28 Replies Latest reply on Dec 7, 2010 3:42 PM by Todd_Kopriva

    ProRes Quicktimes lock up Premiere CS5

    Chadmann Level 1

      Hello, all-

       

      I know all about the evils of QuickTime, but I'm forced into cutting from a batch of ProRes files.  I've done this without issue in the past, but lately when I import any ProRes files they lock up Premiere.  Well, I can import them, but if I load them into the preview window (either from the project window or the media browser) they cause a lockup.

       

      I've tried re-installing QuickTime, rolling back to 7.4.5 (I'm up to 7.6.5 right now), re-installing/updating any of my quicktime-related software (like stuff from Calibrated and Raylight) but to no avail.

       

      I've got to get this sorted soon, so any comments are welcome!

       

      Thanks,

       

      -Chadmann

        • 1. Re: ProRes Quicktimes lock up Premiere CS5
          JaysonM-Y Level 3

          Please give your hardware specifics when posting with problems as well.

          Are you on a Mac?

          • 2. Re: ProRes Quicktimes lock up Premiere CS5
            Chadmann Level 1

            Also, in case anyone is curious, here are my system specs:

             

            Windows 7 64

            Asus P6T7

            i7 @ 3.46GHz

            12GB RAM

            External media RAID w/ >300MB/sec read/write

            nVidia GTX 285

            Blackmagic Multibridge

             

             

            EDIT:

            **I see someone was quicker to ask for specs than I was to provide them!**

            • 3. Re: ProRes Quicktimes lock up Premiere CS5
              Kevin-Monahan Adobe Employee

              Have you installed the Premiere Pro CS5 (5.0.2) update ( http://bit.ly/djiyh4 )? That update fixes a lot of problems.

              • 4. Re: ProRes Quicktimes lock up Premiere CS5
                Chadmann Level 1

                I did-  I've got everything running with the latest updates...

                • 5. Re: ProRes Quicktimes lock up Premiere CS5
                  Kevin-Monahan Adobe Employee

                  What kind of ProRes files are they? Proxy, LT, 422, 422HQ or 4444? Is the ProRes QT decoder installed http://bit.ly/bXcrLV? Did the Mac these were exported from get any software updates recently, such as QTKit? Are the latest BMD drivers installed?

                  • 6. Re: ProRes Quicktimes lock up Premiere CS5
                    JaysonM-Y Level 3

                    Kevin-Monahan wrote:

                     

                    Is the ProRes QT decoder installed http://bit.ly/bXcrLV?

                    A pretty important step Kevin has mentioned.

                    ProRes isn't naturally installed with QT on windose.

                    • 7. Re: ProRes Quicktimes lock up Premiere CS5
                      Chadmann Level 1

                      I've encoded the files to both ProRes 422 and LT.  Neither work.

                       

                      I do have the ProRes decoder installed, and have used it successfully for over a year.  It's only recently that this problem has appeared.  All the latest BM drivers are installed.

                       

                      And while I haven't tried every other codec under the sun, all of the flavors play fine (CineForm, PhotoJPEG, h.264).

                      • 8. Re: ProRes Quicktimes lock up Premiere CS5
                        JaysonM-Y Level 3

                        So your old projects with ProRes are up and running?

                        • 9. Re: ProRes Quicktimes lock up Premiere CS5
                          Chadmann Level 1

                          The projects load fine, but if I select any of the ProRes footage (load into the preview monitor) Premiere will lock.

                          • 10. Re: ProRes Quicktimes lock up Premiere CS5
                            Kevin-Monahan Adobe Employee

                            Check in Preferences > Player Settings. If you have Blackmagic hardware installed, there will be the Adobe Player and the Blackmagic Player. Does it help if you switch to a different setting?

                            • 11. Re: ProRes Quicktimes lock up Premiere CS5
                              Colin Brougham Level 6

                              ProRes isn't naturally installed with QT on windose.

                               

                              Not true. Since 7.something, the ProRes decoder is included with the standard QuickTime installer. The additional ProRes installer is no longer necessary.

