suggest you read my message above yours by ~4 hours. We seem to be experiencing similar problems. My IT dep't response was not very helpful. This appears to be some sort of Adobe issue that requires their action.
Same exact problem here. Went from Quickbooks Enterprise 10 to 11 this week, and sending out batchs of Customer Statements resulted in the "bad bbox" unreadable error. Generating the Statements one at a time works fine.
Intuit seems to know about the problem and is unhelpful to say the least. Thier suggestion is "don't use the features we coded into our software and sold to you, waste your entire day sitting there and create Statements one at a time". Thanks Intuit!!
By the way, I did notice that the "Quickbooks PDF Printer" driver seemed to be missing. My Quickbooks install was using "Microsoft XPS driver" or something like that. Perhaps that is part of the problem?
I have downloaded, from Intuits website, a tool called "PDF problem finder and fixer" or something like that, and ran it.
BE AWARE that if you run this tool, it kills all Quickbooks processes running on the system without warning, so my users that we logged in and working via Terminal Sessions and otherwise got kicked off right in the middle of the day. Again, cheers Intuit.
After the tool ran (more like a DOS / Command line script) - I did have the Quickbooks PDF Printer available as a Printer. I *think* that after a Statement is printed using any given printer driver, that's the one used going forward. We are creating a big batch of Statements and hope it resolves the issue.
Upon further investigation, Quickbooks 11 does not directly use a PDF writer, it uses Microsoft XPS driver. My assumption that "reinstalling" by running Intuits PDF problem finder app would help was incorrect. Also, per Intuit's KB, making smaller batches of statements, etc. also did not help. VERY fusrating.