I've heard of a bug around that.
One thing you can check is if there's a new entry in the tb_job_instance table in the database.
If there is one entry, that means the job was sent properly. It's just not being picked up by the engine properly. This is what the patch fixes.
on the AdminUI -- About screen,
the Version is 18.104.22.168 GM
Patch Version: SP2
Service Pack Version: 22.214.171.124.20100902.2.248889
which patch do we need?
SP2 is a service pack.
I you need that fix, you'll need to contact support directly.
I haven't been able to check the tb table yet, but I do like to find out what's the correct settings in the property sheet of the Start point.
Because when I tried to change the stuff in the Presentation & Data, I got different results, most of the times it failed and gave me some error messages. It's frustrating, not knowing if it's something I did wrong in those settings, or if it's a bug somewhere, or it's caused by something else...
for example, before, I was able to use the .XDP in the "Asset", everything worked fine. But it stopped working today.
So I changed it to use .PDF in the Asset. Then the workitem disappeared after the Initiator's Submit.
So, exactly what should I set in the Presentation & Data tab?
If after I set it that way, and it still doesn't work, then I will know it's a LiveCycle bug.
Should the following settings work? could you let me know please?
Asset -- put in my .PDF form
Action Profile -- Default, and check the "Reader Extend" box in the "default render process configurations" section
Start Point Output -- use a Document variable
(everything else unchecked)
That should work.
I would just do another test without the Reader Extension to see if that causes any issue.
well, without checking the Reader Extend box, the form won't come up at all at the Initiator's step.
The Client computer only has Reader 9.4, no Acrobat Pro.
I just verified with DBA that there are indeed new entries in the tb_job_instance table, and the entries looked correct.
However, system Admin also said that he has applied the latest Service Pack SP2 yesterday.
why my form won't get to the next step???
The fix I'm talking about came AFTER sp2 and is not public yet.
sorry I was wrong,
if I uncheck the "Reader Extend" box,
the form did show up,
but I won't be able to Sign the signature
and when I click the Complete, it didn't get submitted. the form stays on the screen.
when I tried the Sample "EndToEnd Mortgage Application"
I was not able to Sign the signature field also,
but when I click Complete, it did go away.
However, when I search the process in AdminUI, there's no EndToEnd instance either.
another interesting thing is,
the EndToEnd Mortgage sample has the Reader Extend box unchecked,
and everything there appeared to have been grayed out,
even if I check the Reader Extend box, it won't get saved, it stayed as unchecked...
why is that?