3 Replies Latest reply on Oct 10, 2010 9:50 PM by AbhiS2010

    Premiere Elements 9 Media Upload Does Not Work

    ptrwong

      I'm a novice and just bought and installed Premiere Elements 9. However, every time I used "Get Media" to import a WMV files or MP3 files, all my thumbnails in the "Media" section disappeared and my Premiere Elements 9 hung! However, when I restart my Premiere, the new file is already imported. I don't have any problem to edit and render my project. When I used the trial version, this problem didn't turn up. FYI, I uninstalled the trial version and installed the CD version. For my current workaround is to import files from Adobe Organizer and then work in the "Edit" section in Elements. Below is my PC info:


      CPU: Intel Dual-Core 2.5 GHz

      Physical Memory :    4096 MB (2 x 2048 DDR2-SDRAM )
      Browser: Firefox
      Operating System: Windows 7 32bit
      Sound card / driver version: None
      Video capture card / driver: NVDIA GeForce9500 GT

      Total available graphic memory: 2303 MB

      Dedicated graphic memory: 1024 MB

      Graphic driver version: 8.17.12.5896 (updated July 2010)

      Total Size of Hard Disk: 699Gb

      Disk Partition C: 537 Gb Free

      Windows Virtual Memory: 3070 MB

       

      Your help is very much appreciated.

       

      Thanks,

      Peter