1 Reply Latest reply on Oct 28, 2010 10:38 PM by pwillener

    Adobe Reader Update Failure - Error 1601

    tsc25239

      Hello,

      Have a Windows XP machine, have been receiving notices that Adobe Reader has updates - when try to run, gives following message:

       

      Update Failed

      The Windows Installer Service could not be accessed.  This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed.  Contact your support personnel for assistance.

       

      Error: 1601

       

      Details (clicking on this link goes to:  http://kb2.adobe.com/cps/852/cpsid_85258.html  which does not address the issue.

       

      Have re-downloaded Windows Installer - tried rebooting.  Have tried steps set forth in the able link and still does not run.

      Any Ideas?

       

      Thanks