10 Replies Latest reply: Oct 13, 2010 9:08 PM by eidnolb onlyone RSS

    Flash Player Installed, but still wont play flash videos

    Stygyr
    • Hey Guys,
    • Running windows 7 32 Bit
    • Web Browser is IE9 32-bit and I tried on the latest Firefox
    • Flash Version: WIN 10,1,85,3
    • Im having an issue of actually being able to play any flash videos.

       

      I have

      -Uninstalled download manager and all flash items and reinstalled

      -When I download off the site it gives me the error from getplus saying unable to load gui

      -I have used seperate links to install to 10.1 and it says it finishes and when I click done and view a video after restarting computer nothing shows up

      -I checked my files from previous posts in my system32 Flash folder and I seem to have all those files

      -disabled hardware accelleration

      -installed using the run as administrator option (I am the adminstrator)

       

      I am out of ideas lol

        • 1. Re: Flash Player Installed, but still wont play flash videos
          eidnolb onlyone Community Member

          Hi, Well the first thing I see is that you are running the IE9 beta. Normally that wouldn't be an issue and I'm not sure if it is, however Flash Player works thru the browser. Check in your manage addons and see if there is a Shockwave Flash Object installed and enabled. The version should be the same version of Flash Player you have Installed.

           

          Do this first. Then post back what Anti-Virus you use and list any addons in the browser.

           

          If you like you can check in C:\Windows\System32\Macromed\Flash  and post back the Flash files listed there.

           

           

          Thanks,

           

          eidnolb

          • 2. Re: Flash Player Installed, but still wont play flash videos
            Stygyr Community Member

            Yeah my addons say that it is enabled

             

            and the only anti virus I use is Malwarebytes anti malware and the standard anti virus that comes with Windows 7  if it has one

             

            all the flash files are:

             

            FlashPlayerTrust   folder which contains AcrobatConnect.cfg

            Flash10k.ocx

            FlashInstall.log

            FlashUtil10k_ActiveX.dll

            FlashUtil10k_ActiveX.exx

            • 3. Re: Flash Player Installed, but still wont play flash videos
              eidnolb onlyone Community Member

              Hi, thanks. Not sure if Win7 has any Anti-Virus, I don't think so. But I'm sure they have the Windows Firewall. MBAM is ok, but it is only Anti-Spyware/Malware, not an Anti-Virus. Do you have the MBAM free version that is just Installed on your Desktop and then run on demand?

               

               

              Your Flash files are correct. My concern is the Acrobat Connect.cfg. Is there some reason you have that?

               

              Do you have any Acrobat addons in IE? Check Tools, Manage Addons, Toolbars & Extensions. Then look down mid way under "Show" and check all 4 categories. Are there any other Adobe add ons listed (other than for Adobe Reader)?

               

              Now since you originally used the Download manager, look in the add ons for any getplus, get_atlcom Class or DLM Control. I know you said you Uninstalled the DLM and all flash items, but just want to be sure.

               

              Before you Installed Flash Player into any browser, did you use the Uninstaller?

               

              Now it appears you didn't Install Flash Player in Firefox yet, if you want it.

               

              You might want to list all Adobe that you have in Control Panel/Programs & Features, etc.

               

              Thanks,

               

              eidnolb

              • 4. Re: Flash Player Installed, but still wont play flash videos
                Stygyr Community Member

                The MBAM is the free version and I just run whenever

                 

                Honestly I have no idea how or why that got there, and i have no clue what its for

                 

                Adobe PDF Link Helper
                Publisher     Adobe Systems, Incorporated
                Status        Enabled
                File date     Friday, February 27, 2009, 12:07 PM
                Version       9.1.0.163
                Load time     0.01

                This is the only other file that is in my addons from adobe, but its been there for almost two years now.

                 

                I dont seem to see any getplus addons, none that I can see at least

                 

                I actually tried to install the flash on firefox but the same thing happens when I download through the link on adobes page that says

                (Unable to Load GUI) and its a getplus error

                 

                My adobe programs include

                -Adobe Air

                -Adobe Media Player

                -Adobe Acrobat

                -Adobe Download Manager

                -Adobe Flash Player 10 ActiveX

                 

                Thanks

                Mike

                • 5. Re: Flash Player Installed, but still wont play flash videos
                  eidnolb onlyone Community Member

                  Hi, thanks. The problem is that I have no idea where any add ons, bho's, helpers or activeX controls are place in the IE9beta. With the Adobe programs you have Installed and I'm assuming Java I'm sure there are many more addons.

