24 Replies Latest reply: Sep 16, 2011 8:05 AM by Robmeister General RSS

    Importer Process Server

    Bart Cross Community Member

      This is so frustrating. I have done a search for this but none of the posts were helpful as per this:

      IPSCapture.JPG

      The issue is that there is not even an event log for this crash. Yes I have restarted the computer to no avail.

       

      The only solution I have found to to re-install the software, but it will only work until I import files, and this will happen the next time I open the app. I can even open the original files where I imported files before, work on it, save it, export it. I can open as many previously created files that I want, as long as I do not import any files. Don't matter where I import them from, could be a DVD, my hard drive or my camera. This is incredibly frustrating.

       

      Anyways, I have PPCS4 (all updates), Vista Ultimate (all updates), Asus P5K Mobo, 8Gb RAM, 5 Hard Drives, Adobe Master Collection CS4 (all updates). All my other applications work fine, have tons of free space, no crap on the system.

       

      Help!

        • 1. Re: Importer Process Server
          Jeff Bellune ACP

          Anti-virus active?  Firewall?

           

          Are you logged on as an Administrator?

           

          -Jeff

          • 2. Re: Importer Process Server
            Bart Cross Community Member

            No, No, Yes.

            • 3. Re: Importer Process Server
              the_wine_snob Community Member

              Bart,

               

              Nice to see you over on "this side of the hall."

               

              I am with Jeff, as those would be the very first things that I would try to rule out.

               

              For some general suggestions on setting up a computer for a video editing session, this ARTICLE might offer some tips. You might have already seen it in the PS forum, as I do trot it out with performance issues there too, even though it is really aimed at video editing, which is much more intense than image editing in PS.

               

              Good luck,

               

              Hunt

              • 4. Re: Importer Process Server
                Bart Cross Community Member

                Hey Bill, thanks for that, but I am an advanced user, this is a clean work-machine that is not experiencing problems with any other software, including AE.

                 

                Maybe it would help if it could be explained exactly what the 'ImporterProcessServer' does (I have a reasonable idea) and what are the dependancies for it to work. Once I understand that, I would shutdown other processes if I knew they were interfering with the IPS,

                 

                It is strange that after I re-install, I can open and use the files that I previously created with the files I imported, so I don't think it is the files.

                 

                These are my processes:

                IPSCapture2.JPG

                Thanks to both of you for your time and effort.

                 

                I got a small project to do for a client for late next week. It actually needs AE.

                • 5. Re: Importer Process Server
                  the_wine_snob Community Member

                  Bart,

                   

                  That is a clean machine!

                   

                  The ImporterProcessServer basically manages the Importer Modules (I think that all are .dll's, but need to confirm that), to allow for the Importation of various format files.

                   

                  It sounds as though it is being corrupted, as a reinstall works for a bit, but then something happens to it. I have no clue as to what that might be. Things like faulty/failing I/O would not target just one file, and especially repeatedly.

                   

                  Let's get a few other "usual suspects" out of the way: are you on a networked environment, at least where PrPro is concerned? Is PrPro installed on your C:\?

                   

                  Perhaps Todd, Jeremy or another Adobe employee, can comment specifically on ImporterProcessServer, and what could be causing the issues. I poured over some older threads, and never found anything that seemed worth linking to. Also, maybe our Adobe folk can either correct my assertion, or offer more useful details.

                   

                  Good luck, and wish that I had more to offer.

                   

                  Hunt

                   

                  PS - Todd usually takes the weekends off, so I'd give him until Monday. Jeremy has been MIA lately, and might be skiing in Chile, or maybe he's found some early season snow in the US?

                  • 6. Re: Importer Process Server
                    J. Simon Community Member
                    That is a clean machine!

                     

                    I actually see MANY processes in there that I would question or probably shouldn't be running on a video production rig:

                     

                    ContextMenuServer

                    ehtray

                    IAAnotif

                    InputPersonalization

                    mobsync

                    MonacoGamma

                    MXTask2

                    Outlook

                    TabTip

                    taskeng

                    Wacom_Tablet (known to have caused issues before)

                    wisptis

                    • 7. Re: Importer Process Server
                      Todd_Kopriva Adobe Employee

                      Has importing files with Premiere Pro CS4 worked on this computer before? If so, has anything changed since then?

