The drive is valid and being used so we cannot just change the shell folders in the registry, the user's documents folders are stored on a server and that is where the H: drive points to. It is valid and online so I do not understand the error or why the installer even needs to use the H: drive.
I also do not understand why the installer needs to access your H: drive; I even less understand why it throws an error when the drive is in fact available (and has the necessary permissions).
But let's try to narrow it down; one question: is that a local or networked drive?
One more question: do you use the EXE or MSI installer (not sure if this makes a difference, but still...).
It is a networked drive living on a Windows 2008 server in a domain environment so the user has full access to that share
. I have tried the EXE installer, but the Adobe Updater returns the same error message so it appears I cannot do a new install or an update.
Not sure if there are any fixits that can help, it is happening on all brand new Windows 7 installs on several machines. All else is working great.
It is just possible that the installer requires My Documents to be on a local drive. Why it requires that is a mystery to me.
The only other thing I can suggest you try is using the MSI installer http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.4.0/en_US/AdbeRdr940_en_US.msi
Can you please try running the EXE installer as the administrator (Right click > Run as Administrator) and see if the error is still displayed.
Also, can you try out the following command on your command prompt and post back the result:
If this displays the correct path i.e. H:\...., then you can go ahead and try out the changes as per the suggestion by "Shashi.kant"; since all you would be doing, would be replacing the full path of the userprofile (H:\....) with the corresponding environment variable i.e. %userprofile%
I've been having exactly the same problem as described here. But running the MSI install file worked. Don't know what will happen next time there is an update as I started having this problem trying to install an update.
I also have this problem. I tried to use the .msi file to install, but that didn't work. I'm also unable to uninstall my current version of adobe reader, which is 9.4.2. It also gives the same error then. I'm using windows 7 and apparently that beta of fixit is closed, so that also doesn't help. Does someone know how to fix this?
Fixed: Apparently my external HD, which was the H:/ drive, needed to be connected to my pc for it to work ...
Message was edited by: M_Krikke
the only workaround seems to be to execute the following command before performing the update:
subst H: C:\windows
after that it should work. however, you should restart to restore the mapping of H:\