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What is your PC resolution? What is your recording mode?
I see this is your first post, so I ask for your forgiveness if you are a long time Captivate user and already know this. With Captivate, you seldom (if ever) want to record everything in full screen. You may also be attempting another method of generally avoiding. Are you recording full motion too?
Although Captivate does support full motion capture, it's seldom the way you want to record as it has many drawbacks associated with it.
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1680x1920 and yes full motion... and im new to it.
I mean 1680x1050
I also face the same problem. Even thorough it was a few years ago. Do you find the solution?
I got the same problem for CP. I also try to change the screen and not full. But still have this issue.