9 Replies Latest reply: Jan 29, 2011 3:29 PM by fersher RSS

    Error installing Adobe Premiere Elements 9

    aumomkat

      PS Elements 9 installed fine. Then tried to install Premiere and received this error.

       

      WARNING: Payload cannot be installed due to dependent operation failure

       

      Mac - not PC. Can anyone provide a solution?

        • 1. Re: Error installing Adobe Premiere Elements 9
          aumomkat Community Member

          This is the full error message

           

           

          Exit Code: 7

          -------------------------------------- Summary --------------------------------------

          - 0 fatal error(s), 16 error(s), 5 warning(s)

          WARNING: Payload cannot be installed due to dependent operation failure

          WARNING: Payload cannot be installed due to dependent operation failure

          WARNING: Payload cannot be installed due to dependent operation failure

          WARNING: Payload cannot be installed due to dependent operation failure

          WARNING: Payload cannot be installed due to dependent operation failure

          ERROR: Custom Action for payload {81B0CE07-2DA2-4c59-BA46-BC81E0656491} Common returned error. Failing this payload.

          ERROR: Custom Action for payload {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7} Presets returned error. Failing this payload.

          ERROR: Custom Action for payload {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0} HD returned error. Failing this payload.

          ERROR: Custom Action for payload {78C17FAA-2368-4505-BED6-C6F56F923AE0} SD returned error. Failing this payload.

          ERROR: Custom Action for payload {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5} PreMacContentInstaller returned error. Failing this payload.

          ERROR: The following payload errors were found during install:

          ERROR:  - PreMacContentInstaller_LangPacken_US: Install failed

          ERROR:  - Presets: Failed due to Language Pack installation failure

          ERROR:  - HD_LangPackHDOther: Install failed

          ERROR:  - Common_LangPackCommonOther: Install failed

          ERROR:  - SD: Failed due to Language Pack installation failure

          ERROR:  - Common: Failed due to Language Pack installation failure

          ERROR:  - Presets_LangPackPresetsOther: Install failed

          ERROR:  - SD_LangPackSDOther: Install failed

          ERROR:  - HD: Failed due to Language Pack installation failure

          ERROR:  - PreMacContentInstaller: Failed due to Language Pack installation failure

          • 2. Re: Error installing Adobe Premiere Elements 9
            abester99

            I am having the same exact problem on my Mac running OS X 10.5.8   Photoshop Elements 9 from DVD media installs but Premiere Elements 9 will not.  I tried three times.  I even removed Photoshop Elements 9 thinking there might be a conflict.  I give up for now.

             

            Exit Code: 7
            -------------------------------------- Summary --------------------------------------
            - 0 fatal error(s), 16 error(s), 5 warning(s)
            WARNING: Payload cannot be installed due to dependent operation failure
            WARNING: Payload cannot be installed due to dependent operation failure
            WARNING: Payload cannot be installed due to dependent operation failure
            WARNING: Payload cannot be installed due to dependent operation failure
            WARNING: Payload cannot be installed due to dependent operation failure
            ERROR: Custom Action for payload {81B0CE07-2DA2-4c59-BA46-BC81E0656491} Common returned error. Failing this payload.
            ERROR: Custom Action for payload {2B3B0E84-7724-48ed-BEA4-15F5ED8FBAD7} Presets returned error. Failing this payload.
            ERROR: Custom Action for payload {A29C9F23-87F1-4651-ADF7-2CB7CC7F79B0} HD returned error. Failing this payload.
            ERROR: Custom Action for payload {78C17FAA-2368-4505-BED6-C6F56F923AE0} SD returned error. Failing this payload.
            ERROR: Custom Action for payload {A85C9905-3D8E-41FF-A031-15DB7EFFA6E5} PreMacContentInstaller returned error. Failing this payload.
            ERROR: The following payload errors were found during install:
            ERROR: - PreMacContentInstaller_LangPacken_US: Install failed
            ERROR: - Presets: Failed due to Language Pack installation failure
            ERROR: - HD_LangPackHDOther: Install failed
            ERROR: - Common_LangPackCommonOther: Install failed
            ERROR: - SD: Failed due to Language Pack installation failure
            ERROR: - Common: Failed due to Language Pack installation failure
            ERROR: - Presets_LangPackPresetsOther: Install failed
            ERROR: - SD_LangPackSDOther: Install failed
            ERROR: - HD: Failed due to Language Pack installation failure
            ERROR: - PreMacContentInstaller: Failed due to Language Pack installation failure
            -------------------------------------------------------------------------------------

            • 3. Re: Error installing Adobe Premiere Elements 9
              Barbara B. CommunityMVP

              Premiere Elements has its own forum and it's usually better to ask PRE questions there, since hardly anyone here uses it:

               

              http://forums.adobe.com/community/premiere/premiere_elements

               

              Good luck!

              • 4. Re: Error installing Adobe Premiere Elements 9
                lookchud

                I am having the EXACT problems as Abester99 right down to the exact wording in the log files. I also tried 4-5 times installing Premiere Elements 9 after successfully installing Photoshop Elements 9, rebooting after each try, then I also uninstalled Photoshop Elements 9 to make sure there wasn't some sort of conflict and tried again but in vain!

                Any advice or help would be much appreciated.

                • 5. Re: Error installing Adobe Premiere Elements 9
                  abester99 Community Member

                  Try installing both software packages from Disc 1, not using Disc 2 at all.  I -assumed- that each software package was on it's own Disc but this wasn't the case.  If you have a different issue or continue to encounter errors consider Barbara B's suggestion and visit:

                   

                  http://forums.adobe.com/community/premiere/premiere_elements

                  • 6. Re: Error installing Adobe Premiere Elements 9
                    bbboomer56

                    I want to say that this absolutely worked for me,after trying for two days and searching all forums to find the solution--very frustrating.  Disk 2 did not ask for SN # which might've been an issue.  After installing PSE (#1), the disk was ejected and I just re-inserted it and clicked on PRE9 installation and it worked like charm!

                    • 7. Re: Error installing Adobe Premiere Elements 9
                      TedThunder

                      I've downloaded the Premiere Elements dmg from the Adobe site and I got the exact same error codes as the two guys above.

                      The adobe support tool didn't help, searching the community doesn't help, I've been searching for two days and it starts getting frustrating.

                       

                      Any solutions?

                      I removed CS2 and Adobe bridge, I've tried quitting my antivirus, tried the rebooting, tried all the things posted here...

                      • 8. Re: Error installing Adobe Premiere Elements 9
                        KangarooRat

                        Many thanks - this worked for me first time.  I too wondered why insertion of the second disc didn't prompt a request for the serial number and this solution was really straightforward.  In which case why can't Adobe put it somewhere in their interminable web pages of useless information?

                        • 9. Re: Error installing Adobe Premiere Elements 9
                          fersher

                          Installing from Disk 1 worked for me; no more problems.