6 Replies Latest reply on Nov 22, 2010 4:39 PM by 27AnAdobeUser

    Various, at this point minor problems with my installation(s) of Adobe Reader; numerous questions

    27AnAdobeUser Level 1

      Using my present installation of Adobe Reader 9.4.0 I can open and view Portable Document Format (PDF) files.  However, Adobe Reader 9.4.0 is no longer listed in Windows XP's "Add or Remove Programs" list on my computer.  This is the result of attempting to "Remove" it from there back when it was listed there.  After that attempt to remove the program via "Add or Remove Programs," the listing of Adobe Reader 9.4.0 there in the list was removed; but that program still remained on my computer with the main function of opening and making PDF documents viewable still working!

       

      Some history: Before attempting to remove Adobe Reader 9.4.0 I noticed that Adobe Reader 9.1.3 and something else of Adobe with a I think a "..CL.." in its name, indented and listed underneath Adobe Reader 9.1.3, plus Adobe Reader 9.4.0 were all listed in the "Add or Remove Programs" list.  The appearance there was that I had two versions of Adobe Reader installed on my computer at the same time, which if so was probably not good.  After the attempt to remove Adobe Reader 9.4.0, reinstalling it via a download of it using Adobe's download manager was unsuccessful with the Adobe download manager reporting that Adobe Reader 9.4.0 was already installed on the computer, even though it was not listed in the "Add or Remove Programs" list.  At that point I think I was in a position in which I could neither install nor via "Add or Remove Programs" to uninstall Adobe Reader 9.4.0.

       

      I tried to uninstall Adobe Reader 9.1.3 and the "..CL..." item listed under it in "Add or Remove Programs."  But by clicking the "Remove" button there in each instance that was not possible.  The "..CL..." program was stated as unremovable.  For Adobe Reader 9.1.3 I saw the error message "Patch package could not be opened."  But I installed the Windows Installer Cleanup Utility obtained from a Softpedia Web site.  And within the execution of that ultility I saw only Adobe Reader 9.1.3 listed among Adobe Reader programs.  So I removed the Windows Installer settings for Adobe Reader 9.1.3.  After that neither Adobe Reader 9.1.3 nor its "..CL.." item was listed in "Add or Remove Programs."

       

      In Adobe Reader 9.4.0 via its "Help" menu I selected "Repair..."  But nothing obvious appeared to occur as a result of that.  On selecting "Check for Updates" within the "Help" menu it appeared on repeated attempts at that that my computer could not connect to the Adobe server computer while my computer was connected to the Internet.  It was a problem in Adobe Reader's Help's "Check for Updates" not reporting, downloading, or installing an available new version of Adobe Reader that originally got me started trying to rectify that problem; in other words, before I started trying to fix some things relating to Adobe Reader the appearance via Adobe Reader's "Check for Updates" was that no new version of Adobe Reader was reported available after such a check for one, when by other means on the Internet I learned that there was a new version of Adobe Reader available.

       

      So far by looking in the directory C:\Program Files\Adobe\Adobe Reader 9.0 I did not find any remaining vestiges of Adobe Reader 9.1.3, but only files for Adobe Reader 9.4.0.  If before using the Windows Installer Cleanup Utility Adobe Reader 9.1.3 was really installed on my computer, I would have expected that using that utility would have removed some Windows Installer settings for Adobe Reader 9.1.3, as a result making it invisible in the "Add or Remove Programs" list, but otherwise left its files within C:\Program Files.....  But thinking in the opposite way, suppose all but the Windows Installer settings of Adobe Reader 9.1.3 were not on the computer.--Then using the Windows Installer Cleanup Utility to remove them would have removed the last vestiges of Adobe Reader 9.1.3 on the computer.  This latter, opposite hypothesis seems to better fit the results I saw within the directory C:\Program Files\Adobe..

       

      Perhaps my early mistake could have been in obtaining one or more later versions of Adobe Reader by downloading installation file(s) for them from (an) Internet Web site(s) and then running those files instead of obtaining new versions of Adobe Reader's via Adobe Reader's "Help, Check for Updates..."  How should I now get the Adobe Reader-related things working the way they should work, for example to have proper listings of the installed versions of Adobe Reader in the "Add or Remove Programs" list and the Adobe Reader "Check for Updates" and "Repair..." options working properly?  Not being either an expert on the matter or the program writer for Adobe Reader, a logical starting point seems to me to be to somehow get rid of all Adobe Reader items on the computer and to then install the latest version of Adobe Reader and at that point to hopefully have things working properly.  It would nice if some sort of Adobe Reader software "tool" could be made that would remove any possible registry entries, Windows Installer entries, and files for all versions of Adobe Reader from the computer.  Anyhow, what does anyone suggest I do now?  I recommend that to avoid possible problems with multiple versions of Adobe Reader on a computer that a new version of it automatically replace all previously installed versions of it, no matter whether the installation is made by running an installation file downloaded from an Internet Web site or via Adobe Reader's own "Check for Updates" option.

       

      I can imagine an approach which might at least return Adobe Reader 9.4.0 to the "Add or Remove Programs" list.  That would be to download a possible installation file for all of Adobe Reader 9.4.0 from the Internet and then to execute it.  However, from what I have seen the installation for it is instead set up to be downloaded and installed from a Web page instead of by the user saving a downloaded file on his or her computer and then having the user execute it.  Is there a way I can download an entire installation file for Adobe Reader 9.4.0 so that it can be executed while offline for the entire installation of Adobe Reader 9.4.0?