                              • 12. Re: ProRes Quicktimes lock up Premiere CS5
                                Chadmann Level 1

                                That's an interesting suggestion-  but unfortunatly, doesn't narrow things down.  I get the same result using the Adobe, Decklink or CineForm playback engine.  I actually use the Adobe engine primarily, since I get frequent crashes from the Decklink player whenever I edit 24p material (don't get me started on that- I could make quite a thread on that topic alone).

                                 

                                I'm really stumped with this one.  I can play the files just fine with the QuickTime player (heck, even Windows Media Player).  It's only Premiere that refuses to load/play the files.

                                 

                                While composing this response, I've noticed something else interesting:  The file will eventually load into the preview monitor (after several minutes), it just won't play.  It's like it's running through molasses.

                                 

                                I'll keep hunting and see what I can find...

                                • 13. Re: ProRes Quicktimes lock up Premiere CS5
                                  Kevin-Monahan Adobe Employee

                                  It is suggested that you need to isolate whether the problem is related to BMD or not. Try disabling the BMD card and then take the ProRes Clip and drag it to the New Item button.

                                   

                                  BTW, does the clip open and playback in QT for Windows?

                                  • 14. Re: ProRes Quicktimes lock up Premiere CS5
                                    Chadmann Level 1

                                    Oh, I understand the suggestion (and it's a good one- something I hadn't considered).  But I did as requested, and ended up with the same result.

                                     

                                    I also tried dragging to the New Item button, and Premiere created a sequence just fine (it just wouldn't play).

                                     

                                    And yes, the clip will play fine in both QT and Windows Media Player.

                                    • 15. Re: ProRes Quicktimes lock up Premiere CS5
                                      jkosmicki Level 2

                                      I just started having the same issue! I opened a project from Friday that is mostly ProRes footage and I have the same result, project opens fine any footage not QT plays fine, as soon as I touch the ProRes file the system slows to a halt. This project and footage were working fine last week.

                                      Besides ProRes QTs, some other are also a problem, like HD files from iStock. Other QT files are working, like QTs from Cannon DSLR are fine.

                                       

                                      The files work fine in AE, QT player, etc.

                                       

                                      Was there a Windows update or something this week that may have changed something? This is killing me! I have some projects with very tight deadlines.

                                       

                                      -Jeff

                                      • 16. Re: ProRes Quicktimes lock up Premiere CS5
                                        Kevin-Monahan Adobe Employee

                                        Hey Jeff,

                                        Do you have any BlackMagic hardware attached to your system?

                                        • 17. Re: ProRes Quicktimes lock up Premiere CS5
                                          jkosmicki Level 2

                                          I do, DeckLink Studio. I uninstalled the BM software (and CineForm too), but same issue. I ran Premiere with no BM and using a native Premiere timeline, so I assume it's not Blackmagic directly. I have not made any changes to the BM drivers/software in weeks.

                                          • 18. Re: ProRes Quicktimes lock up Premiere CS5
                                            Kevin-Monahan Adobe Employee

                                            Can you try pulling the BMD plugins and restarting PPro? They should be located at C:\Program Files\Adobe\Common\Plug-ins\CS5\MediaCore.

                                            • 19. Re: ProRes Quicktimes lock up Premiere CS5
                                              jkosmicki Level 2

                                              I FOUND THE PROBLEM! CineForm... I thought I started with that, but anyway... I looks to be CineForm Neo 5.2 (and 5.21). I assume it might be one of the CineForm QT plugins for Premiere, but I'm not entirely sure at this point. I will post more when I figure it out.

                                              -Jeff

                                              • 20. Re: ProRes Quicktimes lock up Premiere CS5
                                                Chadmann Level 1

                                                Fantastic!  Good hunting.  I'll try removing CineForm as well...

                                                 

                                                ---Edit---

                                                 

                                                That's it.  Uninstalling CineForm enables ProRes playback.

                                                 

                                                Who'da thought?

