First, ensure that Bridge CS5 is not running in the background when you install the program.
Second, make sure that you've unzipped the downloaded program before you try to install it. It can not be installed from within the zip file.
Third, ensure that you have at least 30 gigs of free space on your C drive and that it is freshly defragmented.
Fourth, go to Windows Update manually and click Custom to ensure you have even the non-critical updates for your operating system. Then go to Apple.com and ensure you have the latest version of Quicktime.
Knowledge base article (Doc ID tn_18759) - Download and install trials - includes:
Technical support for product trials
Adobe offers complimentary, phone-based support for installation issues only. For telephone support information, go to Contact Support and Customer Service.
So I think that your best bet would be to call them again. If you get the 'no support for trials' response point them at the article (tn_18759). If they still refuse ask to speak to their supervisor.
Insanity is hereditary, you get it from your children
Didn't even know CS5 Bridge ran in the background. Thanks so much to all posters for the replies.
Shutting down Bridge worked and install was successful.
Thanks so much, Bill. CS5 Bridge was the problem. All is now resolved. Now I have to figure out how this thing works!!
CS5 Bridge was indeed the culprit. Didn't even know it ran in the background. Thanks so much. All is well.
That is great news, and glad that it worked for you.