1 Reply Latest reply on Oct 20, 2010 7:50 AM by Diana Densmore

    Customized Email template for Escalation

    Muni raj



      i want to customize the email for escalation scenario. I could not able to see the provision to configure the email for escalation.( Task Assignment, Deadline, Reminder )


      NOTE: I have already defined the custom email for Task Assignment. Now I want to change that email message while escalating to another user.


      Please advice