                                                • 21. Re: ProRes Quicktimes lock up Premiere CS5
                                                  Kevin-Monahan Adobe Employee

                                                  Nice work! I will let the engineers know about your solution.

                                                  • 22. Re: ProRes Quicktimes lock up Premiere CS5
                                                    jkosmicki Level 2

                                                    I rolled back to CineForm Neo 5.1 and things are back to normal, except the project that has the ProRes footage still doesn't work. I think it became corrupted somehow. The hard drive with the project file gets a nightly backup to a NAS drive. I restored the project file from the backup and it opens and plays fine. Strange. I will submit a bug report to CineForm.

                                                    -Jeff

                                                    • 23. Re: ProRes Quicktimes lock up Premiere CS5
                                                      jbodinet Level 1

                                                      Hello Everyone,

                                                       

                                                      This is Josh Bodinet from CineForm. I am on the team that creates CineForm's plugin suite for Premiere Pro. We were alerted to this bug by Zac Lam at Adobe as well as by Jeff Kosmicki, who filed a bug report directly with us. We are currently working together with Adobe to squash the bug. We have isolated the set of conditions that cause the bug to appear and are working with Adobe to completely eradicate it. As this bug will not be fully eradicated until a subsequent public release of Premiere Pro is available that addresses the situation, CineForm is creating patches that will temporarily alleviate the symptoms of the bug for both the Windows and Mac plugin suites (albeit by disabling a few niceties in the UI of our .mov importer that are exposing the bug). To receive a patch, which will become available about two weeks after the date of this post (quicker fixes listed below...), please write to CineForm tech support detailing the platform type for which you need the patch (Windows or Mac) and the codec type of the files being imported when the symptoms of the bug occur. Contact info to our support staff is available at our website http://www.cineform.com/support/

                                                       

                                                      As of the writing of this post it is known that with the *stock* version of CineForm's .mov importer installed, files that make use of the following codecs will not import properly into Premiere Pro:
                                                      - ProRes
                                                      - After Effects Animation

                                                       

                                                      If you are experiencing difficulty with projects that include files of the above listed codecs and have CineForm software installed, until the patches that CineForm is preparing to address this situation are available (again, which should be about two weeks after the writing of this post) you can perform ONE of the actions listed at the end of this post, which should allow you to work immediately again with the projects that make use of the above listed file types.

                                                       

                                                      If you are experiencing difficulty with projects that include files that make use of codecs *not* listed above, please make an attempt at a workaround regardless. If the workaround works for you, it would be very beneficial to CineForm and Adobe if you might send a short email detailing the codec type that was triggering the issue to our tech support staff as we would like to have as clear a picture of the scope of the issue as possible. We will forward to Adobe any info you send to us pertaining to the bug.

                                                       

                                                      Lastly, if you wish to receive an email when the official patches become available, please contact CineForm tech support via email and let us know.

                                                       

                                                      The above mentioned actions are as follows. Again, these actions are required to get up and running only until CineForm releases the patches; once the patches are available it is recommended to make use of the patches as opposed to performing these actions. Also, performing only one of these two actions would be required to get up and running again immediately:

                                                       

                                                      *******************************************************************************
                                                      Action 1 - manually remove only the CineForm .mov importer from

                                                                     the plugin install location(s) in the directory structure.
                                                      *******************************************************************************

                                                       

                                                      On Windows, the CineForm .mov importer, which is named CFHD_MOV_Importer.prm, is located in two locations*:
                                                      C:\Program Files\Adobe\Adobe Premiere Pro CS5\Plug-ins\Common\CineForm
                                                      and
                                                      C:\Program Files\Adobe\Common\Plug-ins\CS5\MediaCore\CineForm

                                                       

                                                      Navigate to these folders and temporarily move the CFHD_MOV_Importer.prm files to a location completely outside of the Adobe directory structure (though make note of the location where you place the files as, should you wish to again import CineForm .mov files, you will have to replace these files in their original locations). After you remove the .prm files, restart Premiere Pro.

