20 Replies Latest reply on Jan 6, 2011 5:30 PM by dsp1311

    Premiere Pro CS5 crash on startup

    DigitalRicky

      Before I was having a problem with cs5 crashing, I uninstalled and reinstalled the master collection, then updated everything. Premiere Pro cs5 seemed to work fine, I was jumping in my seat with the new mercury engine and how fast it was compared to cs4, but now today I come back to find out its crashing again on startup

       

      I have 5.0.2 installed

       

      On the side note Photoshop (even with its latest update) crashes on type tool

      Running latest OSX

       

      Tried changing permissions, reinstalling, everything! For now I guess i'll have to use cs4

        • 1. Re: Premiere Pro CS5 crash on startup
          the_wine_snob Level 9

          Just a guess, based on your full comments, I would check your fonts. This ARTICLE might offer some tips. Though your crashes do not seem to be coming with Titler, the PS crashes lead me to believe that it's likely a font issue.

           

          Welcome to the forum and good luck,

           

          Hunt

           

          PS - also, resetting the Preferences (both PrPro and PS) might be useful. Note: uninstall/reinstall will NOT overwrite the Preferences files.

          • 2. Re: Premiere Pro CS5 crash on startup
            DigitalRicky Level 1

            Ok now Premiere seems to start working again, I had removed the preferences and done the permission fix a few hours ago, which are the last modifications I did to the files of PrPro. And now it works :S

             

            Its possessed! Let's hope it stays working

            • 3. Re: Premiere Pro CS5 crash on startup
              the_wine_snob Level 9

              Glad that the Preferences file seems to have helped.

               

              Fingers X'ed here, that it continues to work fine.

               

              Good luck,

               

              Hunt

              • 4. Re: Premiere Pro CS5 crash on startup
                DigitalRicky Level 1

                Nope, ran once perfectly. And when I run it again, crash on startup right after the splash image loads up

                 

                So its not a type error if it actually loaded, any ideas?

                 

                 

                Some of the error details:

                 

                Process:         Adobe Premiere Pro CS5 [3613]

                Path:            /Applications/Adobe Premiere Pro CS5/Adobe Premiere Pro CS5.app/Contents/MacOS/Adobe Premiere Pro CS5

                Identifier:      com.adobe.AdobePremierePro

                Version:         5.0.2 (5.0.2)

                Code Type:       X86-64 (Native)

                Parent Process:  launchd [165]


                Date/Time:       2010-10-22 23:16:00.911 -0500

                OS Version:      Mac OS X 10.6.4 (10F569)

                Report Version:  6


                Interval Since Last Report:          476811 sec

                Crashes Since Last Report:           30

                Per-App Interval Since Last Report:  60573 sec

                Per-App Crashes Since Last Report:   17

                Anonymous UUID:                      1A5A5EBA-2A61-4E9E-929C-C2012EA3BEEE


                Exception Type:  EXC_CRASH (SIGABRT)

                Exception Codes: 0x0000000000000000, 0x0000000000000000

                Crashed Thread:  20  Dispatch queue: com.apple.root.default-priority


                Application Specific Information:

                *** error for object 0x10fcc9400: incorrect checksum for freed object - object was probably modified after being freed.

                • 5. Re: Premiere Pro CS5 crash on startup
                  DigitalRicky Level 1

                  This is interesting, I went to the preffs: documents/adobe/premiere pro/5.0

                  And then deleted everything except the project files, and restarted the program and it worked fine!

                   

                  So to test it, I closed the program and restarted once the preffs have been written and it seems to still work

                   

                  My conclusion, its something in the preferences that is making Premiere crash, I put everything on Read&Write so let's hope this doesn't happen again

                  • 6. Re: Premiere Pro CS5 crash on startup
                    DigitalRicky Level 1

                    Won't run, it worked fine a few times before. I deleted the preffs again, but it still won't run.

                     

                    Anyone have a solution?

                    • 7. Re: Premiere Pro CS5 crash on startup
                      dsp1311

                      hi.. DigitalRicky,

                       

                      did you ever come to a solution for this?

                       

                      I believe I am having the same or simular problem.

                       

                      im on a mac .. 10.5.8 with enought disk spack.. about 50gb

                       

                      have downloaded update for primiere.

                       

                      two things are happening

                       

                      1.freezes/stalls/doesn't respond on opening program.. I have to force quit it or on some occasions it just quits itself. this occurs on new and exsisiting projects.

                       

                      2.  on 3 occasions after i had fiddled around with deleting preferences, i have been able to edit .. however no unable to add footage as the second i trie to add footage to timeline it stalls/freezes/does not respond.  then i have a world of hurt and can't re open.. back to problem 1.

                       

                       

                      what trouble shooting i have done..

                       

                      1. uninstall/reinstall

                      2. run no other software etc.

                      3. Documents>Adobe>AdobeProductName (like Premiere Pro)  Inside of this, there is a folder with a number (usually 4.0 for CS4).  Take that to the trash and restart your application. -> this is where i can start old project but not a new one..

                      4. run disk utility on comp

                      5. re start comp etc

                       

                      im not to sure on what else i can do ..

                       

                      I would GREATLY appreciate any help.

