I'm sorry you're having trouble. Unfortunately, this forum is exclusively for questions about Acrobat.com (www.acrobat.com); we're not able to help with questions about problems with other Adobe products and services. Here are some links that may be more helpful:
Acrobat Help and Support:
Acrobat Users' moderated forum:
I recommend posting this question to the Acrobat Users' forum, where there are many helpful and knowledgeable participants. I'm sorry not to have more specific advice for you! Best of luck.
Nope, this is the Acrobat.com forum, for questions about Acrobat.com (www.acrobat.com); the online service can certainly be used in conjunction with Adobe Acrobat, but they are not the same product. Please use the links in the previous post for help with Acrobat desktop software.