                       

                      Uninstalling and reinstalling doesn't clear the preferences. Make sure that you've reset the preferences, too.

                       

                      (BTW, I won't be able to really dig into this until Monday.)

                      • 8. Re: Importer Process Server
                        Bart Cross Community Member

                        Bill: Yes I have the Master Collection installed on the C:\ drive.

                         

                        Todd: Deleted the prefs as per your instructions, rebooted the computer, started PP, same issue. As far as importing files, yes I can import files from anywhere into any project, play with the project, edit the project, export the project, but when I open PP again, then I get the error. Once I re-install, I can open the project from before, I can do whatever I want with it, save it and even re-open it. I can close PP and re-open PP, open an old file do what I want and it will continue working until I import a file, then PP will stop working the next time I open it.

                         

                        This is really strange. In the meantime, I'm going to have to re-install to get this work done. After I create the file, do the import of the file, then I'll have to re-install to finish the project. When I re-install, I do an un-install, delete the directories, re-boot, do a registry clean of entries, then re-install.

                         

                        What Adobe needs for these collections is a 'repair' function like Office has.

                        • 9. Re: Importer Process Server
                          Jeff Bellune ACP

                          What are the format and codecs for the imported files that are triggering this issue?  What is the source of the files (camera, other software, rips, downloads, etc.)?

                           

                          -Jeff

                          • 10. Re: Importer Process Server
                            Bart Cross Community Member

                            Jeff: It doesn't seem to matter, I can get a capture from my Sony Handycam, I can import a file from the hard drive (avi or QT) or get same from DVD. Really doesn't matter the source, it does not crash on import either, it is just that once I close out PP and try to re-open it later I will get the error message. These are really basic codecs.

                             

                            In the meantime, I'm going to use AE for the project.

                            • 11. Re: Importer Process Server
                              Jeff Bellune ACP

                              If you haven't already, try creating a new user account with admin privileges.  It's only temporary.  Reboot, log on to the new account and launch Pr from there.  Do your import thing, then close and relaunch Pr.  Does the issue still occur?

                               

                              -Jeff

                              • 12. Re: Importer Process Server
                                Bart Cross Community Member

                                I'll try the new account later this afternoon, in the meantime, I created an AE file without a problem, imported a file into it without any issues with AE, so I assume from this that PP uses a different protocol for importing files than AE.

                                • 13. Re: Importer Process Server
                                  Bart Cross Community Member

                                  Created a new profile and got the same message. Damn, well at least I can use AE to finish the project, I'll be showing the client a proof tomorrow before getting the final 2 hour footage.

                                  • 14. Re: Importer Process Server
                                    Todd_Kopriva Adobe Employee

                                    FWIW, the wheels are turning here and a couple of people are looking into this. Stay tuned.

                                    • 15. Re: Importer Process Server
                                      Todd_Kopriva Adobe Employee

                                      One of the testers suggested this:

                                       

                                      "I would recommend that he show us which processes are running after the crash, and also that he be sure Premiere et al have fully quit before relaunching .

                                      Another thing to try is to save without importing anything, then see if we relaunch successfully.
                                      "

                                      • 16. Re: Importer Process Server
                                        Bart Cross Community Member

                                        Todd:

                                        The picture of the processes is after the issue, (that should have been obvious). When I have an issue (rarely) I always re-boot. As I said before, I can import, do what ever I want, play with the import, but when I shut down and then open up, the I get the (your screwed) message. It makes me laugh because everything else works perfectly, including AE that I'm using to finish the project.

                                        • 17. Re: Importer Process Server
                                          Todd_Kopriva Adobe Employee

                                          Have you ever had the E-Learning Suite installed on this computer? Even the trial version?


                                          • 18. Re: Importer Process Server
                                            Bart Cross Community Member

                                            What is the E-Learning Suite? I guess that answers the question.


                                            • 19. Re: Importer Process Server
                                              Todd_Kopriva Adobe Employee

                                              > What is the E-Learning Suite? I guess that answers the question.

