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New Links fail in Rh8

Guest
Nov 04, 2010 Nov 04, 2010

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This question may once again prove my inexperience but your help is much appreciated.

I have been authoring simple Rh Webhelp projects for software apps using Rh7 hosted on a laptop (no network connectivity).

We now have Rh8 which has been installed on my desktop and I want to use it to maintain my original projects.

I have copied a project to "My RoboHelp Projects" folder which resides on our network.  I can open it in Rh8 and receive and accept the "Upgrade Project" popup. Everything looks good, when I generate the WebHelp all topics and embedded links work etc.  However when I try to create a new link (or bookmark) I receive another popup stating that the action will create an external link that may not function if I move the project. 

If I proceed these new links fail with an IE Cannot Display Page when I view the topic or generate the project and try the links.

What seems odd is when I take the same Rh7 project and copy it to my local harddrive and do the exact same steps (upgrade, create links), the new links work.

If I look at the properties of the links they do look different:

file://hades/Hades/Users/Dave%20Murphy/My%20Documents/My%20RoboHelp%

above is the properties for the link created when project stored on network drive and popup msg is confirmed

file://hades/Users/Dave%20Murphy/My%20Documents/My%20RoboHelp%

above is properties for link either that existed in original Rh7 project or created in Rh8 on local drive

Hades is our server name.  I am not sure why the bad link has "hades/Hades".

Another odd thing is that if I double click on the bad link within the topic in Rh the "Link To" field shows this:

file:/Hades/Users/Dave Murphy/My Documents/My RoboHelp Projects/AFEWCIS Local to Net/Administration/Edit_Application_Settings.htm

The same action on a working link looks like this:

../Overview.htm

Or something similar.

I don't see any glaring errors when I generate the project.  I am not sure if I should work this with my IT folks. I want to maintain the projects on the network for several reason.  I appreciate anyone's help or guidance.

Thanks

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Community Expert ,
Nov 04, 2010 Nov 04, 2010

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First thing is - get your projects off the network drive and on to your local C:\ drive - you're just begging for a world of pain if you work on projects on a network drive (search the forum for advice on not doing this).

You can back up your projects on a network drive - that's fine & there's many a "check in & out" program out there to facilitate this (RoboSource, etc.)

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Guest
Nov 04, 2010 Nov 04, 2010

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Thanks for the quick response Jeff. Advice I will certainly follow. I did see a number of posts warning against working on the network but didn't really see an explanation, not that I need one, just curious.

Dave

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