19 Replies Latest reply on Dec 30, 2010 9:14 AM by Todd_Kopriva

    PP CS5 Crashing constantly

    k0vt73

      I'm new to adobe and this new mac pro.  every time i fire up PP CS5 it crashes my 2010 mac pro hard. have to power on reset.   I also have PP CS5 licensed on a 2010 mbp, and it works fine. I'm sure you need more than this but here's what i've gathered.  This is the first night trying the new software and machine so i don't have any older releases of PP to test on or other machines other than the 2010 mbp (10.6.4)

       

      The sequence is that I simply start PP5, drag an AVI movie to the source frame.  then I drag it into the sequence frame directly below.  the avi plays but if i try to resize windows, or other basic navigation functions, it abends.  if i don't touch anything, just let the movie play, it plays fine.  but 'using' the product causes it to crash, 100%.

       

      mac pro 2010  10.6.4  abends running 32 and 64 bit

      (i clicked on apple software update, it says the software is up to date, except for the 10.6.5 update released today).

       

      PP CS5  v 502  (075 mc 218798)

       

       

       

      I don't have any peripherals other than a logitech mouse and the apple 27" cinema display.  i removed the logitech mouse and swapped it out for the magic mouse, same result.

       

      i don't know what this means...

       

      any idea how to stop the hard system crash?

       

       

       

      Interval Since Last Panic Report:  137574 sec
      Panics Since Last Report:          3
      Anonymous UUID:                    63B031D4-E046-40E8-8AE2-41C44CD8D674

       

      Thu Nov 11 19:43:47 2010
      panic(cpu 4 caller 0xffffff80002cef74): Kernel trap at 0xffffff7f80710abc, type 14=page fault, registers:
      CR0: 0x000000008001003b, CR2: 0xffffff80cda94c68, CR3: 0x000000003177e000, CR4: 0x0000000000000660
      RAX: 0xffffff80cda94c68, RBX: 0xffffff801cec4000, RCX: 0x0000000080000000, RDX: 0x0000000000034300
      RSP: 0xffffff80db342a10, RBP: 0xffffff80db342a30, RSI: 0x00000000c0026900, RDI: 0xffffff80cd9c4044
      R8:  0x00000000022703eb, R9:  0xffffff7f8077d160, R10: 0x0000000000000002, R11: 0xffffff80004ec3e4
      R12: 0xffffff80db342b00, R13: 0xffffff801cec4a90, R14: 0xffffff80db342b00, R15: 0x0000000000000000
      RFL: 0x0000000000010206, RIP: 0xffffff7f80710abc, CS:  0x0000000000000008, SS:  0x0000000000000010
      Error code: 0x0000000000000000

       

      Backtrace (CPU 4), Frame : Return Address
      0xffffff80db3426b0 : 0xffffff8000204b99
      0xffffff80db3427b0 : 0xffffff80002cef74
      0xffffff80db342900 : 0xffffff80002e0eba
      0xffffff80db342910 : 0xffffff7f80710abc
      0xffffff80db342a30 : 0xffffff7f8073ed5a
      0xffffff80db342a70 : 0xffffff7f8071477e
      0xffffff80db342b50 : 0xffffff7f8071115a
      0xffffff80db342bb0 : 0xffffff8000549944
      0xffffff80db342bf0 : 0xffffff800054a187
      0xffffff80db342c70 : 0xffffff800054a8f2
      0xffffff80db342dc0 : 0xffffff80002b83ca
      0xffffff80db343e60 : 0xffffff80002053ba
      0xffffff80db343e90 : 0xffffff80002029eb
      0xffffff80db343ef0 : 0xffffff800027343e
      0xffffff80db343f60 : 0xffffff80002c119d
      0xffffff80db343fa0 : 0xffffff80002e17f4
            Kernel Extensions in backtrace (with dependencies):
               com.apple.ATIRadeonX3000(6.2.0)@0xffffff7f80704000->0xffffff7f8092ffff
                  dependency: com.apple.iokit.IOPCIFamily(2.6)@0xffffff7f80643000
                  dependency: com.apple.iokit.IONDRVSupport(2.2)@0xffffff7f806f6000
                  dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0xffffff7f806cf000

       

      BSD process name corresponding to current thread: Adobe Premiere P

       

      Mac OS version:
      10F2521

       

      Kernel version:
      Darwin Kernel Version 10.4.2: Tue Jul 27 21:17:17 PDT 2010; root:xnu-1504.7.60~1/RELEASE_X86_64
      System model name: MacPro5,1 (Mac-F221BEC8)

       

