider Barbara B's suggestion and visit:
http://forums.adobe.com/community/premiere/premiere_elements
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6. Re: Error installing Adobe Premiere Elements 9
bbboomer56 Dec 5, 2010 11:05 AM (in response to abester99)I want to say that this absolutely worked for me,after trying for two days and searching all forums to find the solution--very frustrating. Disk 2 did not ask for SN # which might've been an issue. After installing PSE (#1), the disk was ejected and I just re-inserted it and clicked on PRE9 installation and it worked like charm!
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7. Re: Error installing Adobe Premiere Elements 9
TedThunder Dec 25, 2010 11:29 PM (in response to aumomkat)I've downloaded the Premiere Elements dmg from the Adobe site and I got the exact same error codes as the two guys above.
The adobe support tool didn't help, searching the community doesn't help, I've been searching for two days and it starts getting frustrating.
Any solutions?
I removed CS2 and Adobe bridge, I've tried quitting my antivirus, tried the rebooting, tried all the things posted here...
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8. Re: Error installing Adobe Premiere Elements 9
KangarooRat Dec 27, 2010 7:58 AM (in response to abester99)Many thanks - this worked for me first time. I too wondered why insertion of the second disc didn't prompt a request for the serial number and this solution was really straightforward. In which case why can't Adobe put it somewhere in their interminable web pages of useless information?
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9. Re: Error installing Adobe Premiere Elements 9
fersher Jan 29, 2011 3:29 PM (in response to abester99)Installing from Disk 1 worked for me; no more problems.