                       

                      thanks heaps!

                       

                      Danielle

                      • 8. Re: Premiere Pro CS5 crash on startup
                        the_wine_snob Level 9

                        Danielle,

                         

                        Do you have an ATI card?

                         

                        If so, take a look at this THREAD and see Todd's reply near the end. Maybe something there that will help.

                         

                        Good luck,

                         

                        Hunt

                        • 9. Re: Premiere Pro CS5 crash on startup
                          DigitalRicky Level 1

                          What I tried was to open the program with a project file, instead of the

                          Application file, and it worked that way everytime. Then it started to work

                          with the application file.

                          So try that, who knows

                          • 10. Re: Premiere Pro CS5 crash on startup
                            dsp1311 Level 1

                            Hi Bill,

                             

                            thanks for your reply .. i have no idea what an ATI card is .. so i am guessing no?

                            • 11. Re: Premiere Pro CS5 crash on startup
                              DigitalRicky Level 1

                              I think you sent this to the wrong person, I'm not Bill.

                              And an ATI card is a brand of graphics/video card, aka ATI Graphics Card.

                              FYI.

                              • 12. Re: Premiere Pro CS5 crash on startup
                                dsp1311 Level 1

                                Hi DigitalRicky,

                                 

                                im starting to find that to..

                                 

                                It also seems that before i open Premiere i have to go and delete do this

                                 

                                Documents>Adobe>AdobeProductName (like Premiere Pro)  Inside of this, there is a folder with a number (usually 4.0 for CS4).  Take that to the trash and restart your application.

                                 

                                then it seems ok .. for a bit ..

                                 

                                 

                                this isn't ideal .. but if i can work then is better ..  for now. .. sigh ...

                                 

                                I dare say there is something to this but just having to find out what .. would be nice..  I seem to have a lot of problems with getting glitches sorted with adobe software.. oh which i still love lol ..

                                 

                                this is the error report that i have been getting..

                                 

                                Picture 4.png

                                • 13. Re: Premiere Pro CS5 crash on startup
                                  dsp1311 Level 1

                                  thanks digital ricky .. i suspected that might be what a ATI card was..

                                   

                                  so def nope don't have that

                                  • 14. Re: Premiere Pro CS5 crash on startup
                                    Todd_Kopriva Level 8

                                    >so def nope don't have that

                                     

                                     

                                    Why are you so sure? They are a standard piece of equipment inside many Mac computers.

                                    • 15. Re: Premiere Pro CS5 crash on startup
                                      dsp1311 Level 1

                                      well i was just assuming that becuase i haven't purchased any ..  if comes standard on some then can you please advise how i check??

                                       

                                      I have a macbook pro .. its now about 4years old..

                                       

                                      cheers

                                      • 16. Re: Premiere Pro CS5 crash on startup
                                        Todd_Kopriva Level 8

                                        > well i was just assuming that becuase i haven't purchased any ..  if comes standard on some then can you please advise how i check??

                                         

                                        You choose About This Mac from the Apple menu, then click More Info, and then look at the details for Graphics/Displays.

                                        • 17. Re: Premiere Pro CS5 crash on startup
                                          dsp1311 Level 1

                                          thanks..

                                           

                                          this is what i got .. so is that a yes for me then??

                                           

                                           

                                          ATI Radeon X1600:

                                           

                                            Chipset Model:    ATY,RadeonX1600
                                            Type:    Display
                                            Bus:    PCIe
                                            PCIe Lane Width:    x16
                                            VRAM (Total):    128 MB
                                            Vendor:    ATI (0x1002)
                                            Device ID:    0x71c5
                                            Revision ID:    0x0000
                                            ROM Revision:    113-xxxxxx-158
                                            EFI Driver Version:    01.00.158
                                            Displays:
                                          Color LCD:
                                            Resolution:    1440 x 900
                                            Depth:    32-Bit Color
                                            Core Image:    Hardware Accelerated
                                            Main Display:    Yes
                                            Mirror:    Off
                                            Online:    Yes
                                            Quartz Extreme:    Supported
                                            Built-In:    Yes
                                          Display Connector:
                                            Status:    No Display Connected

                                           

                                           

                                          i see on other tread that you say to go back to 5.0 ... how do i do that then?

                                          • 18. Re: Premiere Pro CS5 crash on startup
                                            Todd_Kopriva Level 8

                                            > so is that a yes for me then?

                                             

                                             

                                            Yes.

                                             

                                            > i see on other tread that you say to go back to 5.0 ... how do i do that then?

                                             

                                            Uninstall Premiere Pro. Reinstall Premiere Pro. Don't install the update. See if the crash still occurs.

                                            • 19. Re: Premiere Pro CS5 crash on startup
                                              dsp1311 Level 1

                                              it was to begin with .. thats how i found the update .. because it was not responding .. and i was looking for something on net ..

                                               

                                              i can try again ..but have my doubts ..

                                               

                                              thanks

                                              • 20. Re: Premiere Pro CS5 crash on startup
                                                Todd_Kopriva Level 8

                                                > i can try again ..but have my doubts ..

                                                 

                                                There's no point if you were seeing the problem before.