      System uptime in nanoseconds: 229862874263
      unloaded kexts:
      com.apple.driver.AppleIntel8254XEthernet    2.1.1b7 (addr 0xffffff7f80fa3000, size 0x122880) - last unloaded 223147056428
      loaded kexts:
      com.parallels.kext.prl_vnic    5.0 9376.599993
      com.parallels.kext.prl_netbridge    5.0 9376.599993
      com.parallels.kext.prl_usb_connect    5.0 9376.599993
      com.parallels.kext.prl_hid_hook    5.0 9376.599993
      com.parallels.kext.prl_hypervisor    5.0 9376.599993
      com.Logitech.Unifying.HID Driver    1.2.0
      com.Logitech.Control Center.HID Driver    3.3.0
      com.apple.driver.AppleBluetoothMultitouch    54 - last loaded 94807145187
      com.apple.filesystems.autofs    2.1.0
      com.apple.driver.AppleHWSensor    1.9.3d0
      com.apple.driver.AppleTyMCEDriver    1.0.2d2
      com.apple.driver.AGPM    100.12.18
      com.apple.driver.AppleMikeyHIDDriver    1.2.0
      com.apple.driver.AudioAUUC    1.6
      com.apple.driver.AppleHDA    1.9.3f5
      com.apple.driver.AppleMikeyDriver    1.9.3f5
      com.apple.driver.AppleUpstreamUserClient    3.3.6
      com.apple.driver.AppleMCCSControl    1.0.15
      com.apple.kext.ATIFramebuffer    6.2.0
      com.apple.driver.AppleUSBDisplays    282
      com.apple.Dont_Steal_Mac_OS_X    7.0.0
      com.apple.driver.AudioIPCDriver    1.1.3
      com.apple.driver.AppleIntelNehalemProfile    11.1
      com.apple.driver.ACPI_SMC_PlatformPlugin    4.5.0d1
      com.apple.ATIRadeonX3000    6.2.0
      com.apple.driver.AppleLPC    1.4.12
      com.apple.iokit.IOAHCIBlockStorage    1.6.2
      com.apple.iokit.SCSITaskUserClient    2.6.5
      com.apple.BootCache    31
      com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
      com.apple.driver.AppleFWOHCI    4.7.1
      com.apple.driver.AppleUSBHub    4.0.0
      com.apple.driver.AirPortBrcm43xx    423.91.27
      com.apple.driver.Intel82574L    2.1.4b1
      com.apple.driver.AppleEFINVRAM    1.3.0
      com.apple.driver.AppleRTC    1.3.1
      com.apple.driver.AppleAHCIPort    2.1.2
      com.apple.driver.AppleUSBEHCI    4.0.2
      com.apple.driver.AppleUSBUHCI    4.0.2
      com.apple.driver.AppleHPET    1.5
      com.apple.driver.AppleACPIButtons    1.3.3
      com.apple.driver.AppleSMBIOS    1.6
      com.apple.driver.AppleACPIEC    1.3.3
      com.apple.driver.AppleAPIC    1.4
      com.apple.driver.AppleIntelCPUPowerManagementClient    105.11.0
      com.apple.security.sandbox    0
      com.apple.security.quarantine    0
      com.apple.nke.applicationfirewall    2.1.11
      com.apple.iokit.CHUDUtils    364
      com.apple.iokit.CHUDProf    364
      com.apple.driver.AppleIntelCPUPowerManagement    105.11.0
      com.apple.driver.IOBluetoothHIDDriver    2.3.7f1
      com.apple.driver.AppleMultitouchDriver    205.34
      com.apple.driver.AppleProfileReadCounterAction    17
      com.apple.driver.AppleProfileTimestampAction    10
      com.apple.driver.AppleProfileThreadInfoAction    14
      com.apple.driver.AppleProfileRegisterStateAction    10
      com.apple.driver.AppleProfileKEventAction    10
      com.apple.driver.AppleProfileCallstackAction    20
      com.apple.driver.DspFuncLib    1.9.3f5
      com.apple.driver.AppleSMBusController    1.0.8d0
      com.apple.iokit.IOFireWireIP    2.0.3
      com.apple.driver.AppleUSBAudio    2.7.3f1
      com.apple.iokit.IOSurface    74.0
      com.apple.iokit.IOBluetoothSerialManager    2.3.7f1
      com.apple.iokit.IOSerialFamily    10.0.3
