2 Replies Latest reply on Oct 12, 2010 7:41 AM by gssgear

    Missing Header in Contribute CS5

    gssgear Level 1

      Hoping someone can help!  The header in Contribute C

      S5 has disappeared (Edit, File, View, Bookmark.....).  Anybody know how to

      correct this problem?

       

      Thanks!

        • 1. Re: Missing Header in Contribute CS5
          Dominic Michael Adobe Employee

          Try restoring default panel settings,

          Screen shot 2010-10-11 at 10.39.28 PM.png

          Hope this helps you.

           

          Or try clearing the Contribute preferences.

          Here are the steps how to clear the Contribute Preferences:

          For Mac, Contribute CS5
          1) Quit Contribute.
          2) (a) Go to "user/Library/Preferences" and delete the file "Adobe Contribute 6 Preferences".
          (b) Go to "user/Library/Application Support/Adobe/" remove "Contribute CS5".

          For Mac, Contribute CS4
          1) Quit Contribute.
          2) (a) Go to "user/Library/Preferences" and delete the file "Adobe Contribute 5 Preferences".
          (b) Go to "user/Library/Application Support/Adobe/" remove "Contribute CS4".
          If you use CS3, then delete "Adobe Contribute 4.1 Preferences" and "Contribute CS3" folder.

          For Win, Contribute CS5
          1) Quit Contribute.
          2) From Command prompt run the below two commands to remove the preferences
          a) reg delete "HKCU\Software\Adobe\Contribute 6" /f
          b) RD /S /Q "%Userprofile%\Local Settings\Application Data\Adobe\Contribute CS5" 

          For Win, Contribute CS4
          1) Quit Contribute.
          2) From Command prompt run the below two commands to remove the preferences
          a) reg delete "HKCU\Software\Adobe\Contribute 5" /f
          b) RD /S /Q "%Userprofile%\Local Settings\Application Data\Adobe\Contribute CS4"

          For CS3
          a) reg delete "HKCU\Software\Adobe\Contribute 4.1" /f
          b) RD /S /Q "%Userprofile%\Local Settings\Application Data\Adobe\Contribute CS3"

           

          Note: when you clear the preference all the existing connections will be lost. The connections needs to be recreated.

           

           

          Hope this helps you.

          • 2. Re: Missing Header in Contribute CS5
            gssgear Level 1

            Dominic -

             

            Thank you for your response.

             

            The first solution was not available as that part of the header was also missing.  However, clearing the preferences did work.

             

            Again, thanks!

             

            GSS Gear