                  I know where they are in IE6, IE7 and IE8(and they are differently placed) but not the beta. And from what I have read from Microsoft a software update is coming but NOT for the beta. This software update will be for the released version of IE9 before it can be used. So that is in the works.

                   

                  So, before you Installed the IE9 beta, did you have any problem with IE8 and Flash Player?

                   

                  The Adobe download manager doesn't seem to work very well with Flash Player. It is supposed to download FP and then disconnect. But 9 times out of 10 it doesn't and then causes issues.

                   

                  The Download Manager is in the Control Panel/Programs & Features. Now that fact that you received a getplus error, then I would think that getplus is either in Programs & Features or is an add on.

                   

                  You may want to review IE9 and find out where all of the add ons are so you can find them. I just don't have the time.

                   

                  Addons conflict with the browser and Flash Player at times. But working with the IE9 beta, I have no way to determine if the add on is conflicting with IE9 or if IE9 is conflicting with the addon since it's a beta. Beta's are a work in progress.

                   

                  See what you can find out.

                   

                  Thanks,

                   

                  eidnolb

                  • 6. Re: Flash Player Installed, but still wont play flash videos
                    eidnolb onlyone Community Member

                    Hi again, I meant to ask you about Firefox. Download and SAVE this Flash Player Installer for Firefox to your Desktop.

                     

                    http://fpdownload.macromedia.com/get/flashplayer/current/install_flash_player.exe 

                     

                    Close all browsers, you only want to be looking at your Desktop. Disable any apps in the system tray, such as MSN messenger or yahoo or any messenger services.

                     

                    Run the Installer and when it is finished, Reboot(restart) your computer. Then you can test here and you should be able to see the animation of the Flash logo and it will also display the version of FP that is Installed.

                     

                    http://www.adobe.com/software/flash/about/

                     

                    Perhaps you can have FF working with Flash Player. Also check in the plugins for the Shockwave Flash vs 10.1.85.3 and make sure it is enabled.

                     

                     

                    Thanks,

                     

                     

                    eidnolb

                     

                    Message was edited by: eidnolb   adding link

                    • 7. Re: Flash Player Installed, but still wont play flash videos
                      Santhosh7

                      I recommend you check the issue by playing flash videos on Firefox. Also try by installing the codecs for Windows 7

                       

                      Visit the below link to download free codecs

                       

                      http://download.cnet.com/Windows-7-Codec-Pack/3000-13632_4-10965840.html

                       

                      If you are experiencing sound issues after getting video,

                       

                      Visit the below link on how to troublehoot no sound issues on flash videos:

                       

                      http://nosound-troubleshooting.blogspot.com/2010/10/steps-to-resolve-no-sound-while-playin g.html

                      • 8. Re: Flash Player Installed, but still wont play flash videos
                        eidnolb onlyone Community Member

                        Hi Santhosh7, Considering the several issues that Stygyr is dealing with, I don't think Installing additional programs at this time would be helpful. Thanks for your suggestions though. If the only problem was video viewing or sound issues, that would be different.

                         

                         

                         

                         

                        Thanks,

                         

                        eidnolb

                        • 9. Re: Flash Player Installed, but still wont play flash videos
                          Stygyr Community Member

                          Hey eidnolb,

                           

                          So i decided that I would try to system restore to before I installed the IE9 Beta.  I actually installed the IE9 beta in hopes that it would have fixed my problem earlier before I posted this a couple days ago.  So when I reinstalled the IE9 beta it somehow fixed it and the flash player works now.

                           

                          I appreciate all the help you given and for your time and effort

                           

                          Thanks

                          Mike

                          • 10. Re: Flash Player Installed, but still wont play flash videos
                            eidnolb onlyone Community Member

                            Hi, So then if I'm understanding correctly, you've re-installed IE9 beta and now Flash Player is working.

                             

                            I know that Microsoft is collecting information from people that are using IE9 beta since the feedback will only make the final release the best it can be. I did read up on some of the new features and it sounds good. I can't use it because I use XP, but the Vista and Win7 users can.

                             

                             

                            Glad Flash Player is working for you and thanks for the feedback.

                             

                             

                             

                            Regards,

                             

                            eidnolb