      com.apple.iokit.IOAudioFamily    1.7.6fc2
      com.apple.kext.OSvKernDSPLib    1.3
      com.apple.driver.AppleHDAController    1.9.3f5
      com.apple.iokit.IOHDAFamily    1.9.3f5
      com.apple.iokit.AppleProfileFamily    41.4
      com.apple.driver.AppleSMC    3.0.1d2
      com.apple.driver.IOPlatformPluginFamily    4.5.0d1
      com.apple.driver.AppleSMBusPCI    1.0.8d0
      com.apple.iokit.IONDRVSupport    2.2
      com.apple.kext.ATI5000Controller    6.2.0
      com.apple.kext.ATISupport    6.2.0
      com.apple.iokit.IOGraphicsFamily    2.2
      com.apple.driver.BroadcomUSBBluetoothHCIController    2.3.7f1
      com.apple.driver.AppleUSBBluetoothHCIController    2.3.7f1
      com.apple.iokit.IOBluetoothFamily    2.3.7f1
      com.apple.driver.AppleUSBHIDKeyboard    141
      com.apple.driver.AppleHIDKeyboard    141
      com.apple.iokit.IOUSBHIDDriver    4.0.2
      com.apple.driver.XsanFilter    402.1
      com.apple.driver.AppleUSBMergeNub    4.1.0
      com.apple.driver.AppleUSBComposite    3.9.0
      com.apple.iokit.IOSCSIMultimediaCommandsDevice    2.6.5
      com.apple.iokit.IOBDStorageFamily    1.6
      com.apple.iokit.IODVDStorageFamily    1.6
      com.apple.iokit.IOCDStorageFamily    1.6
      com.apple.iokit.IOFireWireFamily    4.2.6
      com.apple.iokit.IOUSBUserClient    4.0.0
      com.apple.iokit.IOAHCISerialATAPI    1.2.4
      com.apple.iokit.IOSCSIArchitectureModelFamily    2.6.5
      com.apple.iokit.IO80211Family    311.1
      com.apple.iokit.IONetworkingFamily    1.9
      com.apple.iokit.IOAHCIFamily    2.0.4
      com.apple.iokit.IOUSBFamily    4.1.0
      com.apple.driver.AppleEFIRuntime    1.3.0
      com.apple.iokit.IOHIDFamily    1.6.5
      com.apple.iokit.IOSMBusFamily    1.1
      com.apple.kext.AppleMatch    1.0.0d1
      com.apple.security.TMSafetyNet    6
      com.apple.iokit.CHUDKernLib    364
      com.apple.driver.DiskImages    286
      com.apple.iokit.IOStorageFamily    1.6.2
      com.apple.driver.AppleACPIPlatform    1.3.3
      com.apple.iokit.IOPCIFamily    2.6
      com.apple.iokit.IOACPIFamily    1.3.0
      Model: MacPro5,1, BootROM MP51.007F.B03, 4 processors, Quad-Core Intel Xeon, 2.8 GHz, 10 GB, SMC 1.39f11
      Graphics: ATI Radeon HD 5770, ATI Radeon HD 5770, PCIe, 1024 MB
      Memory Module: global_name
      AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.10.91.27)
      Bluetooth: Version 2.3.7f1, 2 service, 19 devices, 1 incoming serial ports
      Network Service: Ethernet 1, Ethernet, en0
      PCI Card: ATI Radeon HD 5770, Display, Slot-1
      Serial ATA Device: HL-DT-ST DVD-RW GH61N
      Serial ATA Device: WDC WD1001FALS-41Y6A0, 931.51 GB
      USB Device: Keyboard Hub, 0x05ac  (Apple Inc.), 0x1006, 0xfd100000
      USB Device: Apple Keyboard, 0x05ac  (Apple Inc.), 0x0220, 0xfd120000
      USB Device: Hub, 0x2001, 0xf103, 0xfa400000
      USB Device: Hub, 0x05ac  (Apple Inc.), 0x9126, 0xfa200000
      USB Device: Display Audio, 0x05ac  (Apple Inc.), 0x1105, 0xfa240000
      USB Device: Apple LED Cinema Display, 0x05ac  (Apple Inc.), 0x9226, 0xfa260000
      USB Device: Display iSight, 0x05ac  (Apple Inc.), 0x8508, 0xfa250000
      USB Device: USB Receiver, 0x046d  (Logitech Inc.), 0xc52b, 0x3d100000
      USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x5a100000
      USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8215, 0x5a110000
      FireWire Device: built-in_hub, Up to 800 Mb/sec

