3 Replies Latest reply on Nov 18, 2010 2:59 AM by kevineugenedodd

    ie8 and reader

    kevineugenedodd Level 1

      have ie8 i could not use reader, one of the fellows at adobe said to cream all adobe products and then re-install(dont worry will be posting this also in reader forum)m biqw U have ie closed, download the stand alone app, and yet I cannot use reader from ie8. When I follow the instructions for reader, it shows that the version for the reader, does not show, under the add-in manager, and when I try to open a pdf on the web it refuses to show. If I save it then I can read it just fine. I have seen articles which I have been seeing for a while, saying there was a installer error for adobe, however still will not install and actually work  So now I do not know what to do to get it all working again. Kind of frustration when adobe says do this, then cannot get a clear answer without spending 39 dollars to fix flash player, and 39 to fix reader. I am disabled and unable to spend 80 dollars just so I can view PDF's for my disability insurance stuff. Adobe used to make a very seamless product but I am very surprised at how poor the information as to fixing the problem. Help me please

        • 1. Re: ie8 and reader
          vsh07 Level 2

          I can try to help you here but I need some more info from you:

          1.Which OS you are using?

          2.What is the version of Adobe Reader you are having on your system?

          3.What exact error message or anything else you see when you try to open your pdf in ie8.A screenshot here would be really helpful.

          1 person found this helpful
          • 2. Re: ie8 and reader
            Ankit_Jain Adobe Employee

            Hi,

             

            Can you please see if the following KB article helps you in this regard:

            http://kb2.adobe.com/cps/328/328233.html

             

            Thanks

            Ankit

            • 3. Re: ie8 and reader
              kevineugenedodd Level 1

              OK os is

               

              OS Name Microsoft Windows XP Professional

              Version 5.1.2600 Service Pack 3 Build 2600

              OS Manufacturer Microsoft Corporation

              System Name MAIN

              System Manufacturer System manufacturer

              System Model P5K-E

              System Type X86-based PC

              Processor x86 Family 6 Model 23 Stepping 10 GenuineIntel ~2337 Mhz

              BIOS Version/Date American Megatrends Inc. 1305, 6/19/2009

              SMBIOS Version 2.4

              Windows Directory C:\WINDOWS

              System Directory C:\WINDOWS\system32

              Boot Device \Device\HarddiskVolume1

              Locale United States

              Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"

              User Name MAIN\Administrator

              Time Zone Pacific Standard Time

              Total Physical Memory 4,096.00 MB

              Available Physical Memory 2.18 GB

              Total Virtual Memory 2.00 GB

              Available Virtual Memory 1.96 GB

              Page File Space 8.59 GB

              Page File C:\pagefile.sys

              now it seems to be working,  when I went through the kb article so thanks I have fought for months on this, but nowjust flash player is a problem

              thanks again to everyone