                                               

                                               

                                              The E-Learning Suite is a suite of Adobe software that includes such programs as Captivate. We have seen a problem with a previous installation of that software causing the error that you're seeing with Premiere Pro.

                                              • 20. Re: Importer Process Server
                                                Bart Cross Community Member

                                                I just checked, not installed. I have the complete CS4 Master Collection installed.

                                                 

                                                I have been using AE for the project I need to do, haven't had any issues so far.

                                                 

                                                What is the ImporterProcessServer.exe looking to contact with?

                                                 

                                                By the way, what are the registry entries for the ImporterProcessServer.exe, I only found one.

                                                • 21. Re: Importer Process Server
                                                  Bart Cross Community Member

                                                  Hmmmmmmm........

                                                  • 22. Re: Importer Process Server
                                                    Bart Cross Community Member

                                                    Does this help:

                                                     

                                                    11/13/2010 01:34:14 PM;Adobe Premiere Pro Startup Error;C:\Windows\syswow64\USER32.dll;Multi-User Windows USER API Client DLL;C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\Adobe Premiere Pro.exe;Adobe Premiere Pro CS4;Adobe Premiere Pro was unable to communicate with the process "ImporterProcessServer." Restarting your computer may fix this problem.  ;Bart;
                                                    11/13/2010 01:47:28 PM;Adobe Premiere Pro Startup Error;C:\Windows\syswow64\USER32.dll;Multi-User Windows USER API Client DLL;C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\Adobe Premiere Pro.exe;Adobe Premiere Pro CS4;Adobe Premiere Pro was unable to communicate with the process "ImporterProcessServer." Restarting your computer may fix this problem.  ;Bart;
                                                    11/13/2010 01:54:45 PM;Adobe Premiere Pro Startup Error;C:\Windows\syswow64\USER32.dll;Multi-User Windows USER API Client DLL;C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\Adobe Premiere Pro.exe;Adobe Premiere Pro CS4;Adobe Premiere Pro was unable to communicate with the process "ImporterProcessServer." Restarting your computer may fix this problem.  ;Bart;
                                                    11/13/2010 02:23:20 PM;Adobe Premiere Pro Startup Error;C:\Windows\syswow64\USER32.dll;Multi-User Windows USER API Client DLL;C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\Adobe Premiere Pro.exe;Adobe Premiere Pro CS4;Adobe Premiere Pro was unable to communicate with the process "ImporterProcessServer." Restarting your computer may fix this problem.  ;Bart;
                                                    11/14/2010 08:25:26 AM;Adobe Premiere Pro Startup Error;C:\Windows\syswow64\USER32.dll;Multi-User Windows USER API Client DLL;C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\Adobe Premiere Pro.exe;Adobe Premiere Pro CS4;Adobe Premiere Pro was unable to communicate with the process "ImporterProcessServer." Restarting your computer may fix this problem.  ;Bart;
                                                    11/14/2010 05:39:05 PM;Adobe Premiere Pro Startup Error;C:\Windows\syswow64\USER32.dll;Multi-User Windows USER API Client DLL;C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\Adobe Premiere Pro.exe;Adobe Premiere Pro CS4;Adobe Premiere Pro was unable to communicate with the process "ImporterProcessServer." Restarting your computer may fix this problem.  ;Administrator;

                                                    • 23. Re: Importer Process Server
                                                      TISHAY26 Community Member

                                                      I've been having the same trouble: capturing AVI files to my desktop via Black Magic; plugged into a Beta Cam deck.  It's only with these AVI files that I get this Import Process Server; random AVI files too.  To end my nightmare, should I set the process for the Import Process server to 'high', would that do the trick?


                                                      (FYI-I have to use this system for other things and am by no means incredibly computer savvy-what I've learned is all via 'trial and error')

                                                       

                                                      Trying to get a project done and it is taking forever due to this.

                                                       

                                                      Thanks,

                                                       

                                                      Tim S

                                                      • 24. Re: Importer Process Server
                                                        Robmeister General

                                                        I had this issue too and found that if I started the "C:\Program Files\Common Files\Adobe\dynamiclink\processcoordinationserver.exe" process and then ran Premiere Pro CS4 afterwards, it started up fine.

                                                         

                                                        Hope this helps!