        • 1. Re: PP CS5 Crashing constantly
          k0vt73 Level 1

          So I took the mac pro to apple. they ran more diagnostic tests.   ealier I ran the diagnostics from the osx install disk.  neither i nor apple found any issue with the ATI 5770 or any other component, like the ram.  PP CS5 crashed the system hard for apple just as it does for me.

           

          the we swapped out the video card (5770) for a NVIDIA GT180 and PP worked fine.

           

          there is a conflict between PP CS5 and the mac pro mid 2010, using ATI 5770 at 10.6.4, 10.6.5  at firmware 5 and 5.3.

           

           

          would desinstalling PP and resinstalling help?

           

          anyone running PP CS5 with a mid 2010 mac pro (quad core), ati 5770 ?

          • 2. Re: PP CS5 Crashing constantly
            Julien Deka

            Hi,

             

            I have an ATI Radeon HD 5770 in the 2010 Mac Pro I'm using right now... Everything was find until today. PPro does not crash but refuse to play the timeline (or the source window). Especially when I'm running AE at the same time. But even when running only PPro, I still have bad performances: slow to start to play, and just stop to play after a moment. When it's happening, then, there is nothing to do but restart the computer, because PPro is not going to play again.

             

            So what's the difference between yesterday and today?

             

            Yesterday, before to shut down the machine, I installed all the Apple update package. I'm now running 10.6.5...

             

            So... I know it does not help you, but at least you'll feel less alone.

             

            http://forums.adobe.com/thread/751458?tstart=0

            • 3. Re: PP CS5 Crashing constantly
              Todd_Kopriva Level 8

              k0vt73,

               

              Try booting the Mac OS kernel in 32-bit mode. I have seen one report of this making a difference, and I'm curious to know if it helps in your case.

              • 5. Re: PP CS5 Crashing constantly
                k0vt73 Level 1

                yes, both i and apple booted the mac pro in 32bit and 64.  stil fails instantly whenever any window movement is done, resizing, .  selecting menu items doesn't do it, nor playing video or rendering.   resizing will terminate the machine instantly.  apple ran their video graphics testing tools, tools that i don't have and the card passed all tests.  oddly all other CS5 products work great.  just PP ends the machine.  thank you for the suggestion, i can use them!

                 

                ps we also used 2 different monitors on  dvi as well as my cinema display on display port.

                • 6. Re: PP CS5 Crashing constantly
                  k0vt73 Level 1

                  i was at 10.6.4 and it failed, and i put on 10.6.5 just to try it and the results are the same....that's all i know of, but i only installed Production Premium CS5 yesterday though for the first time.  I'm new. 

                  • 7. Re: PP CS5 Crashing constantly
                    k0vt73 Level 1

                    tested more this afternoon and narrowed down the problem i think.  i can rearrange, add/remove windows as I need.

                     

                    however, if the source or program monitor windows are playing video, and i try to resize, the mac dies.  either just goes black or i get the grey curtain saying to power off.  100% repeatable .  booted 32 or 64 bit.

                     

                    either in the source or program monitor (left/right) windows, if the video is not playing, i can resize/move without error / having to reboot.

                    • 8. Re: PP CS5 Crashing constantly
                      k0vt73 Level 1

                      would turning off openGL help?   is there anything during the install (i took

                      the defaults) that i could disable that may help bypass this for now, MPE ?

                       

                       

                      ?

                      • 9. Re: PP CS5 Crashing constantly
                        christopher.lovenguth

                        I'm using the new iMac 27" with the ATI Radeon HD 5750, one month old. Recently,  I would 100% crash hard lock up or even computer instantly shutting off the moment I tried to resize my sequence preview window while I was playing the timeline. This happened in new and old project files of various project settings and using both a single monitor (iMac) or dual monitor setups. I trashed my prefs, uninstalled PP CS5, nothing fixed it. This was happening with OSX 10.6.4, updated to 10.6.5, didn't fix it. Then I changed my preview from "fit" (which is what I always have it set to) to 20%. For some odd reason, now it's totally fine when runing the timeline and resizing. Changed it to other percentage options, no problem. Went back to "fit" and no issues now. STRANGE. But there is something definitely funky going on with this ATI card because when I do have the window set to "fit" even if I have no clips in the timeline, when I go to resize the preview window I get white blocks of corruption in the black movie window on the borders. I'm not a programmer but I believe this is a redraw issue?

                        • 10. Re: PP CS5 Crashing constantly
                          grimes6535

                          I have the same issue with my mac pro 5,1. I am running 10.6.5 with a ATI Radeon HD 5870 running to 1 monitor only. If I ever resize the canvas, timeline, etc windows while the video is paused or stopped everything works fine. If I try to resize while the video is playing back I get a complete system lock up / kernel panic within a few seconds, and I have to physically restart the mac pro with the power button. This is 100% repeatable and it happens every single time I have tested it. This is a pretty massive software bug, as only premiere literally hard locks my system. All other adobe products run just fine as well as other editing programs. I really hope adobe is nearing a fix for this issue asap.