       

      Attempts to restore my computer to two, recent and earlier Windows-XP restore points have failed.  The most important part of Adobe Reader 9.4.0 for me is to be able to open and view PDF documents, something which now works for me.  So I am reluctant to "gamble" with the possibility of losing that most important function unless I can have some assurance of success in improving the situation.  Suppose I were to delete all of the entire directory C:\Program Files\Adobe\Adobe Reader 9.  Would that cause something else of Adobe not to work, such as AIR, whatever that is?  If I did so, would such a deletion enable Adobe Reader 9.4.0 to be installed from the Adobe Reader Web site?

        • 1. Re: Various, at this point minor problems with my installation(s) of Adobe Reader; numerous questions
          pwillener Level 8

          I appreciate all the details you have given, but - sorry - I didn't read them all.

           

          May I suggest at this point that you use the Windows Installer Cleanup Utility (http://majorgeeks.com/download.php?det=4459) to remove any remaining Adobe Reader installations, then try the installation of the latest Reader again.

          • 2. Re: Various, at this point minor problems with my installation(s) of Adobe Reader; numerous questions
            27AnAdobeUser Level 1

            Summary from my previous, longer write-up of some results using the Windows Installer Cleanup Utility on Adobe Reader (AR) installation(s): AR 9.4.0 was not listed in it; therefore AR 9.4.0 could not be removed using it.  AR 9.1.3 was listed in it and was removed by me in it.--After that neither AR 9.1.3 nor the probably "..CL.."-containing item previously listed under it was found in the "Add or Remove Programs" listing of installed programs.  AR 9.4.0 could not be installed again from an AR Web site having been reported by the installed Adobe download manager as already installed.  AR 9.4.0 is currently not listed in Windows XP's "Add or Remove Programs" list; therefore it could not be "Remove"d within "Add or Remove Programs."

             

            A newer conclusion and some newer ideas from me: The Adobe download manager may not be "looking" at the list of programs within "Add or Remove Programs" to determine if IR 9.4.0 is installed or not on the AR user's computer; I guess it may instead be "looking" for a recognizable file within C:\Program Files\Adobe and/or its subdirectory or else for something of AR in the user computer's registry to determine if AR is installed or not.--So in finding one or both of such things I guess this may be why the Adobe download manager would not allow AR 9.4.0 to be installed again on top of itself on my computer.  Other ideas and questions appear in my earlier posting in this thread.

            • 3. Re: Various, at this point minor problems with my installation(s) of Adobe Reader; numerous questions
              pwillener Level 8

              So it is the download manager that tells you that it is already installed?

               

              If so, download the executable installer http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.4.0/en_US/AdbeRdr940_en_US.exe

              1 person found this helpful
              • 4. Re: Various, at this point minor problems with my installation(s) of Adobe Reader; numerous questions
                27AnAdobeUser Level 1

                Yes, the Adobe download manager would not allow Adobe Reader (AR) 9.4.0 to be installed on my computer; it reported that AR was already installed on my computer.  But again AR 9.4.0 was not listed in the "Add or Remove Programs" list of Windows XP Home Edition.  However, fortunately the hyperlink you provided to a full installation file for AR 9.4.0 and the operation of that executable file were excellent!  Thanks for providing it!

                 

                I downloaded that file over a dial-up Internet connection and then executed it.  After that execution was complete, AR 9.4.0 was gratefully listed in the "Add or Remove Programs" list in Windows XP.  And in AR 9.4.0 I clicked on "Help, Check for Updates..."  The result of that action while connected to the Internet was that although the progress bar did not fill up with short line segments, a report was made to me of something like no updates available.  At least there was no report of being unable to connect to a server computer or something.  So this could be an improvement.  Trying the same thing while not connected to the Internet, a window with "Checking for updates..." lay inactive, in effect "waiting" for me to, say close that window.---But that "behavior" is acceptable when there is no connection to the Internet.  I could still open and view a Portable Document Format (PDF) file using my installation of Adobe Reader 9.4.0.

                 

                I think a real test of my AR-9.4.0 installation is whether "Check for updates..." will report that an AR update is available when in the future there is an AR update available.  (That might seem trivial to some readers of this posting.  But for awhile I actually had the situation in which no update was reported available by the AR updater; yet there was one missed by the AR updater.  If this problem was due to having two versions of AR listed in "Add or Remove Programs" or installed on the computer, we could hope that it would now be non-existent on my computer.)  To make that test I might have to wait until a version of AR newer than 9.4.0 becomes available in the future.  Or is there a test I can make now that will verify that AR's updater is accessing the correct Web site for obtaining AR updates and that AR's updater has the value of a variable that could only be read from that Web site?  Or perhaps there is some other way of which you can think to prove that the AR updater is working properly.  Thanks for your kindly provided help.

                • 5. Re: Various, at this point minor problems with my installation(s) of Adobe Reader; numerous questions
                  pwillener Level 8

                  27AnAdobeUser wrote:

                   

                  Or perhaps there is some other way of which you can think to prove that the AR updater is working properly.

                   

                  You could uninstall AR 9.4, then download and install an earlier version from ftp://ftp.adobe.com/pub/adobe/reader/win/9.x/ then test the updater.

                   

                  The updater should be the same for all 9.x versions, located (by default) at C:\Program Files\Common Files\Adobe\Updater5 or Updater6.

                  • 6. Re: Various, at this point minor problems with my installation(s) of Adobe Reader; numerous questions
                    27AnAdobeUser Level 1

                    Thanks for including a clever way to test whether Adobe Updater was working properly or not before an update to Adobe Reader 9.4.0 became available.  However, by the time I had read of that clever method, fortunately via "Help, Check for updates" in Adobe Reader 9.4.0 I learned that an Adobe Reader update was available and was gratefully able to download and install Adobe Reader 9.4.1 by accepting that update.  So that proved that the Adobe Updater in Adobe Reader 9.4.0 was working properly for me.  Thanks very much for providing the solution which worked so well!  I am grateful for your help!