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Welcome to the forum.
You'll have to wait for the USA to wake up. I believe RoboWizard, our senior statesman, comes on line. I believe he has posted before that this feature was never properly implemented.
Yeah, it's way early here in the US. 3:22 AM. Bad night in a hotel room, but I digress...
Peter is spot on. Information Types is indeed a feature that was started, but never completed by Microsoft. I've played with them a bit several years ago. Had limited success. Haven't tried them in recent RoboHelp versions though. Wouldn't surprise me if something about them got munged in a later version of RoboHelp. Actually, shanti10 is about the only post I can recall in many years related to Information Types.
Cheers all... Rick
I had tested the use of Information Types a few years ago (with X5.0.2), but my use of merged WebHelp would have required the user to select their related type (Yes or No) from every child project. Yikes!
However, I never experienced any TOC maladies from it. Sorry we can't help further, but as Rick said, maybe no one is using them at all.
If you have a good rapport with your developers, you might talk to them about providing multiple Help versions and having the product provide access to specific Help based on user privileges.