                          • 11. Re: PP CS5 Crashing constantly
                            k0vt73 Level 1

                            it seems I'm not the only one wth a 57xx / 58xx mac pro issue with premiere.

                             

                            i purchased the software as a single user, Production Premium CS5 (not just Premiere Pro).  I'd like to get this defect formally entered into adobe support.  after reviewing the adobe support options, it appears that other than the support forum and KB, my only other alternative is to pay for the incident/call.

                             

                            Per-incident support

                            Get help from trained Adobe support consultants with  troubleshooting and usage tips. No annual contract is needed; simply  purchase support on a per-incident basis. Prices vary from US$29 to  US$249

                             

                             

                            Is this correct or do I have a way of entering a defect for free on a newly purchased suite?

                             

                            Thanks.

                            • 12. Re: PP CS5 Crashing constantly
                              Todd_Kopriva Level 8

                              > Is this correct or do I have a way of entering a defect for free on a newly purchased suite?

                               

                               

                               

                              Rather than speculating on the forum, I recommend that you contact Technical Support:

                              http://www.adobe.com/support/contact/

                               

                              They'll be able to tell you definitively whether you're eligible for support. Folks on this forum are less likely to be able to do that.

                               

                              I also recommend that you file a bug report if you're having trouble. That is the best way to let the Premiere Pro team know the details of the problems that you're encountering, and it is the best way to increase the chances of problems being fixed.

                              1 person found this helpful
                              • 13. Re: PP CS5 Crashing constantly
                                k0vt73 Level 1

                                thank you, i'll follow-up on both links.

                                • 14. Re: PP CS5 Crashing constantly
                                  jefbak Level 1

                                  I am also having some crashing issue running PPro CS5 on our new Mac Pro 2010 model. But first, those .avi files - I didn't think you could edit .avi files on a Mac. Has that changed or maybe just avi type 2 or something? We have some dslr cameras that output .avi I have always had to transcode them before editing on the mac.

                                   

                                  The crash I get is really annoying because it does not kick of a crash reporter from Adobe or Apple. Everything just freezes except the audio which will keep playing until the end of the timeline is reached. Keyboard, mouse, everything else is frozen even after a 30 minute wait and see period. Hard reboot required each time. This has happen with 2 different HDV projects now (footage captured in ppro).

                                   

                                  Message was edited by: jefbak

                                  • 15. Re: PP CS5 Crashing constantly
                                    AnimeFunTV

                                    I have the same exact thing going on, I have a ATI 5770 in my MP 1,1 despite what Apple has said, the 5770 works great on first gen MacPro's. However, every time I playback a video in the preview or main monitor, if I try and re-size any of the work space it kernel panics and the mac freezes. I don't have any troubles with Final Cut, its only Premiere Pro.   I did however install my old ATI x1900 card into my MacPro and the issue goes away. I can resize any place of the workspace and it dose not crash  I also did a Clean install of OSX 10.6 and installed all the updates. and then installed PP CS5 and installed all if its updates before creating a new project, and yet it still crashes with the 5770 and not the old x1900

                                    • 16. Re: PP CS5 Crashing constantly
                                      AnimeFunTV Level 1

                                      New PrePro update to 5.0.3 didn't fix my problem with the kernel panics, anyone else still have issues witht he ATI 5x70 cards in their Mac's?

                                      • 17. Re: PP CS5 Crashing constantly
                                        k0vt73 Level 1

                                        didn't fix mine either.   premiere pro cs5 5.0.3 still crashes a mac pro 5770 and other cards.

                                        • 18. Re: PP CS5 Crashing constantly
                                          swinili

                                          i've go the same problem.

                                          kernel panic every day in premiere CS5 (5.0.3)

                                          ATI Radeon HD 5770

                                          Mac OSX 10.6.5

                                           

                                          panic report:

                                           

                                          Kernel Extensions in backtrace (with dependencies):

                                                   com.apple.ATIRadeonX3000(6.2.4)@0xffffff7f80647000->0xffffff7f8085ffff

                                                      dependency: com.apple.iokit.IOPCIFamily(2.6)@0xffffff7f80600000

                                                      dependency: com.apple.iokit.IONDRVSupport(2.2)@0xffffff7f80639000

                                                      dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0xffffff7f80612000

                                           

                                          BSD process name corresponding to current thread: Adobe Premiere P

                                           

                                           

                                          any idea???