6 Replies Latest reply: Oct 21, 2010 8:43 AM by John T Smith RSS

    Acrobat 9 Pro and Windows 7

    JacquiL Community Member

      I recently purchased a new laptop with Windows 7 (64 bit), and then installed Acrobat 9 Pro. When i opened a document in Word 2010 and tried to access PDF Settings, Word crashed. I could 'print' but then no bookmarks were created. I ran a compatibility check and it seemed it was checking for XP mode. I though it was compatible with Windows 7?

      Solution: I uninstalled the application and rinstalled it in XP virtual mode. I then opened the document in Word 2007 (also installed in XP mode for RoboHelp reasons) and everything worked fine.

      Questions:

      1. Was this the correct procedure?

      2. Why isn't it working in Windows 7?

      3. Are there any problems with my solution that i am currently unaware of?

       

      Many thanks,

      Jacqui