we have pdf document with a form, that is beeing submitted via https webservice to a server.
When using Adobe Reader 9.3 (and some earlier versions too), the sending process is very complicated for the end user.
The user has to:
- trigger the submit process (click to a submit button)
- confirm, that he allows the document to connect to some url
- the submit process failed and Reader displays yellow-bar, which says that "some features have been disabled ... "
- at the yellow bar, the user has to choose to trust the document
- the user is asked, if he wants to save the document
- the document is closed
- the document is opened (there are some extra problem scenarios in this point)
- user have to trigger the submit process again
- he again confirms, that he allows the document to connect to some url
Is it possible to make the document trustworthy enough, that the yellow bar will not be displayed ?
We have tested the GlobalSign (Adobe CDS provider) evaluation certificate and the behaviour remains:
Are there any limits because the certificate is evaluation only, or do we have to use other CA / certificate ?
By the mentioned extra problem scenarios I ment e.g.:
When you try to submit the example document (http://preview.netium.cz/ws-test-yellow-bar.pdf) directly from the web-browser, then when you fill some text to a "Debug field" and try to send the document after it, you will lost filled data.
At least I have lost mine ( tested with Firefox ).