0 Replies Latest reply on Nov 15, 2010 12:13 PM by C Brown

    Flash Pro CS5 crashes opening large-ish files

    C Brown

      When I try to open any FLAs greater than 50Meg or so, I get "Could not open one or more scenes probably beacuse of low memory" dialog box. This dialog appears several times, then Flash crashes.The system has 4G total physical memory, and plenty (2 Gig+) of physical memory is free and available when the crash occurs.


      The same files can be opened on a Mac running CS5. The files were originally CS4, but I tried using the Mac to save them in CS5 format, and the CS5 files also consistenyly fail to open.


      I running a pretty fresh install of Windows 7 64 on a Dell Studio 1645 with an i7 Q820 processor with 4G RAM and oodles of free disk space. Flash Pro is part of a new install of Web Premium CS5. I have installed the latest 11.0.2 patch. The crash details are


      Problem signature:
        Problem Event Name:    APPCRASH
        Application Name:    Flash.exe
        Application Version:
        Application Timestamp:    4c68dc9c
        Fault Module Name:    authplay.dll
        Fault Module Version:
        Fault Module Timestamp:    4b9e99b8
        Exception Code:    c0000005
        Exception Offset:    002f1371
        OS Version:    6.1.7600.
        Locale ID:    1033
        Additional Information 1:    0a9e
        Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
        Additional Information 3:    0a9e
        Additional Information 4:    0a9e372d3b4ad19135b953a78882e789


      (my Adobe ID email address is an ancient and now non-functioning address; I can be contacted at charlieb at redhillstudios dot com if need be).




      Cheers - Chas