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Do you have other Adobe software installed -- particularly any of the Creative Suite programs that included Adobe Bridge?
Also, are you installing from a download from the Adobe site (the trial?) are from the disks?
Is your operating system in English or another language?
I have Photoshop CS3 installed - that uses Bridge.
I'm installing from the disc, rather than a download.
My OS is in British English rather than US English - will that make a difference?
Well if it's the same as the PC version Bridge will be running as a background process. You should close that process, as well as any other running Adobe processes before installing PRE.
Insanity is hereditary, you get it from your children
I've checked, and there are no Adobe processes running on the machine at all. Thank you anyway for the suggestion, though.
I've never seen so many error codes related to language, jobbo! That's very strange.
Meantime, I've loaded Premiere Elements and run it on a couple of Macs, and it usually loads right up and runs beautifully. There does seem to be a conflict with Bridge sometimes, but I'm not sure if that's the case here or not.
It might be worth contacting Adobe's tech support. (You find contact information under the Contact button at the top of this page.) And, when you do, ASK FOR A MANAGER, don't just talk to whoever answers the phone. Most of the guys on the phones are just working from scripts and KB articles. If you can get a manager on the line, he and she will work through your unique situation.
Meantime, I'll keep my eyes open for solutions.
(BTW, I'm assuming you're using at least OSX 10.4 on at least a dual-core Intel processor.)
Check to see if you are accidentially attempting to install the Content before the Application itself, doing so will cause the Exit Code 7 error on Mac.
Hope that helps
I'm definitely installing the application first. I'm using Disk 1, which is the application, and Disk 2 is the content. Thanks for the help though.
I'm going to contact tech support if I haven't solved this by the end of the week. Meantime, I'll keep trying and hope that it works.
I've just noticed the line in the error summary -
WARNING: File/Folder does not exist at /Volumes/PRE9 PSE9/Adobe Premiere Elements 9/payloads/AdobeElements9Organizer/oem/ols
"/Volumes/PRE9 PSE 9" is the actual disk itself, not the hard drive it's installing to. Could this all be because of a faulty disc?
You could also try copying the installation files off of the disc to a folder on the desktop and running the installation from there or try downloading and installing the trial off the website
Hello David, and welcome to these fair fora.
Thanks for responding,
I tried installing from the download, but I get exactly the same error.
Finally got it to install. Turns out I still had some leftover files from the beta release of PRE. I used the CS5 Clean Tool, which wipes everything related to prerelease versions. It also lets you remove previous Creative Suite products if you want.
Remember, use this at your own risk - it might mess up anything you want to keep installed. Recommend you backup anything important (custom plug-ins, preference files or profiles you have installed etc) before you use this.
Great news, Jobbo! Happy moviemaking!
(We might have advised this if we'd have known you had a previous install of the program on your machine.)
I have the same problem and no other Adobe previously installed. I am really fed up with the lack of help from Adobe. Is this a known problem on the Mac which the company is ignoring?
Did you already rule this out as the cause?
Error "Exit Code 7" | Install | Premiere Elements 9
With no other Adobe software installed, I would definately want to make sure it isn't because you are attempting to install the Content first (DVD2) without having the actual program installed first from DVD1. This is the most common cause in your situation.
Hi David B
Doubled checked Disk 1 and also Mac software. Photoshop Elements is in fine, no problems. Turned everything off, re-booted. Tried the clean-up program mentioned earlier. This is the second package I have tried.
Thanks for your suggestions.. It is quite disheartening.
Sorry to belabor the point but if you bought Photoshop Elements and Premiere Elements as a bundle, the installation for both programs are both on DVD1. I've seen instances were people overlooked it on accident.
Are you attempting to install the program from DVD1 when getting the Exit code 7 error?
The disk emerged after it had downloaded Photoshop and I assumed that I had to go on to the next one. It is now up and running brilliantly thanks to everyone and very little thanks to me.
A very grateful
Glad to hear that worked
Can you help me now David???? I have Adobe Photoshop Elements 9 (only one dvd). I am trying to install on my Macmini. I am getting this same error message but i dont know how to install the program before the content??? It's all on the same disk, I assume?
David's is a 6-month old response to an 11-month-old thread, mama. It's not likely he's going to respond.
Your program pack should have included FOUR discs, if you own the Premiere Elements/Photoshop Elements program set. If you don't have all four discs, you may have purchased a bootleg copy of the program.
Well you responded to it ...I have the Photoshop Elements 9. It is one disc. It's not bootleg, I bought it at BJs. I don't think it includes Premiere Elements.(well actually it came with it as a trial).
I finally gave up and tried to download the trial version from adobe site and i am getting a different error message...please close dynamiclinkmanager before installing...which nothing is open and I have no idea what that is...
This is so annoyyyyiinnnngggg! I just want one of them to work! lol