2 Replies Latest reply on Nov 4, 2010 12:19 PM by dpmsr

    New Links fail in Rh8

    dpmsr Level 1

      This question may once again prove my inexperience but your help is much appreciated.

      I have been authoring simple Rh Webhelp projects for software apps using Rh7 hosted on a laptop (no network connectivity).

      We now have Rh8 which has been installed on my desktop and I want to use it to maintain my original projects.

       

      I have copied a project to "My RoboHelp Projects" folder which resides on our network.  I can open it in Rh8 and receive and accept the "Upgrade Project" popup. Everything looks good, when I generate the WebHelp all topics and embedded links work etc.  However when I try to create a new link (or bookmark) I receive another popup stating that the action will create an external link that may not function if I move the project. 

       

      If I proceed these new links fail with an IE Cannot Display Page when I view the topic or generate the project and try the links.

       

      What seems odd is when I take the same Rh7 project and copy it to my local harddrive and do the exact same steps (upgrade, create links), the new links work.

       

      If I look at the properties of the links they do look different:

       

      file://hades/Hades/Users/Dave%20Murphy/My%20Documents/My%20RoboHelp%

      above is the properties for the link created when project stored on network drive and popup msg is confirmed

       

      file://hades/Users/Dave%20Murphy/My%20Documents/My%20RoboHelp%

      above is properties for link either that existed in original Rh7 project or created in Rh8 on local drive

       

      Hades is our server name.  I am not sure why the bad link has "hades/Hades".

       

       

      Another odd thing is that if I double click on the bad link within the topic in Rh the "Link To" field shows this:

      file:/Hades/Users/Dave Murphy/My Documents/My RoboHelp Projects/AFEWCIS Local to Net/Administration/Edit_Application_Settings.htm

       

      The same action on a working link looks like this:

      ../Overview.htm

      Or something similar.

       

      I don't see any glaring errors when I generate the project.  I am not sure if I should work this with my IT folks. I want to maintain the projects on the network for several reason.  I appreciate anyone's help or guidance.

       

      Thanks

        • 1. Re: New Links fail in Rh8
          Jeff_Coatsworth Adobe Community Professional & MVP

          First thing is - get your projects off the network drive and on to your local C:\ drive - you're just begging for a world of pain if you work on projects on a network drive (search the forum for advice on not doing this).

          You can back up your projects on a network drive - that's fine & there's many a "check in & out" program out there to facilitate this (RoboSource, etc.)

          • 2. Re: New Links fail in Rh8
            dpmsr Level 1

            Thanks for the quick response Jeff.  Advice I will certainly follow. I did see a number of posts warning against working on the network but didn't really see an explanation, not that I need one, just curious.

             

            Dave