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1. Re: AVI file won`t open - unsupported or damaged
JSS1138 Nov 18, 2010 10:04 AM (in response to eVatrik)Perhaps it's the 'unsupported' option. What codec was used to create the AVI files?
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2. Re: AVI file won`t open - unsupported or damaged
Kakashi5608 Jan 26, 2011 6:51 PM (in response to JSS1138)I am also having trouble with AVI files. When I import an AVI video into Premiere CS5 only the audio shows up and not the video. I called Adobe support and they said to download the h.264 codec. However, they said they're not authorized to help me download it and I can't find it anywhere. Please help if you can. Thank you. If it matters I'm using a 64-bit desktop and Windows 7 operating system.
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3. Re: AVI file won`t open - unsupported or damaged
Colin Brougham Jan 26, 2011 7:05 PM (in response to Kakashi5608)I called Adobe support and they said to download the h.264 codec. However, they said they're not authorized to help me download it and I can't find it anywhere.
First of all, I'm hoping Todd stops in here; he will make heads roll for this completely misguided recommendation. Any codec you could possibly download to make these files work would be bad news for your system. Premiere has support for H.264, but not when it's wrapped in an AVI.
What is in the AVIs? That can be a lot of different things. Download and use MediaInfo to determine the content of your AVIs; the Text view can be copied and pasted here.
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4. Re: AVI file won`t open - unsupported or damaged
Bill Hunt Jan 26, 2011 7:30 PM (in response to Kakashi5608) -
5. Re: AVI file won`t open - unsupported or damaged
Todd_Kopriva Jan 26, 2011 8:24 PM (in response to Kakashi5608)Kakashi5608,
Would you give me the case number for this technical support case? I need to follow up on this. As Colin says, the information that you were given is wrong. Colin is steering you in the right direction; the first thing that we need to know is what codec is in the AVI files.
In general, it also helps if you tell us exactly which version of Premiere Pro you're running (5.0.0? 5.0.3?), but in this case I don't know of any bugs fixed in the updates that would cause this behavior, so it's probably not relevant.
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6. Re: AVI file won`t open - unsupported or damaged
Kakashi5608 Jan 29, 2011 9:40 AM (in response to Todd_Kopriva)The case number is 187979210. I'm not sure of the exact version of Premiere
I'm running. But all of my adobe programs updated about a week or two ago so
it's probably higher than 5.0.0. Is there any way I can figure out which
codec is in the avi files? Thanks for the help so far and sorry for my late
reply.
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7. Re: AVI file won`t open - unsupported or damaged
Colin Brougham Jan 29, 2011 9:50 AM (in response to Kakashi5608)Please see the link in my post above.
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8. Re: AVI file won`t open - unsupported or damaged
Kakashi5608 Jan 29, 2011 10:38 AM (in response to Colin Brougham)I went to the link and downloaded MediaInfo. Once I opened my video in
MediaInfo I took a screenshot of the information that appeared. The link is
below.
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9. Re: AVI file won`t open - unsupported or damaged
Colin Brougham Jan 29, 2011 11:10 AM (in response to Kakashi5608)Yep... seen it before
- Download VLC Media Player and install it.
- In the folder containing your AVI files, create a new text document called "avi2mp4.bat" (without the quote marks). Be sure it has the .BAT extension.
- Paste the following into the batch file:
- If VLC is installed in the Program Files folder and not the Program Files (x86) folder, remove the " (x86)" from this line, and save the file.
- To run the batch, simply double-click it, or you can drag and drop AVI files onto it, and they will be rewrapped as MP4s with the same filename as the original. If you use the drag and drop approach, you can save this file anywhere on your hard drive, and any files dropped onto it will be converted and placed in the same folder as the original.
@ECHO OFF for %%a in (*.avi) do "C:\Program Files (x86)\VideoLAN\VLC\vlc" -I dummy "%%a" --sout=#:file{dst="%%~na".mp4} vlc://quitThat's it; the MP4s will (should, anyway) import into Premiere without any further workarounds.
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10. Re: AVI file won`t open - unsupported or damaged
Kakashi5608 Jan 29, 2011 9:14 PM (in response to Colin Brougham)It still seems to be having problems. I named the text file "avi2mp4.bat"
(without quotes) as you said but I'm still not sure it's a BAT file. Is
there any way I can make sure it is a BAT file? When I do "save as" it gives
me the option for "txt" or "all files".
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11. Re: AVI file won`t open - unsupported or damaged
Kakashi5608 Jan 29, 2011 9:16 PM (in response to Colin Brougham)I forgot to mention, I do have a video converter installed (Any Video
Converter) that can convert files to mp4. Perhaps I should just stick to
using that?
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12. Re: AVI file won`t open - unsupported or damaged
Colin Brougham Jan 30, 2011 5:35 AM (in response to Kakashi5608)This is the difference:
The icon is different, and the Type will be "Windows Batch File." If you can't see extensions, in an Explorer window go to Tools > Folder Options, click on the View tab, and clear the checkbox that says "Hide extensions for known file types."
You can use a converter, if you want, but the process I'm outlining doesn't actually transcode the files the way a converter will. All it does is rewrap the AVC/AAC streams in a container/codec combo that Premiere is able to use. There will be no quality loss, unlike using a converter.
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13. Re: AVI file won`t open - unsupported or damaged
Kakashi5608 Jan 31, 2011 2:01 PM (in response to Colin Brougham)I got the wordpad to save as a batch file but when I drag the AVI file onto
it, it doesn't work. Some command prompts show up with error messages but
they disaappear before I can get a good chance to read them. I think I saw
one spot where it said "error could not create chain". Sorry about all this
trouble.