                                                       

                                                      *Note: If you installed Premiere Pro in a location other than this default location, you will have to find the location of the 'Adobe\Adobe Premiere Pro CS5' directory and then proceed from there to the plugin install directories listed.
                                                      *Note: There is no need to remove the file that is named CFHD_MOV_Importer32.prm. This file is not used by Premiere Pro and does not contribute to the symptoms of the bug showing up.

                                                       


                                                      On Mac, the CineForm .mov importer, which is named CFHD_MOV_Importer.bundle, is located in one location**:
                                                      \Library\Application Support\Adobe\Common\Plug-ins\CS5\MediaCore

                                                       

                                                      Navigate to this folder and temporarily move the CFHD_MOV_Importer.bundle file to a location completely outside of the Adobe directory structure (though make note of the location where you place the file as, should you wish to again import CineForm .mov files, you will have to replace the file in its original location). After you remove the .bundle file, restart Premiere Pro.

                                                       

                                                      **Note: The \Library directory is the \Library of the main drive, not the \Library found in each user folder

                                                       


                                                      *************************************************************************
                                                      Action 2 - temporarily uninstall CineForm products -  

                                                      *** WARNING: NOT RECOMMENDED FOR MAC USERS***

                                                      *************************************************************************

                                                       

                                                      On Windows you can temporarily uninstall CineForm products. To do so, navigate to the directory of the CineForm product you have installed and double click on the uninst.exe file. However, do ***NOT*** deactivate your software by double clicking on Activate.exe. Uninstalling removes CineForm products but leaves your CineForm license in place, deactivating also removes your CineForm license. If you deactivate you will have to go through the entire process of activation again.

                                                       

                                                      On Mac whenever you explicitly uninstall, you also automatically deactivate your license. Thus, it is not recommended to uninstall on a Mac, but rather to proceed with 'Action 1' listed above.

                                                       

                                                       

                                                       

                                                      Regards,
                                                      Josh Bodinet
                                                      CineForm

                                                      • 24. Re: ProRes Quicktimes lock up Premiere CS5
                                                        Chadmann Level 1

                                                        Josh-

                                                         

                                                        Thanks much for such a thorough reply.  It's greatly appreciated.

                                                         

                                                        -Chad

                                                        • 25. Re: ProRes Quicktimes lock up Premiere CS5
                                                          jbodinet Level 1

                                                          Chad,

                                                           

                                                          No problem. I know how frustrating it is when you would rather be working in an application but instead are finding yourself having to troubleshoot unexpected behavior, which ultimately turns out to have a seemingly unrelated source. I made my post as thorough as possible in hope that if anyone else runs into the issue before it is completely fixed, they will be able to quickly get to the root of the issue (given that they can find this thread, of course).

                                                           

                                                          On that note, if this issue were to occur and CineForm software was NOT installed, my *personal opinion* would be to first try temporarily relocating other 3rd Party .mov Importers to see if that clears up the issue. Though you would have to be careful not to remove the stock Adobe .mov importer or else there will be no fallback importer.

                                                           

                                                          Josh

                                                          • 26. Re: ProRes Quicktimes lock up Premiere CS5
                                                            Cameron O'Rourke Level 1

                                                            Josh,

                                                             

                                                            On a related note, I experienced crashes in AfterEffects CS5 when trying to import h.264 footage. Removing NeoScene cleared up the problem.

                                                             

                                                            This was on a Mac running Snow Leopard.

                                                             

                                                            Thanks,
                                                            Cameron

                                                            • 27. Re: ProRes Quicktimes lock up Premiere CS5
                                                              jbodinet Level 1

                                                              Hi Cameron,

                                                               

                                                              I will take a look at the AE situation you mentioned...

                                                               

                                                              Josh

                                                              • 28. Re: ProRes Quicktimes lock up Premiere CS5
                                                                Todd_Kopriva Level 8

                                                                The Premiere Pro CS5 (5.0.3) update fixes some issues regarding import of QuickTime movies using ProRes and  Animation codecs when the Cineform MOV importer is installed. Let us  know how things  work after you've installed the update.