1 Reply Latest reply on Oct 26, 2010 11:21 PM by pwillener

    Error 1402: Could not open key ..... IMAIL


      I am trying to install Adobe Reader 9 on a friend's computer.  He desperately needs it to print pdf documents.


      I have tried everything I know, including removing all traces of Adobe from the registry and from the files.  I don't seem to be able to remove the file pdfshell.dll, though.  Every time I download Adobe Reader 9.4 to install it , I get the following error code:


      Error 1402_Could not open key HKLM\Software\Microsoft\Windows\Current Version\Run\OptionalComponents\IMAIL


      Then the system backs out of the operation.


      What can I do?