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1. Re: Any experience while buying Adobe Developer Support case(s)?
lrosenth Oct 15, 2010 5:43 AM (in response to andrejusc)I will point out that if you purchase a support case, and it turns out to be a bug in the product, we REFUND the cost of the case.
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2. Re: Any experience while buying Adobe Developer Support case(s)?
andrejusc Oct 18, 2010 6:13 AM (in response to lrosenth)Do you follow all my recent postings in this forum? If so - then you should understand that I don't expect to pay Adobe anything ahead (even with some mysterious REFUND possibility) in regards to its SDK usage. Otherwise - I expect Adobe to promote its SDK to all possible developers worldwide and tell everybody, that its state of the art piece of software and if we find anything suspicious in functionality - it will be fixed right away.
Of course I could switch to some Open Source PDF generation libraries (I'm aware at least of 2 of them), but why should I if I'm partnering with big customer who has Acrobat Professional Volume Licensing in place and thus it's already proven fact that Acrobat Professional license is bought and Adobe got money for that already.
Let me compare with IBM once again - they have such nice Design Partner Program in place (where my company is actively participating for last 3 years) and it costs my company 0 cents to use latest versions of some products and report issues for everything as well as APIs. Well, there is proper NDA for that, but Adobe could have that as well and I see no reason why not.
So, if this forum is mostly for some enthusiasts rather that for serious developers - then I could understand all those Adobe restrictions. But otherwise - really not.
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3. Re: Any experience while buying Adobe Developer Support case(s)?
andrejusc Nov 18, 2010 6:57 AM (in response to andrejusc)Let me mark this question as answered, because through my conversation with Adobe and our established partnership I've found that cost of single Developer Support case is about 239 EUR as of November 2010. Probably this information could help someone to decide which route to go while developing various plugins.


