OS: Vista 32-bit
This error message usually comes when display driver is not compatible with Premiere Elements. If you are getting this error message even after moving back to latest/previous version of display driver then try deleting "<root drive>\ProgramData\Adobe\Premiere Elements\9.0\BadDrivers.txt".
If you observe consistent incompatibility (even after deleting "BadDrivers.txt" file the same message pops up again) with the latest driver then that driver is really a bad driver for PRE9 and with that driver PRE9 will always run in pure software mode. There is a very little probability of this kind of card and driver.
I have exactly the same problem. I cannot find the location where the program data file is. I am using windows 7, 64bit with PSE 9. How do I locate the file I need to remove?
Have you done a full Search of your system, using the criteria "BadDrivers.txt?"
There are also several very recent threads, with many comments by ATR, on BadDrivers.txt. Those might prove useful too.
Also, you should go to the ATI or nVidia web site and get the latest updates for your video card.
Here's where you'll find yours.
It's there and it will fix the problem. I got the same message in Windows 7 32-bit and, when I updated the firmware at the nVidia site, all was well.
I did eventually track down the BadDrivers.txt file and deleted it. I then
rebooted my computer and reopened Elements but the incompatibility message
was still there. Am now completely at a loss.
Did you also update the card's firmware and driver, as Steve G. suggested?
That would be my next move, and I would also delete the BadDrivers.txt file after doing so, rebooting and testing.