C:\Program Files\Adobe\Adobe After Effects CS5\Support Files\Presets\Image - Utilities
I don't have the "support files/templates"
C:\Program Files\Adobe\Adobe After Effects CS5\Support Files\Templates
Their missing from the trial version too. I wanted to test them out myself.
The template projects are not included in the trial version.
I have the same exact problem as 'brettsky' except I am on a Mac running OS 10.6.5. My CS5 Suite was part of a volume license and when I finally called Adobe, they told because it volume licensed, I had to pay $39.95 to answer 1 question.
I've even tried reloading AE but no results.
I really don't think I should be paying $39.95 to find out why something didn't load.