0 Replies Latest reply on Nov 9, 2010 3:57 PM by Todd_Kopriva

    How to give feedback so that it's most useful

    Todd_Kopriva Level 8

      When reporting an issue, please give the following information:

      - operating system (Mac OSX v10.6.4? v10.6.3?)

      - hardware specifics (e.g., CPU, RAM, sound hardware)

      - audio plug-ins installed

      - anything else that you think might be useful (More information is almost always better than less.)

       

      A bug report for each plug-in is helpful because that way we can analyze, test, and hopefully fix them individually.

       

      After  a bug report has been submitted, posting the specific plug-in names  would be helpful; that way other people who are having a problem with a specific plug-in can see that it is a known issue. Or, more  importantly, if a specific plug-in is working for someone else, then we can figure out what the differences are that cause it to crash for  someone, but not for someone else.

       

      If you do encounter a crash, please  enter in a description of what was happening if/when the Crash Reporter  window pops up.  There's usually a crash reporter for Apple that comes  up:

      Screen shot 2010-11-09 at 8.02.15 AM.png

      ...and then one from Adobe:

       

      Screen shot 2010-11-09 at 8.03.11 AM.png

      It is the second one that is most helpful for us.