-
1. Re: Crash with AVDocSaveOptimized inside Acrobat Pro 9.4.0
lrosenth Oct 18, 2010 1:59 PM (in response to andrejusc)Feel free to post the PDF for us to look at.
-
2. Re: Crash with AVDocSaveOptimized inside Acrobat Pro 9.4.0
andrejusc Oct 18, 2010 10:25 PM (in response to lrosenth)You could download that PDF via this archive (about 2MB in size):
http://www.infosana.com/download/
http://www.infosana.com/download/AcrobatOptimizer940Crash.zip
In that archive you'll find:
1. File called 9240.pdf, which you need to open with your Acrobat Pro 9.4.0
2. Several screenshots in JPEG format for Acrobat Pro Russian version, which demonstrates steps we are using to save that file as optimized
3. Proba.optimize optimization profile presets file, which we placed into
C:\Documents and Settings\Default User\Application Data\Adobe\Acrobat\9.0\Preferences\PDF Optimizer directory to be later selectable from inside Acrobat Pro or to be usable for an API to retrieve presets.
Please let me know if you could reproduce my problem and if so - what is the cause and if it's possible to enhance API to report me that something wnet wrong, but not via just general exception
-
3. Re: Crash with AVDocSaveOptimized inside Acrobat Pro 9.4.0
lrosenth Oct 19, 2010 4:54 AM (in response to andrejusc)We've been unable to reproduce your issues with the English version of Acrobat and are looking into a possible issue with the Russian version. Do you have access to the English version that you can try on your end?
-
4. Re: Crash with AVDocSaveOptimized inside Acrobat Pro 9.4.0
andrejusc Oct 19, 2010 5:47 AM (in response to lrosenth)Well, if you haven't that problem in your English version - then probably I'll not have it there as well.
But our customer provides us only with Russian version of Acrobat Pro and I've checked once again that scenario several minutes ago in that environment - same behaviour, i.e. exit without any visible UI error.
Though looking right now into Windows Event Log - I could see this information:
Faulting application Acrobat.exe, version 9.4.0.195, faulting module JP2KLib.dll, version 2.0.0.4645, fault address 0x00007840.
Maybe that could help you to deep dive. In case you need - I have debug tools inside that environment to catch Access violation if needed.
-
5. Re: Crash with AVDocSaveOptimized inside Acrobat Pro 9.4.0
andrejusc Oct 19, 2010 5:49 AM (in response to lrosenth)I went through previous Event log entries related for that PDF file and all they have same information in them:
Faulting application Acrobat.exe, version 9.4.0.195, faulting module JP2KLib.dll, version 2.0.0.4645, fault address 0x00007840.
-
6. Re: Crash with AVDocSaveOptimized inside Acrobat Pro 9.4.0
andrejusc Oct 19, 2010 6:15 AM (in response to lrosenth)Actually I could probably even find the correct place of that crash in your libraries if JP2KLib.pdb file could be provided. It's referenced in correspondent DLL.
-
7. Re: Crash with AVDocSaveOptimized inside Acrobat Pro 9.4.0
lrosenth Oct 19, 2010 9:59 AM (in response to andrejusc)Here is some more info (from one of our engineers)
I got myself an XP SP3 Russian x86 VMWare Image. I installed Acrobat 9.3.4 RURT on it and could not replicate the bug. I created an optimizer preset called Proba and I always get it in the list returned by the API. I tried with ADMTemplate from sustaining’s 9.x branch and BasicPlugin from Acrobat 9.1 SDK.
-
8. Re: Crash with AVDocSaveOptimized inside Acrobat Pro 9.4.0
andrejusc Oct 19, 2010 10:48 AM (in response to lrosenth)Well, in our customer environment they have Windows XP SP3 English version and on top of it Acrobat Pro 9.4.0 Russian version. Such configuration is required for their other needs. I think such configuration is supported, but you tell me if not.
In regards to that Proba optimization profile - please ask him copy mine (provided in my archive) into appropriate place where Acrobat expects and test with my provided, not created from scratch even with same name.
Now, if I still have that crash - what should be my steps? Try to launch some debug process and catch some access violation exception with some memory dumps/stack traces? Is there any of such specialized troubleshooting tools from Adobe to achieve that? Especially with JP2KLib.dll reported in Windows event log?
-
9. Re: Crash with AVDocSaveOptimized inside Acrobat Pro 9.4.0
andrejusc Oct 19, 2010 12:00 PM (in response to lrosenth)If I attach my debug tools to Acrobat Pro instance - then during that crash I get this de
bug information:
ModLoad: 1e330000 1e3d9000 C:\Program Files\Adobe\Acrobat 9.0\Acrobat\JP2KLib.dll
(a68.e94): Access violation - code c0000005 (first chance)
First chance exceptions are reported before any exception handling.
This exception may be expected and handled.
eax=000002a4 ebx=14f27790 ecx=1bdc7000 edx=00000000 esi=1e4ebd95 edi=14f27768
eip=1e337840 esp=0013f05c ebp=0013f104 iopl=0 nv up ei pl nz ac pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010216
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\Program Files\Adobe\Acrobat 9.0\Acrobat\JP2KLib.dll -
JP2KLib!JP2KCodeStm::operator=+0x6650:
1e337840 3811 cmp byte ptr [ecx],dl ds:0023:1bdc7000=??I.e. this is situation when I manually try to save PDF file via Acrobat Pro menu by selecting my optimizing profile.
As you could see - we have here Access violation exception and that means only one thing - some pointer (JP2KCodeStm ?) probably not correctly compared to be NULL or not.
Could you pass this information to your engineer to consider?
-
10. Re: Crash with AVDocSaveOptimized inside Acrobat Pro 9.4.0
andrejusc Oct 20, 2010 8:39 AM (in response to lrosenth)So, what could I do else in regards to that JP2KLib.dll reported problem?
Will your engineers be able to find exact place of trouble from my debug information provided?


