Yes, that.s right. I've gotten this error 3 times in the last month. I keep opening tickets and it get fixed and 2 weeks later same thing. I only access this software via my home laptop. I have 3 Sony readers and that's it. The problem is that this software if you clean your cache keeps asking you to activate everytime there after. I opened a ticked on the 1st and it was closed without it getting fixed. So I just opened a new one and hopefully someone can help me stop this from constantly happening.